Name: Hoan Vu Universe
Address: Huynh Tan Phat Mui Ne Bay,Huynh Tan Phat, Phan Thiet, Phan Thiet, Phan Thiet, not available, Vietnam
Rating: 6

Air conditioning

Ticket assistance

General

Room service

Family room

Cable TV

Minibar

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Slippers

Rooms

Ironing

Laundry

Services and amenities

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

Offsite parking reservations required

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Mui Ne Beach

Hoan Vu Universe

Phan Thiet

My boyfriend and I visited the place in January 2016. We booked our room in advance on Hotels.com.

After a long bus ride we arrived to the hotel. The building was quite new. 
We had booked a room with a view, unfortunately all we got was a bricked up window (see pic). We went back to the receptionist and complained about the window situation. Unfortunately neither of us spoke Vietnamese which would have made conversing a whole lot easier, but the receptionist was accommodating (after a long conversation) and we were promised another room for the next day.

We wanted to grad something to eat in the evening and asked about rental mopeds/scooters (so we could explore the area). The hotel could supply us with the mopeds, which was a plus. Unfortunately they would have charged us for an entire day, which we felt was a bit much considering the fact that it was 7:30 pm and we only wanted the mopeds for 1,5 hours. We ended up taking a taxi instead. 
 
After dinner we came back to the hotel. Our door handle came off (no violence involved) which made it quite difficult entering/exiting our room. I also discovered cockroaches on our bed linen. Neither if us is phobic, but maybe not what you wish for after a nice meal? :) 

Although we had 4 nights booked, we decided to check out after only one night. We paid for 1+1 night (the other night was the cancellation fee).
The receptionist wasn't too pleased and continued to offer the other room. We felt there we too many things that went wrong from the start and the customer service was lacking at times so we declined.

Too may things went left from the start...

As I said, the rooms were exactly as described and were very good. When we arrived, we had booked 2 rooms through bookingcom, they wanted to put us in two rooms without windows because of the low price of our bookingcom button. We only got five dollars a night on the bookingcom price, normal rooms. Also, communication was designed because of the very poor knowledge of English of the physically present, but in reality the girls who were sitting on the laptop on the couch all the time as extremely difficult to get to us.

Good room, absolutely bad service

This hotel was just perfect, a little pricy (around 450.000 dong per night) but with that price you get a nice clean beautiful bright room with a super comfortable bed, big fridge, aircon, and a flatscreen TV that shows good stuff such as Discovery Channel and movie channels for example. Everything in the room including bathroom was clean and not worn down at all like the hotel/guesthouse rooms we are used to. 
Only two little things we thought would need improvement: the bed itself is not attached to the bed's head end and so when you lean your back against it it tilts back a little bit and lifts the attached side tables up which makes them slam to the ground when you stop leaning. 
The other thing is that when we went there there were quite a lot of tiny tiny ants running beside the walls. We simply just went and bought a little spray can of insect poison and sprayed the ants, and that was problem solved. We have had ants in many other hotels too so that wasn't a big deal. Buying the spray and taking it with you is an easy and cheap solution I recommend because from our experience ants are pretty common thing to find in your room in these countries.
The hotel has big balconies on the first and second floor, which you can go to admire the beautiful scenery of red sand dunes on one side and sea view on the other. Be careful with the strong wind tho! The location of the hotel we though was nice and quiet, almost no traffic and away from the main strip hustle. However you need a scooter to get to places. We got ours with a good price of 7$ per day from a green colored hotel nearby on the same street.
If you book online, pay really good attention on what site the booking has been made through. I think ours was via Agoda to Bookings.com, and even tho you give your card details they do not charge anything from your account, you have to pay at the hotel. We and one other couple had some misunderstanding with that because we thought we had already paid, but the hotel lady tells you otherwise. Always make sure if anything has been charged from your account before you start arguing with them. 
If you want your room to be cleaned let them know at the reception.

We would've loved to stay longer in Mui Ne but the wind was absolutely crazy strong!
I would definitely recommend this hotel if you are looking for a good value for your money.

Hoan Vu Universe

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