Name: The Lodge at Kennebunk
Address: 95 Alewive Road, Kennebunk, Kennebunk, Kennebunk, ME 04043, United States of America
Rating: 8

Air conditioning

24-hour reception

Heating

General

Fridge

Cable TV

DVD Player

Hairdryer

Shower/Bathtub

Toiletries

Rooms

Luggage storage

Telephone

Services and amenities

Microwave oven

Meals

Free Wi-Fi

Internet

Russian

English

French

Chinese

Languages Spoken

Barbecue grill(s)

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Pool and beach

Playroom

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Sanford Seacoast Regional Airport

Portland International Jetport

Pease Air Force Base

The Lodge at Kennebunk

Kennebunk

What a clean friendly up to date motor lodge. Great clean large rooms with comfy beds. Bathroom was clean and modern. Toilet was chair height. Breakfast was fresh and hardy. Owner was just an all around great guy. Thanks.

A hidden jem.

This place was very nice. Disregard reviews from years ago; there is a new owner—an individual, not a big corporation—and he is making improvements as time and budget allow. It was clean, the bed was comfortable, and everything worked well except for the spotty Wi-Fi, but I think that is a Maine thing. The one thing I would change is the window coverings because the blinds do not work well. This is an older style motel that shows some wear simply from being decades old. I think it depends on your preferences whether you stay in a place like this or something like Holiday Inn. I like to support small local businesses so I seek out places like this, as long as they allow dogs!

I would stay here again.

Warm, welcoming host, comfortable bed (best night’s sleep I’ve had in a week), clean cute room and they are super dog friendly.  We even found a hiking trail nearby. Rates are reasonable. This place is a real find.  Have stayed twice and will be back.

Welcoming and comfortable

After driving cross country the last few days this hit the spot. A huge bed in a spotless room. The gentleman at the front desk was extremely helpful and they are dog friendly! The grounds are well landscaped and very tidy. A nice surprise for a very reasonable price. 

A road weary travelers oasis for a great price!

Well worth the $. The host was very helpful and full of information.  Made you feel at home. Would recommend and go back. Thank you Charles. He led us in the right direction for locL restaurants and things to do. He made the trip much more relaxing.

Nice place

My husband and I have stayed at the Lodge at Kennebunk on several occasions, whether when driving to or from New Jersey to visit back home from the midcoast area, or just for a little getaway to the area. The owner, Charles, has always been remarkably kind and accommodating, but our Labor Day weekend visit was a whole new level of hospitality. We arrived on Friday and immediately felt like crap--both of us. We laid in the dark, barely able to drag ourselves up to go get COVID tests. Before we had, my husband called the office to discuss our likely early departure the next morning. The gentleman at the desk said we would have to speak with Charles the following day (it was getting late in the evening at this point). Well, we didn't have COVID and by some miracle, felt a lot better the next day. No idea what it was--maybe a 24-hour virus. In any case, we were grabbing a late breakfast when I got a call from Charles. He said he wanted to give us the option to leave and receive a refund for our remaining two nights. We thanked him for being so gracious and I double-checked with my hubby that we definitely were up to staying. Charles said to take our time and finish eating breakfast, then just let him know within the hour. We let him know we would be staying. He was equally kind the next morning, when I put my corn muffin in the conveyor belt toaster (in the well-stocked breakfast area) and it got stuck, making smoke billow throughout the room. Oops! The topper on it all came on our last night there. We Ubered to Ogunquit for a night out and figured it would be no issue to get one going home. I think it was around 11 when we realized we were going to be stuck--no Ubers or cabs to be found. We were starting to consider hitch hiking when we decided to call the motel for advice on a car service. Charles called us back a few minutes later and ended up coming out of his way, from his home, to pick us up. I was so humbled and amazed by what a fantastic human being would go the extra mile(s) to help us! I cannot say enough how impressed we were with Charles' act of kindness, and we had the great pleasure of chatting with him and finding out that we'd only scratched the surface in terms of his selfless ways toward others. The Lodge itself is down-home and simple, yet well-kept, with a beautifully groomed property, outdoor pool, game room and renovated rooms--always a reliably comfortable, affordable and pet friendly option for quick and last-minute getaways!

Old-fashioned, kind and personalized service from wonderful Charles!

