Hyatt Ziva Cap Cana - All Inclusive

The experience we had Hyatt Ziva Cap Cana was breathtaking and unforgettable, again! Anything I write here will not be enough! What made our experience so unforgettable were the people that worked there. - Our personal Butler: Juan was the main reason we came back. He has this professional attitude and positive outlook that was always consistent. He really enjoyed life and it showed. He would have everything brought to our room no matter what it was. I brought my firestick with me and he had a maintenance man come up and help me hook it up to the tv. The year before we used our phones to link to the tv but this was a little more convenient. We became good friends last year when my wife and I celebrated our 25th anniversary and it carried over to this year. We requested to have Juan be with us again. I had rented a scooter this year and it was a game changer for me. Juan had the scooter there for me when we arrived in the concierge office at check-in. Juan was incredibly thoughtful, considerate and someone we could laugh with. I usually do something nice for my wife on Mother’s but this year I couldn’t arrange anything for her. I told Juan this and he asked me to get him a photo and a few nice words. On Mother’s Day we turned on the tv and there was her picture with the words I wrote out. Not only that she had a beautiful bouquet of red roses with chocolate covered strawberries with champagne when we got back to our room. I mean WOW! Juan is a next level butler! Our ocean front room was the most relaxing we have had since we were here last year. We were able to sit out there all day if we wanted to without the sun beating down on us. We would save the sun basking for the infinity pool with the swim up bar, waiters and waitresses walking around serving us drinks. The cabanas were out of this world, once we got settled in they would bring us food and drinks right to the cabana. I loved being able to just roll into the infinity pool right off the cabana. We were extremely impressed with the cleanliness of the entire resort. Early in the morning we would see the workers on the beach picking up remnants from the night before and then they would rake it.! It looked impeccable. Then I would look towards the infinity pool and there would be 3 workers cleaning any sand that blew into the swimming pool that night. I really can’t say enough of how clean they keep this resort. I can’t say enough about the workers at the Hyatt Ziva Cap Cana. Their enthusiasm, their passion for our happiness was amazing. We didn’t think our room last year was unbeatable but here we were basking in the beautiful day eating breakfast on our terrace watching the catamarans go sailing by. There were people playing volleyball, swimming and there was even a painting class going on for the youngsters. - The Wave Restaurant Manager: Patricio always had a smile for us and made sure he seated us personally. This made us feel really special. It was nice to come back again and see this professional attitude but it was more than that, it was a special bond we created from the year before that carries on through today. If we were to go back next year I know he would still remember us and would make us feel special like he has these last two visits. - Hotel Porter: Rodolfo was the first person we saw getting out of our shuttle and he has the biggest kindest welcoming smile I have ever seen. His presence instantly made me feel wanted and welcome. I remember him from the year before and he hadn’t changed. When he came to get our bags the day we were leaving he remembered our previous room number and how long we were there and that it was our 25th anniversary. A subtle but very thoughtful touch. - Concierge at the pool: Yefri, every morning when we came down to the pool he would have two chairs set up with towels and an umbrella opened up for us. There would be a spot cleared for my scooter too. He was ready to get us whatever we needed drinks, food you name it. He was always around ready to help us. - Concierge at the pool: Junior took over for Yefri and he didn’t disappoint either. He was always there to tend to our every need for the short time we had him there. - Entertainment Supervisor: Amado was an extremely thoughtful person. On my birthday he came over and asked what my favourite song was and then he played it on the pool sound system. He would come over to where my wife and I were and take time to chat with us and get to know us. - Room Service for breakfast: Jhonesfry brought us our breakfast every morning and was so pleasant and friendly and eager to learn how to say our name. He was a hard worker and very eager to learn our English language. He found out I loved the pineapple there so he brought me a whole plate. I loved it! We were pampered beyond belief here at the resort and its people like Jhonesfry that made it special. This is one holiday place we will keep coming back to time and time again.