Laundry

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Internet

Barbecue grill(s)

Recreation

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Parking

Location

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Big Bear Marina

Bowling Barn

Aspen Glen Picnic Area

Big Bear Visitor Center

The Village

Pine Knot Marina

Pine Knot Park

San Bernardino International Airport

Southern California Logistics Airport

Palm Springs International Airport

Bear Snugglin' By Big Bear Cool Cabins

Big Bear Lake

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limited-time

lounge

treatment

no-window

bay-view

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canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

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with-view

annex

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not-guaranteed

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mini-bar

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pets-allowed

wi-fi

park access

We rented a lovely lakefront house through Cool Cabins for five nights.  The rental process was flawless from start-to-finish.  Would definitely use then again and would stay at the same house again in a heartbeat.

Perfect in every way!

We used Cool Cabins as we had a party of 5 and I had a difficult time finding hotels that had one room for 5 adults.  I'm so grateful we did this.  It felt like home. We spent the day on the slopes at Big Bear and stayed in Moonridge Mountain the name of our home.  Our home was clean well set up with all needed items as in any home.  Smart TV's in every room and the best part a nice relaxing hot tub in the back yard to enjoy after dinner and soothe our sore muscles from skiing and snowboarding.   We had a parking spot in the driveway and the streets were quiet and felt like our own subdivision. This exceeded any small hotel room when you have a whole house with two full baths and room to move around and spend quality time with family all together just like at home.  Thank you Cool Cabins.

One night in Big Bear

If you are heading to Big Bear, CA Cool Cabins are the way to go. They have every size cabin you need, all the way from small and cozy to a large cabin that sleeps 16. Our cabin was very well stocked with everything we needed. Definitely would use Cool Cabins again.

Great time

My first time in Big Bear, being an essential worker I wanted to spend my bday somewhere other than my apartment for my first 2 days off since March 16, 2020.  Staff was great at helping me pick a cabin.  Emails were clear and efficient about what cabins would have and not have during Covid-times.  Check in was easy.  I had trouble finding the key lockbox at the cabin and called and staff helped.  

Cabin itself was perfect for one, clean and had everything I needed. Had a binder with how to use tv/dvd, hiking maps, etc.  Wifi free and simple to connect.  Was super excited to watch a VHS tape for the first time in about 10 years.  Bathtub had a whirlpool, a surprise treat that felt great after a long hike.  

Would definitely use BBCC again and stay at the cabin I was at, it was perfect!  Hopefully the cleanliness and service weren't just because of Covid and will continue if I used again.

Pleasant Summer Experience In Big Bear

What we liked: nice, spacious cabin. Very well stocked kitchen, and fun games provided. The fridge was clean. A lot of what you need was provided. We liked the TVs in every room too. 
What we didn’t like: check in time is at 4pm and check out by 11am. When we arrived it didn’t look like the cleaning people had been there so we went out to dinner so they can “clean”. Well they put clean towels and I think they may have just made the beds and not changed the bedding. After looking closer, there was dog hair on the bedding and pillows.   So I looked closer at the floors and dog hair was everywhere. We slept on the reclining couch that night with our own blankets. Husband woke up with an asthma attack as he’s allergic to dogs. Dog hair was on our blankets and clothes. I took a swiffer across the floors and got a good amount of dog hair off the floors. We left again so housekeeping can come clean. Well they put new bedding on the master bed and that’s it. We paid a lot to stay at this cabin and the expectation of cleanliness was not met. Overall it was a nice cabin with wood flooring. I liked how spacious it was. It would have been a great stay if there wasn’t dog hair all over.