Well apparently we should have read more into the reviews before booking this room because this was an awful experience. To start, while checking in with Charles, we were interrupted while speaking when trying to explain the names on the rooms we had booked. One of us had a confirmation for her room, but was told it didn’t exist. He was in the process of checking us in on the computer when another customer walked in behind us and politely said (while holding her room key) that her door did not lock. We probably should have left at that point. He was extremely rude to her and yelled “PATIENCE I’ll get to you in a minute.” Behind him on the wall there were room keys hanging out in the open. Not locked up or hidden from customer view. These are turn keys with a keychain attached. So anyone, at any time could walk in behind the counter and snag any of the keys there. Charles then told us that our room keys were in our rooms. He did not direct us to where our rooms were located. We had to walk through a parking lot that probably hasn’t been fixed in more than a decade. The building was run down and very uninviting. When we entered the rooms, there was an overwhelming smell of bleach. One of the beds was pushed out of place. The blankets on top of the beds were filthy. Covered in stains of who knows what. When pulling those back, the sheets were covered in hair and what looked like dirt. Disgusting. There was rotting food on the floor of the tiny kitchenette area. The bathtub fixtures were rusting and it appeared to be detaching from the wall of the bathroom. One light switch turns on the lamp in the corner and the tv. Separate switches have to be turned on to use the refrigerator and microwave. The air conditioner and refrigerator out off a very foul smell..so mix that with the bleach smell and you get an instant headache. Neither of the deadbolts on the doors locked, so again, anybody at anytime could unlock our doors by either taking a key from the office, or picking the lock. As three young women, this is a terrifying thought. We knew we could not stay there. To top it off, as we are walking back to the office, a cop slowly drives through the parking lot patrolling. When we entered the office we rang the bell 3 times before having to find someone to help us. It was one of the housekeepers who was sitting in the cafeteria area out behind the entrance. He explained that Charles had stepped out and didn’t know when he would be back. My sister explained everything I just mentioned to this housekeeper and told him we needed a refund because there is no way we could stay there. He was unsure of what to do and tried to say that the rooms were just cleaned. He then called Charles and told him the situation and Charles told him we should wait for him to come back so he could deal with it. My sister then explained that were on our way to a wedding and were already going to be late because of this fiasco. The man didn’t know what to do which I understand. It is not his responsibility to deal with these issues, which makes me wonder why Charles would leave the establishment unattended. Why would he leave his housekeeper to handle anything when he was clearly not trained to do so? The man then said if we could come back later we could talk to Charles. We told him we could not after reiterating how unsafe and disgusting this place was. We left a phone number and a note describing (again) everything that was wrong. Charles never called. My sister had to call 2 days later to speak to him about a refund. He claimed he issued a full refund but we have yet to see that money. DO NOT BOOK THIS MOTEL. It is clearly a motel that caters to truck drivers looking for some company at night, while parked at the rest stop directly behind this place. Filthy, unsafe and a rude/unhelpful manager is a recipe for my worst motel experience ever. Any positive review of this place is a complete lie. DO NOT STAY HERE…unless you enjoy sleeping in filth and are not afraid of un-lockable doors.

DO NOT STAY HERE. UNSAFE. DISGUSTING.

Do not book this property, my husband and I were supposed to stay here on Saturday 9/03/2022, unfortunately my husband came down with covid and got very very sick so I had to cancel my prepaid reservation, after I cancelled on line (24 hours before) so it was available again and I immediately called this property, the customer service rep. that answered my telephone call, was extremely insensitive and rude, he raised his voice and proceeded to yell at me , he refused to refund us $147.14 than hung up while I was still talking explaining that coming down with covid was not in our plans and we had no fault if we had to cancel, as matter effect the airline and the other hotels did refund us immediately. Unacceptable behavior from a customer service rep that is supposed to welcome you and make you feel welcome, not in this case. Not friendly at all, this is not what you expect to hear when your family member is sick with covid and you are supposed to be in isolations for 10
Days. Booking.com told us that this property had the final say in refunding us the fee, it was not up to them or they would immediately honor our refund cancelations.Neither polite or professional is that person that yelled and hung up on me, someone that could care less about a very serious matter that is still very much affecting the entire world.

Extremely rude customer service :With Covid denied refund,

This cute small motel was very convenient to get to of the freeway.  It was very clean and comfortable and reasonably priced verses the prices in Kennebunkport.  Kennebunkport was only about 10 minute drive.  The Manager, Charles was very friendly during our visit.  Included in the price was breakfast of multiple flavor bagels, english muffins and make your own waffles.  This motel is also pet friendly!  Definitely would go back.

Last minute trip to Kennebunkport

This place is a terrific value. It was sparkling clean and had a wonderful continental breakfast that included hard boiled eggs. They go the extra mile.  Not surprised that they were fully booked and it's not even vacation season yet. Thanks for doing such a great job and the price was such a bargain.  PS spend the $ saved at the terrific restaurant nearby. The Tavern, reservations recommended.

The Lodge at Kennebunk

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