Name: Dizzy Daisy Downtown Hostel
Address: Pędzichów 9, Krakow, Krakow, Krakow, 31-152, Poland
Rating: 8

Garden

Dryer

Patio

No elevators

General

Fridge

Locker

Rooms

Laundry

Hairdryer (on request)

Luggage storage

Iron

Services and amenities

Coffee/tea for guests

Common kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking nearby

Parking

Pets Not Allowed

Pets

Location

At the hostel

Kleparz

Krakow Barbican

Florian's Gate

Krakow Central Railway Station

Historical Museum of Krakow

Main Market Square

Town Hall Tower

Cloth Hall

St. Mary's Basilica

Planty

National Museum

Jordan Park

Wawel Castle

Smok Wawelski Statue

Old Synagogue

Manggha Museum of Japanese Art and Technology

Oskar Schindler Factory

Kosciuszko Mound

Krakow Aquapark

Polish Aviation Museum

J. Paul II International Airport Krakow-Balice

St. Stephen's Church

University of Silesia

Altus Tower

Cathedral of Christ the King

Silesian Theatre

Silesian Museum

Spodek

Kosciuszko Park

Parachute Tower Katowice

Silesian Philharmonic

Goldstein Palace

Dizzy Daisy Downtown Hostel

Krakow

Dizzy Daisy Hostel is near the old town of the best city of Poland, Krakow. You can walk also easily to the shopping mall, Galeria and Krakow main train station and bus station, Dworzec. 

Kitchen is good there are nice tables and available kitchen materials. You can make your meals there. 

The very big problems are, WiFi as many guests complainted about that. Forget the WiFi! The staff always said yes there's or we will check but nothing changed. They must know that all the travelers need to get WiFi for their plans. They didn't solve this problem when we stayed. 

The room is big enough but I can't say about the comfortable about the beds and the heating system. Bed was very thin and not comfortable. They must change the beds. 

They organise pub crawl but I think their information is wrong or they didn't join this pub crawl. We met with two girls in the Rynok and they took us first very bad hostel and they don't offer good quality drinks. If you want better you must pay they said. It was really stupid organisation I have ever been... I don't recommend that. Krakow is nice city and there are many options. There are many bars and clubs thete. You can go any by yourself. 

Near the centre 

Stayed here for two night while visiting Krakow. I had a private room with bathroom. Check in was easy and the staff were nice. My room was clean but very basic. No toiletry or anything were provided. It is located about a 10 minute walk to the main square in old town and about a 10 minute walk to the train station. There are plenty of places to eat and drink near by. Overall, my stay here was pleasant.

Pleasant Stay

Delightful room in a good location, walking distance from old town and train station. Very convenient 24h reception desk, so arriving at 2 am wasn't a problem.

Would be perfect if they bought some wooden bunk beds! There's squeaky beds then there is these beds! You can't breath without them squeaking! Cool old building. Easy walk from the station and old town. Nice kitchen and outdoor area. Reception was open when I arrived at 10:30pm. Free luggage storage. Enjoyed my stay 

Please buy some new bunk beds! 

Great living room. Very cheap and comfortable. In a good location and with friendly staff. Very cozy. The room is quite large and has a private bathroom. There was a common room with TV and sofas and the possibility of cooking in a well-equipped kitchen.

A great journey!

The https://shh.travel/ website shows 6 co-owners, highly responsive to positive comments but completely indifferent to complaint email. 

So I post my unanswered email here.

My husband and I stayed at Dorm 3 of Dizzy Daisy Downtown Hostel Krakow from January 27-29, 2022.

Dorm 3 is fully booked on the 29th so we moved to Dorm 1 instead.

We are elderlies (and we are Asian) very much prefer lower bunk beds.

My husband went to Dorm 1 after 10am to check available lower bunks.

One young man staying at Dorm 1 asked my husband "What do you want". My husband said we stay at Dorm 1 tonight.

The man then told my husband to speak at a lower voice because someone is sleeping but he spoke much louder.

I went to Reception to brief the lady receptionist about this unfriendly person in Dorm 1.

At around 11.30am, my husband went to Dorm 1 to check available lower bunks again. The man ordered my husband to "get out or I am going to make a complaint at Reception".

My husband replied "Let's go together to Reception".

On the way down the stairs, the man swearing at my husband. Just a few steps before reaching the ground, the man, with both hands, pushed my husband from the back. My husband hit on the wall and bounced through the door to the Reception area. My husband fell on his knees and physically hurt.

The Receptionist told the man to stop. Three staying guests helped to bring my husband standing up.
The incident was witnessed and the hostel said it's recorded by CCTV.

The Receptionist told the man to leave but offered to give him a refund. I disagreed to let him go and asked the Receptionist to call the Police - this is an assault which is a criminal offence.

The man went back to the Dorm to pack. Receptionist called Security and "I thought" Security called the "Police".

In about 10 minutes, the man returned the keys at Reception. Receptionist told him he need to wait for the Police.

Without insisting to get a refund, the man said "good bye" and ran away like a fugitive.

Soon after the man stepped out, two Security Guards arrived.

I said to the guards they should bring the man back as he had just walked out. That did not happen. I was offered an explanation though.

Policemen came. Two of them took my husband going around in a Police car trying to find the man but to no avail.

I strongly insisted to file a report at the Police Station to have the man arrested. My husband decided not to proceed as the man had already paid a price to have disgraced his country and his fellow Danish. 

After Policemen left, I asked the Receptionist our accommodation arrangement for the night.

We were offered a free upgrade to a twin-room with shared bathroom but after a quick discussion with husband we thought we should be compensated for a free room for the night.

The Receptionist told me to come back after 2pm and get a reply from the Reception Manager.

I spoke to Reception Manager at 4pm, she was calm and not quite empathetic as if assault is no big deal in this hostel. She relayed the Hostel Manager's words - a free room tonight is not possible. The hostel offers 30% discount for tomorrow (we did not book for tomorrow).

I asked the RM if the Hostel Manager had told her to pass on any regards/apology to us. The RM did not reply. I assume the answer is "No".

I sent email (2 times) to the 6 co-owners of SMART Hotels & Hostels. It has been 9 days now. I hear nothing.

I asked the management:

- How can the hostel be so lenient to a violent guest by offering refund and let him go after a criminal assault?

- How can the hostel be so indifferent to the suffering of an innocent guest being assaulted by a violent guest - no apology, no kind words from the Hostel Manager.

- I checked the website krakowhostel.pl, twin/double rooms with shared bathroom are available. How come a free room for the night as a kind gesture/apology to the terrible incident happened not possible?

- Last but not least, how can a person with no hospitality heart and soul be in the position of hostel manager?

I still looking forward to a management response.

Hostel stay, Police case

The receptionist Anita is the most wonderful person ever.

All good. As expected as I stayed only a day and a half.

Well located budget place

Everything was good except bad condition of the floor(some visible dust on floor).two towers for 3night(actually i didnt ask for further towels)and my room was right next to common toilet so i was kinda annoyed by chinese guest's noisy.

good accomo decent place

Extremely disappointed with the lack of customer service provided. Money hunger thieves is a nice way of describing my experience in dealing with this hostel. For your own good stay away from this place. They lack common customer service and good values. I will never book again!!!!!

Dizzy Daisy Downtown Hostel

Main amenities of the hostel

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Available rooms

Location

Description of the hostel

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Check-in terms and conditions

Paid on the spot

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