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At the resort

Monastir Habib Bourguiba International Airport

Enfidha - Hammamet International Airport

One Resort Jockey

Monastir

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pets-allowed

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kitchen

Got to say this is one of the friendliest hotels I’ve stayed in. All the staff we spoke to were so nice, from the waiters, the young man who served me Omelettes outside at breakfast (where we spent time discussing football) to the animation team. The bar man who kept bringing drinks to my wife was also lovely, wish I’d have got his name. Also a special mention to Daniel, part of the animation team #11, who was really a great guy, we had some fantastic conversations with him. Everyone spoke English to a decent level so no problems there. Checked in quickly and room was ready on arrival. Lady on desk was friendly and nice. I mentioned it was our anniversary and, to my surprise, a bowl of fruit was brought to our room and a cake was presented to us at dinner – totally unexpected – thank you!

The hotel grounds are quite spacious with a big pool and water slides, including a burger and ice cream place to the front with a small amphitheatre behind.
Going through the main hotel is the bar and check in to your right and the buffet restaurant to the left. Beyond that is a small sitting down area and with a a smaller pool (you can’t go in that). The other pool is further on, reasonably small, and then the lovely beach beyond.
The room we had had a great sea view, was a decent size with queen size bed, free safe (the instructions to use it were wrong). Type your number in and press the # key to lock, fridge with water and coke (this wasn’t replenished during our stay). You can get bottled water from the bar. Bathroom was decent with bath/shower, bidet attachment for the toilet, and you were given shower gel, etc. It was cleaned every day.

Drinks were good and cocktails were free. Snacks at the bar like nuts and popcorn. The buffet restaurant was fine, always a decent amount of choice and the waiters there very friendly.

Free wifi, a bit hit or miss depending on where you were, but worked pretty well in the main reception area.

I think we were the only British guests here during our stay, everyone else was French, I think, but we were made to feel very welcome.
All in all, really liked this hotel, the staff were so friendly and we had a great time. It was good value for money.

Nice stay here and the staff were so friendly

Super verlof.  Super animation team I had a great time its really amaizing cant walt to come back again  food and cleaning room and all staff soooo Lovely always smiling  the animation really very much fun always energy no stop the pool and beach wondelful happy to be here

Super

I liked the experience an the staff was very kind to the pepole. The animation group did a very good job at enterteining the guests an i really liked the shows they did. They also did some activities during the day like pingpong. Zyzou,one of them was very nice during the whole week.

ONE RESORT

This hotel should NOT be available to book via TUI. 

It is no where near to a standard of a 4 star.

Some highlights: 
- Poor food choice and cold, tasteless meals. 
- Birds flying around main restaurant (indoors) actively encouraged by bird cages. 
- Rude staff (especially to female guests). 
- Rooms overlooking an airport runway. 
- Very limited disability access.
- Soft Drinks poured from bottles that were warm. 
- Entertainment terrible. 
- A la Carte restaurant (seafood) avoid as caused sickness for our family (and other guests)
- Beach area hassled by local sellers. 
- Sun loungers by pools limited and broken. 
- Location is remote. 
- Water slides close daily for over an hour and half. 

Would NEVER recommend or RETURN. 

This hotel is part of a chain of hotels under ‘One Resort’.

This is not a 4 star resort

We had a great time as as couple and not the first time here in this hotel.You feel as at home😘 with obviously all the advantages of a 5-star hotel. Little welcome present in the room .
The sea view rooms are a feast for the eyes and they are super spacious and clean.The staff is attentive to customers and very responsive. A big thank you to the Director and the reception staff, Tunisian hospitality still 👍 exists
We felt safe holiday . The Food is very good and vareid, and well cocked. The pescado is to recommend, Candle light diner on the beach. enjoy my vidoes and pictures from the holiday whats shows, how satisfied we are. 

!!!But there is ony one negative point , pay attention  will have gained a few more pounds 😂  !!!! 

14 days in heaven

We are currently staying at this hotel, honestly the hotel and grounds are great, rooms are spacious and the cleaners are amazing.
The food ……. Cold, bland and the same every meal, literally the same, breakfast lunch and dinner. Beer is NOT refrigerated in the restaurant,.
The animation team work hard, but they are the night time entertainment too. No outside performances come to the hotel. Outside bar plays the same Bee Gees and Dua Lipa videos every night. Bring a pack of cards to kill your boredom.
Hubby queues about 15mins for drinks at night every drink!      So I spend a lot of time alone.
Some staff are downright rude, whereas others are cheerful and welcoming. 
This is so far, will update once home if things change.

