Name: Pokara Resort
Address: No. 3, Maopu 1st Rd.,, Jiaosi, Jiaosi, Jiaosi, 262, Taiwan
Rating: 9

Air conditioning

Smoke-free property

Ticket assistance

Garden

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Soundproof rooms

Room service

Fridge

Family room

Hairdryer

Shower/Bathtub

Bathtub

Shower

Linens

Slippers

Toiletries

Rooms

Luggage storage

Services and amenities

Breakfast

Bottled water

Meals

Free Wi-Fi

Internet access

Internet

Transfer services

Transfer

English

Chinese

Languages Spoken

Tour assistance

Tourist services

Free bicycle rental

Recreation

Parking

Free Parking on Premises

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Room amenities

Taipei Songshan Airport

Pokara Resort

Jiaosi

We had a lovely stay.  The room was comfortable and nicely decorated,  the staff were very friendly and helpful, and the food was delicious. We are thinking of going back again soon.

The room was a little small, some housekeeping items could have been more thoroughly considered, breakfast was a joke in my opinion, and the price was a bit high for the offerings. However, it was quite, comfortable, away for the the city, and the staff were great. A nice romantic getaway for a night.

Mixed bag

A very nice, quiet and warm resort. My children like the place .

no shower curtain in bathroom, so the floor get wet after shower.

Excellent human service and a great breakfast Staff nice and helpful, rich breakfast

Resort delivered what was promised. Staff were very friendly and helpful. Air was very fresh. Better to have a car.

Quality Resort - Exceeded Expectation

Nice and cosy

1) Hotel architechural designs

It was both interior designs and exterior that caught my attention which i booked immediately. Booked two rooms  for two nights with quadruple bedding where 4 adults could sleep comfortably. The exterior of the resort was captivating as as the room decor. 

2 ) Reception 
A small area where big group of hotel guests would find it little clautrophobic. But the common area make up for it as one entered a long hall way with comfy and engonormic sofas and couches on the side. A rule of house slippers should be worn at all times within the premise. Over all , the common area and dining room (located at the rear) was immaculately clean. 

3 ) Rooms 
Quadruple rooms were located on the first floor( Second floor , American english) , with physically challenge ederly in the group, this became quite an obastacle as there wasnt any lift facilities . Rooms on ground floor was only for double bedded occupancy. May not consider quad room in the event of revisiting. 
The beds were comfy , air conditioning worked well with one room having problem but was rectified quickly. Complimentary water bottles were replenished daily . Ice buckle was served upon request. Rooms were clean except few signs of tear and wear. Wall paint was seen coming out and moss in the bathtub was rather disgusting. 

However, the kids enjoyed and indulged in the variety of tv channels and programmes made Available. Kudos !!! 

3.1 Porters 
When we arrived , the porters brought our rather heavy luggage to our rooms. However , we carried it down to the ground floor on check out as there was only a female staff on duty during check-out time. 

4. Staff attentiveness
Overall the staff were generally courteous and friendly espcially a male staff who was also the duty manager. He was nice. chatty , informative and with a very can-do atttitude. However, there was a female recep who was  not so helpful during breakfast service. Running out of soy milk, there was no one and i approached her at the reception. Sitting there she just directed me to ask for the kitchen staff to replenish. I went back , knocked twice but to no avail. Seeing her the second time, she seemed a little annoyed. As a hotelier, her enthusiasm towards championing customers satisfaction vanished. 

5. Other facilities
The onsite  gym which was next to the main hall was a total dismay. A small area with very limited two pieces of gym equipment. However it wad dusty , dirty and full of bird faeces. I dare not even touch it. The manager explained that hardly any hotel guest uses it. But i thought the opposite. 

6) Meals 
Rooms came with breakfast and afternoon snacks. Breakfast was good enough with mostly Taiwanese breakfast fare. Notably.  it lacked the variety of western food. As Asians , we were not complaning. 
Afternoon snacks was great as well. Selection of bread and pastried went perfectly well with homemade garlic butter. Fruits and biscuits , coffee and tea were available. 

7) Location 
A bit far off from Jiao Xi centre where all activities were gathered. Yet it did not prove a problem as we had a hired van. The resort , like other have commented , offered tranquility amidst paddy field area. Come harvest time, the scenery would have been greater. 

Overall it was a pleasant stay , i would still consider staying here the next time i am in Yi Lan.

Great resort with few misses

Pluses:
1. Nice stay, nice interior decor
2. Great breakfast - home-cooked food
3. Nice bathrooms and well appointed guest room
4. Service staff were nice, friendly and helpful. 

Minuses:
1. Rather remote location 
It suits only if you're in the mood for a getaway from the hustle and bustle of the city
 2. No lift - good luck if you got a 3rd level room

Pokara Resort

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