Name: Waterfront Suites in the Heart of Auckland Apartments
Address: Quay Street,, Auckland, Auckland, Auckland, 1010, New Zealand
Rating: 2

Air conditioning

Smoking areas

Heating

Washing machine

General

Fridge

Rooms

Iron and board

Hairdryer (on request)

Services and amenities

Internet access

Internet

Location

Wynyard Quarter

Voyager Maritime Museum

New Zealand National Maritime Museum

Auckland Ferry Terminal

Auckland Fish Market

Sky Tower

SKYCITY Auckland Convention Centre

Auckland Art Gallery

Albert Park

Auckland Civic Theatre

Victoria Park

Aotea Centre

University of Auckland

Aotea Square

St. Paul's Church

Myers Park

Western Park

Parnell Rose Gardens

Auckland Domain

Auckland War Memorial Museum

Auckland Airport

Waterfront Suites in the Heart of Auckland Apartments

Auckland

Loved the view and sitting on the balcony would be wonderful in warmer weather. The location was great for the ferries, shops and restaurants. Disliked the missing toilet button cover, the missing shower drain cover, leaking washing machine, and lack of drinking glasses. The check-in instructions were incorrect and took nearly an hour lugging suitcases in the rain trying to find the entry. It was confusing and impossible to do so without a phone to get correct instructions and various codes

The only downside was the long check in process and having to pick the keys up from a different location! Once I finally got the keys and paid for further transport to the property, I was very impressed with everything! The apartment was clean and as described and in a wonderful location! Kitchen had all necessities and plenty of towels etc etc! Would recommend to anyone visiting Auckland!

We received the booking confirmation were waiting at the apartment door for two hours. It was very difficult to find the apartment location. No name and no numbers in the street. Google maps was showing a different place. To find the building we had to ask many people in the shops and the area. 
After several phone calls we received an email saying  the credit card and the ID were not from the same country so they didn’t accept the payment. This condition was not written anywhere.
They were no helpful at all it was imposible to change the credit card details and they ask for all kind of documents. We were treated like cheaters.
After 3 hours we had not option. We cancelled the booking and booked another hotel with the same credit card and with no issues at all.
I don’t recommend this place. They don’t care about customers. The apartment keys were in an open box outside the building with the customers name on it. No professionals at all.

Horrible customer service

Central location with spacious modern apartment. Great view of the harbour. Short walk to cbd and Viaduct harbour close to good restaurants.

Great location in modern apartment harbour views

The location is great for walking and cycling the downtown and waterfront.  Many mornings we woke up to thousands of new neighbours, docked beside us on a cruise ship.

The best apartment I have stayed in out of all of my frequent trips to Auckland. Lots of space, fabulous views of the water and the city. Would definitely stay here again

Simply Brilliant

The apartment we were put in is in urgent need of a major renovation.  There was an awful smell from the drains in the second bathroom.  The furniture was shabby and battered.  The carpet was covered in huge stains. The curtains and walls were moldy. 
The dishes had bits on food on ....housekeeping was appalling.  
We had booked for 5 people knowing that we would need the sofa bed as advertised. But it was just a sofa, not a sofa bed.
 Once we got hold of management in the States they were seemingly upset that we were upset and offered to send in a maintenance team but as we were only there for one day that was not convenient for us.  In any event, no maintenance team could have improved the property in time for us to get any benefit from it.  We asked to be moved to a cleaner apartment but were told none was available.  
The location is excellent- just a huge pity that the apartment is so badly maintained.

moldy, shabby - certainly not a "premier suite"

This was a very nicely appointed apartment, with 2 good bedrooms, both of which had the harbour view, which is a bonus!. The master had a good sized queen bed, and ensuite,whilst it was necessary to cross the corridor for the second bathroom (however,this was so the bedroom could have the view, so a reasonable compromise. There was plenty of comfortable seating, and dining both inside and out - we've been disappointed in the past to go to apartments which are theoretically for 4 with seating for only 2 or 3, so the fact that there were 3 full sized settees was very welcome news! Being right in the heart of the waterfront action was excellent, and having a view of the ferries etc was good for us - we love people watching.

Waterfront people watching treat!

The most difficult checking in process I have ever encountered in 40 years of world travel - calls from USA & key had to be collected from a different location. Unit had no air conditioning.Unit had no tea, coffee, sugar etc Used soap from previous guest was in the shower !!!!!!!!!!!Furnishing was below par

a beautiful place to stay.would highly recommend to others and would not hesitate to stay again.

Waterfront Suites in the Heart of Auckland Apartments

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Paid on the spot

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