Hotel Las Palmas

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of USD 500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. There is a free transfer to and from the airport. Please inform the property in advance if you want to use the service. Please consider that Ocean View Suites offer partial views of the sea. Please note that guests staying on a Saturday night may need to change rooms. Grand Residences by Royal Resorts will work to avoid this scenario, but when necessary, management will work directly with the guest to streamline this process. At least one of the guests registered in each villa must be over 25 years old and will be accountable for the rest of the villa's occupants. The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and Government-issued photo identification at check-in for incidental charges. All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $31.12 Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.