Name: The City Royal Resort Hotel
Address: Plot 8- 10 Kataza Close 1, Bugolobi, Kampala, Kampala, Kampala, 37597, Uganda
Rating: 0

24-hour reception

Smoke-free property

Newspapers

Garden

Television in lobby

Terrace

No elevators

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Hiking

Recreation

Parking

Swimming pool

Pool and beach

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Children swimming pool

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Entebbe International Airport

The City Royal Resort Hotel

Kampala

The hotel is average in general, but it seriously needs some maintenance and updating to a more current look.  Rooms are large and has all the usual.  Strange though that there are no insect screens on the windows and there is hardly any place to work in the room.  The service is good and friendly.  The food in the restaurant is barely edible and I would definately give this a miss.

Average hotel in need of renewal

The Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing.The large safe is good.The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels.This hotel does have a breakfast, I have no idea why that isn't stated on hotels.comThe swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria.Hotel bus boys are the best. Room service was good except slow. Menu is limited.

Not as good as it use to be but Im not readytostop

Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..

Good value for the money.

A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.

Great place on the outskirts of Kampala.

I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.

Never going there again!

Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.

Not perfect but I intend on staying here again

Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.

Shame about the WIFI

Great service

I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.

The City Royal Resort Hotel

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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