Here right now

The hotel was really nice and most reception, restaurant, bar and entertainment staff were lovely.

I however found out one of the staff were trying to get my 17yr old daughter's FB/insta/snap details and this is not okay. Luckily my daughter is pretty street smart, so I would just educate your children before going on possible attention they may get and to be wary of it

The hotel need to educate their staff on this behaviour not being ok.

My recommendation is the hotel need to provide a little map where everything is located as we had no idea and I think they would benefit greatly if they had an ATM on site. As it's a taxi away to get extra cash if you need it.

Nice large pool with slides, smaller pool (possibly adultonlt) and I think there was an indoor pool as well.

Beach was nice but definitely needed a good clean as rubbish and cigarettes in the sand.

The restaurant was a nice size, plenty of room for everyone and I would say a good selection of food, basic but good, we always had something we wanted to eat. There is  a section of the restaurant outside doing things like omelette, pancakes, chips, shrimp etc and we didn't know in till dinner on 2nd day.

We tried the Mediterranean restaurant and it was really just a slightly fancier version of the main restaurant. As far as I could tell each 'special' restaurant has a set menu.

There is a Burger and Pasta bar, ice-cream and drinks by the main large pool and slides, panini between the beach and half circle (adults) pool, 24 hour food/drink bar that does like pizza, calzones and sandwiches by the adult pool.

All the drinks in the above will be beer, maybe a couple of spirits, wine and soft drinks.

Cocktails can only be got in the hotel bar inside. There is like 3 cocktails, mojito, sex on the beach and San Francisco. There is a few spirits and wine and soft drinks.

Rooms are a nice size and bathroom was good, shower screen is a bit pointless as you can't adjust the shower head. They are cleaned every day.

We had a room on the 4th floor in the main building looking over the front (right side if you're looking at the building) if you like aeroplanes this is a great view as you can see the planes taking off and landing at Monastir airport quite clearly.

Entertainment in the evening is either in a little amphitheatre behind the slides, by the adult pool or main bar, they don't tell you, so it's a guessing game on the night lol. 

The entertainment was interesting... the team work hard, from the first time you see them at 10am till the end of the evening entertainment at 10/11pm but the show is the same people doing dancing to songs etc. But they're are definitely working hard.

Overall it was a nice hotel, nice holiday, facilities and accommodation.

Nice hotel and facilities 

I spent a wonderful holiday with you, the hotel is wonderful. However, on the day of my departure, something unpleasant happened to me. On October 1 at At 4:30 p.m. I went to return the deposit cards for the towels. An elderly gentleman (age approx. 60+) took our cards and asked me for extra money to give us a room with a sea view. He claimed it was his special gift to us, so he expected a "special thank you." And this is not true, because when we booked a holiday in your hotel, we chose a room with a sea view and paid an additional fee for it. A very unpleasant farewell, this is not how guests should be treated. Please explain the situation. 

okropny Pan w recepcji

Room was nice and clean and large. The bed very comfortable. Bathroom was large also and clean, towels changed daily. Bath was high but a step was made for me. Staff were friendly although some didn’t understand English very well, but we got by. A problem for us was the food. None was covered and flies were all over it, even the breakfast cereal had flies walking over it! Also, food was lukewarm at best and mostly cold. We didn’t eat lunch although I walked round the restaurant every day to see what was on offer. Nothing appealed! I actually lost weight on holiday as I had a omelette for breakfast and chips for dinner. I tried chicken one night but was ill the next day so didn’t have it again. I have been to Tunisia several times over the years but this was the first and last time I will come to this hotel. Also, we seem to have missed the fantastic entertainment on offer as other people have mentioned, not sure where it was! I found the hotel very tired and in need of a makeover. Paint peeling on the spindles on the balcony 

Tired hotel

Enjoyed our trip, rooms clean, staff great. Beach beautiful, lots of activities to include everyone. 
Entertainers brilliant,lovely ,helpful and full of energy! Weather fantastic , would come back !!.

One Resort Jockey

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