Name: Garden Court South Beach - 55Des502
Address: 73 Marine Parade, Durban, Durban, Durban, 4001, South Africa
Rating: 8

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Gift shop

All Spaces Non-Smoking (public and private)

General

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Services and amenities

Breakfast

Buffet breakfast

Restaurant

Meals

Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Outdoor pool

Pool and beach

Business center

Fax machine

Conference Hall

Business

Beauty and wellness

Babysitting and childcare

Kids

Pets allowed (under 5 kg)

Pets

Location

At the hotel

South Beach

Dairy Beach

Addington Beach

North Beach

King Shaka International Airport

Garden Court South Beach - 55Des502

Durban

Friendly and helpful staff, clean room, great breakfast buffet and location was within walking distance to uShaka Aquarium. There's also a Spur steakhouse on the ground floor which made getting a good dinner convenient. Loved looking out on the ocean from our windows!

Great location and service

As always, the Southern Sun hotels are great. On the beach front, walking distance from Marine world, and not expensive, with under cover, secure parking; what else do you need for a perfect breakaway or workaway? The people working at reception were very friendly and assisted every request or question politely.

Very good experience

Welcome at reception area was spectacular! Was assisted by Nkosinathi Ndebele very caring, professional and nice person. Arrived at the hotel earlier than planned was assisted with storage of luggage while I wait for an available room. He deserves a promition for his great work! 

Very helpful staff at reception

I've enjoyed that Garden court Hotel more specifically the second floor where there's pool, it got that sliding door that gives your the access to the pool garden and at night watching the ocean with fishermen lights

Mr Michael Tovey Ramara

Yes, we had to stay there as a Team's base arrangement. The location is bad. the area around is terribly busy, noisy at night, not to mention the beach lounge which blasts music till early morning. Would not recommend walking around after dark and behind the building. Number of rooms located directly opposite or near lifts., therefore in rooms you hear as lifts as people. Very noisy. Lifts are slow and at busy time, like breakfast time, you may have to rather take stairs.
 Breakfast is a considerably basic buffet, but of decent quality. Remember, it a 3 Star Hotel.
Rooms are dated and dull. 
Bed and linen... just OK. No duvet covers just a blanket over the sheet...
 Everything is functioning though, but doors are very squeaky. Soundproofing is not existing. You hear every room's toilet flush, not to mention your own room's bathroom taps and toilet flush. It's a budget hotel attracting budget crowd...On a positive note, the Hotel has Spur restaurant on the ground floor and kiosk where you may buy water and snack. Staff is very friendly and attending to your requests. 
Summary, its ok if you are on tight budget and must be there. Otherwise, pay a just a bit more and stay at Edward Hotel (4 star) 300m away with excellent restaurant., quality soundproof rooms and quiet surroundings. Both hotels belong to reputable hotel group Southern Sun

We did to stay there out of will ;)

Recommended ,especially when visit Durban city along with your family. Swimming pool area and the view to the sea and beach are wonderful,.Highly recommended the Steak House Restaurant: Excellent!  Room found clean, daily cleaning refresh done by hotel personnel, the personnel from reception always helping with all the info needed,  everywhere nice and polite personnel. Good place to stay and spend vacation.

Three(3) days  trip

Thank you so much South Beach Garden Court for the beautiful hospitality. 
Firstly for assisting us with a an early check-in.  30 minutes later after our arrival, our rooms were ready.

Secondly there are two employees who stood out; the lady that assisted us upon arrival and Sboh. Also want to believe all your staff is  exceptional. From bookings to check out.

The security gentlemen at the entrance were very friendly and strict. Big up to them as well.

Thank you.

Matoboho Thekiso

Compliment

Upon our family's visit to Garden Court South Beach, we were turned away from parking and sent to 1st check-in. During the check-in process we discover that we had to pay for parking, this is disappointing as it was neither communicated during the booking process nor included in the booking amount. To our surprise the parking bays are so small you have to be a slender to fit in between cars.

After check-in we proceeded to our room and the following improvement areas should be considered:
1. The room entrance is so tight you can't easily fit a baby stroller.
2. There is no power point / electrical plugs by the bedside.
3. There were no drinking glasses in the room, we were told that we had to hire glasses at the hotel bar downstairs.
4. The room's bathroom is so small and outdated with a bathtub that doubles as a shower. The towel rack is located right above the toilet. Furthermore the toilet paper is not at the best angle from the toilet.
5. The ratio of number of guests in the 23 floors compared to the 5 elevators is inadequate as it is a real struggle moving between floors considering COVID19 regulations.

The hotel offers repetitive breakfast with minimal changes.  The following improvement areas should be considered regarding breakfast:
1. The cooking method should reduce frying for the hot breakfast.
2. The English breakfast should offer more changes instead of only substituting one or 2 items as it gets tiring after a few mornings.
3. The cold breakfast should offer more types of cheeses and cold meats instead of only cheddar cheese and ham.
4. There should be more juice options instead of orange and apple daily.

Outdated facilities, Unreasonable parking and Repetitive breakfast

Upon arrival the receptionist was awesome, friendly, helpful and a pleasure to communicate with. The house keeping staff was amazing and so friendly, 2 of the days I had food poisoning from a well known restaurant in durban and house keeping where always asking how I was and did I need anything. On the whole the staff are great. The only negative and it's not the hotel is the noise at night from the car park by the beach with people drinking (with loads of police close by) and playing music. Garden Court however can be very proud of there staff.

Awesome staff

The physical hotel is really nice. It is well maintained, comfortable and welcoming. The room is spacious and the view is something to see.
However, the service on the other hand is terrible. The staff are not very interested in helping you when you make requests. The room service was annoyed by me asking for more tea bags and sighed over the phone as if I was asking for the world.
The breakfast was terrible, served in a box due to covid, cold eggs, a fruit box with only appels in it and a large container of yogurt that leaked in the box. There is also a rule in the hotel that a customer is only allowed one drink, they can choose from 2 juices or tea and coffee. I find this breakfast completely unacceptable, customers are expected to pay a full price for a stay and are usually treated to a buffet, but instead we get cold and limited food. I'm not asking for them to break the law and open a buffet, but they can try and accommodate by letting customers order breakfast from their rooms for free and provide unlimited drinks like they would in normal conditions. 

Garden Court South Beach - 55Des502

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