Gen Hakone Gora

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Set meals are served in guestrooms only (no menus or public dining).
• Cashless payment methods are available for all transactions.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Child's Club Card: JPY 1650 per night, (up to 3 years old)

We have included all charges provided to us by the property.