Name: Grand Riviera Suites
Address: Padre Faura at., Ermita, Manila, Manila, Manila, 1000, Philippines
Rating: 0

24-hour reception

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Ninoy Aquino International Airport

Grand Riviera Suites

Manila

There was no sign to identify the location and the handicap entrance was down the block. This is a unit in a condo and they ask for a copy of the passport and vaccination card of you and your guest before arrival. It is an extremely small unit and in need of repair. The kitchen floor had water leaking from the refrigerator and the host tried to charge me 800 pesos for a bathroom towel rack that fell when I entered. The host also charged me 400 pesos for an assistant to buy some medication from a pharmacy on the ground floor. He later returned the 400 pesos but tried to extort the 800 pesos for the towel rack. Apparently, the host was working with another scammer who called and said he was a doctor and that I needed to go to the hospital because I had a sore throat. I told him that if he was a doctor, he would not recommend treatment for a patient unseen. I contacted Hotels.com and told them that I was leaving and they eventually refunded my payment. This was an awful choice and I never experienced anything like this in all the years I have booked with Hotels.com.

Horror Show

Manager lied to us a lot. Told us our room wasn't ready and downgraded our room. He had others in our room for the first 3 days.  Then we had to spend a day moving our stuff and the internet wasn't paid for the room. Spent hours talking to management to get it turned on. Then the next day our shower stopped working and management blamed us fot it and didn't send anyone to look at it until hours later. Then they wanted us to pay for it before fixing.  Finally after talking to the for a while they replaced it. Bad circuit breaker caused the failure.  Next day the shower hose broke because it was installed wrong.  They also didn't replace the breaker.  They just used electric tape to splice the wires and by passed it.  We then hear from staff that they are telling everyone we are a problem couple and complain a lot. Was told they didn't want us to talk to expedia. They refused to compensate us for losing out on 3 of our 10 days there. We couldn't relax and enjoy our vacation together.  We felt stressed out while we were there. Beds are very cheap and they don't have bedding to fit them so the tie the corners of the bedding and constantly have to remake it.  We couldn't watch tv at first because everything on the tv had been set in Russian and couldn't figure out how to change the language.  The staff wasn't able to help us change it. I had to try many different options and exit to figure it out.  I would say stay elsewhere for the price. Room is very small for two people.

Grand Riviera Suites

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