Name: The Old House Hotel
Address: The Square Wickham,The Square, Fareham, Fareham, Fareham, PO17 5JG, United Kingdom
Rating: 9

Smoke-free property

Heating

Garden

Private check-in/check-out

All Spaces Non-Smoking (public and private)

Outdoor furniture

General

Non-smoking rooms

Room service

Hairdryer

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Concierge services

Luggage storage

Wake-up service

Telephone

Services and amenities

Diet menu (on request)

Restaurant

Bottled water

Meals

Free Wi-Fi

Internet

Billiards

Recreation

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Location

At the hotel

Room amenities

Wickham Park Golf Club

Southampton Airport

Bournemouth Airport

Farnborough Airport

Blackbushe Airport

The Old House Hotel

Fareham

It seems this hotel have changed hands alot, and not up and running as they planned.
very expensive for 1 night in a room described as a suite, lots of unfinished features, no hairdryer or tea and coffee making facilities.lots of faults and shabby bits, and not entirely happy to have a view from next room. 
a button to press to call someone, but nobody came.
some staff very friendly, some indifferent and not relaxing environment. I sent an email to the manager about our experience, received a curt, brief response.
Rude... 

not what it seems 

We had the most wonderful lunch at the Old House Restaurant (Quob) at Wickham. We received a very warm welcome, the service was impeccable, very tasteful decor and it was one of the most memorable meals I have ever had. I have various food allergies and the chef was able to accommodate my needs, even though it wasn't easy.

Great place for fine dining

My wife and I had lunch here on Monday.
We’d never been here before but were immediately impressed by the friendly welcome and the interior decor, modern but maintaining features of a 1700s building.
The food in the restaurant was of the highest quality and Josie the waitress gave impeccable service. We opted for the 3 course set menu.
This was our first visit but definitely not our last.
Would definitely recommend this place.

Amazing Lunch experience 

We ate in the restaurant. The food was outstanding, the service even better. The staff are very knowledgeable and nothing is too much trouble. The wine list is extensive and the staff are very happy to recommend pairings. We will be back! 


Evening meal.

We went there for our wedding anniversary dinner and it far exceeded our expectations and was simply fantastic. Several decades ago it was our go to place for food and service but went down hill. Now it’s back on the map and it will not be long before we visit again.

Superb please to dine

Came here today for afternoon tea and it was absolutely amazing left very satisfied, all staff friendly and great service,will be coming again and will be recommending to friends and family. Thank you

Amazing

Had a fantastic lunch in the garden, staff were attentive, friendly and hard working.
We had the al a crate menu which was amazing, will be visiting regularly and would recommend to others that want good service, lovely surroundings and delicious food.

Well worth a visit, food and wine and staff amazing

Excellent food, excellent location and excellent service: definitely one of the best food experiences for quite some time.  This is an exclusive but inclusive experience.  All food is organic and locally sourced.

Luxury dining at affordable prices

Top quality food, service and location. Exclusive yet inclusive restaurant. Highly recommended.  High end food at affordable prices.  I had crispy red snapper: pork belly: and a modern twist on lemon meringue pie.  😋 

Hidden gem in Wickham

I arrived early evening and met Kelly on the front desk. She was very polite and helpful and we discussed a couple of room choices. I confessed to her I am very particular about the rooms I choose mainly because I don’t get away very often and always look for rooms where I think I will get a good night rest. Kelly showed me two rooms and I chose the room in the house – room 6 (Queen Anne). I asked Kelly about potential for being disturbed and we discussed the room location being upstairs at the end of the corridor with no rooms above – perfect, or so I thought.

On going to bed I set my alarm for 8:30am. To my complete surprise and total dismay, I was woken at 7:05am by a constant background noise like people talking but very ‘basey’ if that makes sense. The noise, or voices, was not going away and was loud enough that I just knew I wasn’t getting back to sleep. I investigated and in my dressing gown, I left the room and went to the landing on the stairs and to my surprise there was a staff member and the cleaner sat chatting on the landing. To be fair they were not being loud, it was just a little surprising. I continued down the stairs and followed the noise. You’re not going to believe it, the radio was on played through a sound system in the resident’s lounge and bar area, which was immediately below my room. I assure you it was not quiet. I returned up the stairs and passed the staff member and cleaner still sat there and told them “your radio has just woken me up”. The staff member asked if I would like her to turn it down but I told her it was too late as I am obviously already up.

I went for breakfast which others have reviewed is over the road at Lilly’s – a joint enterprise I believe. The breakfast was excellent! I returned to my room and prepared to check out. At the front desk Kelly was on duty. I asked if she had been told about the early morning disturbance and she said yes and duly apologised. As it was clear she was not going to say anything else, I said I was not going to pay the full bill because, as I have suffered, then so should the business – particularly given the conversations we had when I arrived. Kelly said she couldn’t make that decision and called the Manager, which was non-other than the staff member I saw earlier that morning chatting on the landing. I think her name was Nikita?? I reiterated the issue and she said she would ‘comp the breakfast’ which apparently meant make the breakfast complimentary – a bit of jargon I think. I asked how much the breakfast was as they don’t tell you at Lillys, Nikita said it was £12.00. I said ok and she started to amend my bill. As she was doing so I tried to make small talk saying I understand having the radio on in that area but perhaps not at 7:00am – my god what a mistake – Nikita promptly replied saying ‘we do have other guests you know’. I was amazed and shocked at her response. I said yes I get that but was anyone else up at that time, and she said yes.  Well hold on a minute, remember I went down to check the source of the noise, and no one was in sight. And they weren’t at Lillys for breakfast as I was the first one in there. So where these other guests that ‘needed’ the radio on so loud. I questioned this with Nikita and then she had another pop at me saying ‘perhaps if you can adjust your attitude then we can try to sort this out for you’. I tell you now I have stayed in many hotels and guest houses over the years, mainly through work, and I have NEVER been spoken to in that way before. I was gob smacked. I am 52 and felt like a child being told off. I paused, gathered my thoughts and just said ‘lets just sought it then’ I payed the bill and left.

I do not know who owns this hotel but I do know it is an independent. I say to the owners you really need to keep an eye on your Manager’s lack of professionalism and damn right rudeness. In these very precarious times Hotels need all the custom they can get as well as positive feedback. This obviously does not give guests the right to be obnoxious or badly behaved, but when they have a legitimate complaint, it really needs someone with a degree of maturity and professionalism to deal with it – Nikita showed neither.

There were other issues which seem quite trivial now. The water pressure in the room was pitiful such that taking a shower was very hard work. The internet is very suspect, my laptop security wouldn’t allow me to connect due to potential virus threats – this was a constant message no matter how I tried. The heated towel rail never got warm, never mind hot.
The Old House is not cheap but the price is very fair for what it has to offer. The problem, as we all know, is that we are not just paying for the room and settings etc. We are paying for good professional service. I have stayed in places not up to scratch but can forgive them because of the good service delivered by the staff. The Manager, of all people, failed in this very area.

The Old House Hotel

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