City Apartments - Residence Palazzo Moro

A cleaning tax is not included in the reservation price and is payable separately at the hotel.

Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information.

Special check-in instructions
The front desk is open during the following times:

• Monday - Friday: 9 AM - 5 PM

• Saturday - Sunday: 10 AM - 5 PM

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

Know Before You Go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Contactless check-in and contactless check-out are available.
• This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

• Breakage deposit: EUR 250 per stay
• A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 17 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
• A tax is imposed by the city: From 1 January - 31 January, EUR 2.80 per person, per night for adults; EUR 1.40 per night for guests aged 10-16 years old.
• A tax is imposed by the city: From 1 February - 31 December, EUR 4.00 per person, per night for adults; EUR 2.00 per night for guests aged 10-16 years old.
• Cleaning fee: EUR 80 per accommodation, per stay

We have included all charges provided to us by the property.

Fees

• Late check-in fee: EUR 50 for check-in between 9:00 PM and midnight

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.