Big cabin

I usually give 4-5 star reviews and it would have been a 5 star review if it was only related to the Cool Cabins staff.  The staff was great, check in easy, very nice people overall.  The cabin itself was a 1 star.  I added a star for the staff but we stayed at the cabin and it was awful so can’t give a good review.  Don’t want any other poor person to end up at this dirty cabin.  Love Big Bear.  Have stayed before at the local lodge by village and loved it.  This time wanted cabin experience and heard wonderful things about Cool Cabins to decided to book one.  Was a last minute booking and not much available so maybe that was the problem, maybe the good ones taken. Wanted to love it because we enjoy Big Bear.   First I will list the pros.  Nice neighborhood.  Good proximity / close drive to marinas and village.  Can tell it used to have a nice view of lake (not main part, but smaller inlet of lake) but California in drought right now and the water in front of cabin is all dried up and all you see is view of docks sitting on dry grass and weedy land.  I realize this is not their fault and this is not why the bad review.  I think once lake has more water this cabin will have a nice view.  Size of cabin good.  Large space.  Liked the large windows and sliding doors to upper desk and also off lower bedroom.  Pool table ok size although most large cabins have similar pool table.  Lots of bathrooms through cabin.  It’s really more of a house than a cabin.  The place may have been very pleasant at one time and could be again if someone cleaned it! And fixed a few things!  The negatives: dirty, ant infested and smells really bad.  Nothing works properly.  I will get to that later.  The upstairs part of the cabin with hard flooring smells fine once windows opened a while but the downstairs where master bedroom located smells like combination of rotten animal urine and some air freshener perfume.  Also smelled damp and musty.  Downstairs carpet full of awful stains that appear to be the cause of the smell.  No amount of open windows helped.  It’s a pet friendly cabin hut that’s no excuse. I just stayed in a pet friendly cabin in sequoia and it was clean with no bad smells.  Paid $200.00 cleaning fee for one night over and above the cabin itself for a total of just over $600.00 for one night all in.  Why a cleaning fee if it’s not clean? The bed sheets were clean but bedspreads so dirty we didn’t even want to sit on them. Looked under the two queen beds to check for any issue since dog kept looking under.  Big mistake.  Full of junk that was being stored under beds and full of dust and cobwebs. Yuck. Pulled curtain aside to open window in upstairs bedroom and got face full of dust.  Third bedroom with small beds not used by us so mostly stayed out, only used them to set the dirty bedspreads and pillows.  Looked dirty also though.  Only spent one night and could not wait to get out of there due to filthy bedrooms and smell of the place.  In fairness, the kitchen counters, sink and and cupboards not dusty, seemed passable but not super clean either.  Bathrooms were ok. Toilets and sinks fine.  Not filthy like bedrooms but bathtub not super clean either.  Opted for shower so didn’t need to touch anything. The outdoors was also not maintained.  Yard full of dead grass and rodent holes.  Patio not like photos.  Patio furniture has no cushions as pictured, run down wood is pealing and uninviting unless you want splinters in your behind.  Bbq seemed ok.  Hot tub covered with locked chain and we didn’t use although key was provided.  Didn’t use because lower level of yard was so ugly we didn’t want to sit there. Yard was a small chain linked fence with gopher holes or some other creature.  Dog liked it!  Was also concerned about ant hills in yard. Set dog food down in kitchen and within about 20 minutes it was crawling with ants.  They were coming in droves out of a hole in the stone by a fireplace.  Found can of bug spray under kitchen sink and had to treat the swarm.  Other issue is that nothing worked and the onus fell on us to wait for repair tech.  Was a July 2022 visit and weather very hot.  The AC didn’t work.  Wall control was locked.  Called for help and was told we would need to wait for a tech to come help.  We only had one night in Big Bear so didn’t have time to waste to wait for tech to come.  The WiFi password also didn’t work. The upstairs TV in living room didn’t work but the downstairs TV worked.  The office staff was polite and offered to send someone out to fix these issues but were not able to do this without us waiting at cabin and missing our day in Big Bear.  So we rented a boat, enjoyed the town and avoided the cabin as much as possible.  If we had planned more than one night we would have driven over to office and asked for different cabin.  Or gone to hotel or home.

Cabin filthy

Beds were extremely uncomfortable. Terrible stay.

Stove was releasing carbon monoxide.

In the description of the cabin, it shows that you get a game room in the garage, a pool table!!!!! But we were locked out of it for one day completely until they came and opened it.

They brought us a set of keys to open the door, but apparently the key didn’t fit and they had to send someone back to open the lock with the drill

It was a terrible experience. Smoke detectors and carbon monoxide detectors went off all night.

Power kept going out upstairs 3x per night.

Hot water was not working in the shower, I was stuck in the shower with soap on my body.

The pots and pans they had were full of scratches and were releasing some kind of black tar And I kept washing it, but I could not get rid of it.

The refrigerator smelled very bad

DVD player did not work and they had to replace it.

Some kind of stool or poo was on the floor which was disgusting and we had to clean ourselves

Worst experience big. Bear cool cabins

Stay away from this company!!!! They are a scam!!! They advertise nice cabins, however nothing works in the cabin, very cold, no heat. 
They don’t do anything when you complain. They lie about what they say and do. 
Plenty of other good companies to use!! Do yourself a favor and skip this terrible company!!!
We didn’t have heat for 1 night and they didn’t give use a refund!!
The company will probably comment and say some lie that they did but it is complete lie!

Terrible company!!!! Stay away

All the other reviews about the horrible customer service are facts. I had the worst vacation here ever. My partner and I were locked out of our cabin in the freezing cold for over an hour. I contacted customer service and they couldn’t care less. They finally had to break into the cabin themselves because they didn’t have keys. Then next day I tried to speak to a manager and again they couldn’t  care less. To the point where they tried to blame me for their lack of organization and communication. The cabin conditions are also horrible and they say it’s not their fault but the owners of the cabins. Definitely avoid staying here at all cost. 

Stay Away from these Scammers !

  We stayed at the Snow White Retreat and the automatic lock key pad on the front door stopped working our second day. We were locked out for 3 hours with a 5 month old baby. It took an hour for maintenance to show up who did not know how to fix the problem except breaking into the bedroom window and opening the door from the inside. Lock took an additional 2 hours to get replaced. By this time it was already 10 pm and when we called the front office who informed us we would only be eligible for a refund for the night IF we left that same night. We were displaced for 3+ hours with a baby and you expect us to pack everything up and leave just so we can be compensated for? Would not even agree to a partial refund. Night managers kept deferring to the General Manager Barbara who is not available weekends and evenings apparently and when we did speak to her she was clueless about the situation and very rude.

Bear Snugglin' By Big Bear Cool Cabins

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