Name: Hotel Las Américas
Address: Avenida Camelinas 2783 Colonia 5 de diciembre,Avenida Camelinas, Morelia, Morelia, Morelia, 58280, Mexico
Rating: 6

24-hour reception

Elevator/lift

Smoke-free property

Garden

Terrace

General

Non-smoking rooms

Room service

Family room

Cable TV

DVD Player

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Ironing

Laundry

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Sun Deck

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Business center

Event facilities

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Morelia Airport

Hotel Las Américas

Morelia

Pros

Staff is very nice and helpful except they don't always get back to me.

The shower has hot water FOREVER. I was in heaven. 

For the first time since I got to Mexico I was able to take hot showers for a long time. Nice big showers too.

Cleaning lady offered to clean my clothes since I was stuck at the hotel with no clean clothes. Very sweet.

The restaurant downstairs has a great chicken quesadilla and their chicken broth with rich isn't bad either, although the first time at night it was better than during the day. 

Nice late 1 pm checkout.

Cons

Manager lied and told me there were no rooms available. Then how come I asked if the person paying for my room had and clearly my room was still available the next day.

I had put several different food items for them to store in their fridge in the Manga restaurant. It turns out they were freezing it. WOW. I didn't want frozen food.

One afternoon it took over 30 minutes and me going up at least 4 times and me even telling them I think that's the bag over there, before they would give me the food and all they did was place the Styrofoam into a microwave (which is toxic) and it spew chemicals all over the food and the tray melted into my food. 

I threw out the rest when I realized that.

They said they would heat my food up for me, but tonight I went in at 10 (they close at 10:30 pm) and asked them to heat it up on the stove, not in the microwave. They refused. I had to get the nice guy at the front desk to do it for me. Yes I tipped him.

The rooms aren't cleaned properly. Hair on the back of the toilet 2 days in a row and hair on my floor towel. 

They also threw out all of my limes and a large empty water bottle I needed. I wasn't happy. The cleaning lady did replace the limes, but still. 

They also threw my nightshirt on the floor in the corner. Why do that?

The bathroom faucet is so short, it leaks all over the back of the sink and water leaks onto the floor. 

The toilet paper holder is 1" off the ground. Look at this. Also, when they came into clean, they didn't even replace the toilet paper roll. It had maybe 5 sheets on it and that's it. 

Twice there was tons of smoke smell in my room. The first time it wasn't their fault because there was a fire somewhere in the mountains, but the second time it had to have been by them. On that same night while sleeping there was a chemical smell. I woke up with a headache.

Three nights in a row now the front desk guy who is very nice, must have a friend or a guest who talks to him and that person talks so loud, I can hear him in my room which isn't even near the front desk. I can barely work or sleep because of the noise. The first night he didn't shut up until 4:30 am. It's 3 am now, still noise.

I figured out a day or two later that it WAS the night shift guy making all the noise, not a friend.

The noise in this hotel is terrible, but that seems to be common in Mexico. In the first room I was in, I could hear the guy snoring.

If money is no object for you, then disregard. Every restaurant in this area is very expensive and no, that doesn't mean the food is good. I paid a fortune for food and none of it was worth having again and one restaurant near Las Americas mall got me sick from their carpaccio. It's called Lucio Italo - Argentino

It took 3 rooms and 3 moves before I got a room that ha stable internet and wasn't noisy, but there were still some noise issues on the Friday night and of course the night shift guy.

I don't recommend any room facing the main street unless you love tons of heat from the sun and tons of noise. Even the room next to mine left their door open (it's the culture) and were talking so loudly I couldn't do any work.

While the last room was okay, because of some other rooms and more so the front desk, I didn't enjoy my stay.

When I mentioned to a local that I was staying at Hotel Las Americas, they both said ohhh and sighed and then laughed. Clearly it has a bad reputation to locals in Morelia. I didn't choose it, the person who hosted me at her Airbnb did.

Their pillow was garbage. I mean it had all of those little balls in it after a pillow degrades and no support at all.

I could smell cigarette smoke probably from the room above my room. I woke up with a headache.

When I was leaving and had 3 bags & a plastic bag, not one staffer (they were sitting at a table outside yapping in front of the driveway) bothered to help me. Sure, they probably weren't working, but I had been there for 6 days. They could have helped. It was obvious I was struggling.



Too many issues21

If you're a tourist, you should go for a mega cake (to share between two, the classic is from Milan) and a cream de mamey (no doubt the richest place in the place) and if you live here you know it's a rich place!

A classic place in Morelia.

Very clean, not expensive, good service and tasting the traditional and huge uncle's cakes. not being in the center of the mall but such a good area of the city, near a shopping plaza, parking lot.

 Visit relampago

Very bad organization, I made a reservation and paid for it for someone else and when this person arrived they told him there was no reservation and they didn't pay him and then they didn't want me to make the return because they were getting the blame and saying it wasn't their fault.

There is nothing professional about the service.

From there on out toooooodo bad, my face was dirty so I put it on the floor as a bathroom outlet and it was soaked and dirty and they just waited until they put it back in the bathroom towel, the big towels were also the same every day, the cell phone in the room wasn't working and they cried out saying that they would send a technician and never did, wanted to change them and they asked me to change my room, never did, the phone had a terrible service, costly, paid 50 labels for a glass of green, the guards of passes had the same passes that they had in the key, the phone was in a normal place, and the hotel had only four days in which they asked me if it was worth a ticket, the hotel had a phone, and the hotel had only one ticket, and the hotel had only one ticket, and on Saturday, the phone was in the wrong place, and the hotel had no way to pay for it.

Psimo is the name of the game.

We were staying at the hotel this weekend, the receptionist unkind, rattling at the groceries; I felt that she was doing me a favor by letting me stay in the Americas.

Hotel Las Américas

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