Candlelight Mountain Retreats

Special check-in instructions
The front desk is open daily from 9:00 AM - 8:30 PM. The check-in location differs from the property location. To check in, go to 361-363 Mount Dandenong Tourist Road, Sassafras If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Know Before You Go

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Only registered guests are allowed in the guestrooms.
• A car is recommended for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Contactless check-in and contactless check-out are available.
• The property is kept vacant for a minimum of 24 hours between guest stays.
• This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Pet fee: AUD 50 per accommodation, per stay
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability, amount varies)
• Late check-out is available for a fee (subject to availability, amount varies)
• Crib (infant bed) fee: AUD 15.0 per night
• Rollaway bed fee: AUD 25.0 per stay
• Credit card charges are subject to a surcharge of 1.52 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

• Deposit: AUD 200 per stay

We have included all charges provided to us by the property.