Name: Sutera Sanctuary Lodges at Poring Hot Springs
Address: Poring Hot Spring, Ranau, Ranau, Ranau, 89300, Malaysia
Rating: 0

Smoke-free property

Gift shop

Garden

No elevators

Reception desk

General

Restaurant

Breakfast/lunch to go

Meals

Picnic area

Recreation

Children swimming pool

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Sutera Sanctuary Lodges at Poring Hot Springs

Ranau

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices

Cosy and spacious chalet

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.

Nice accommodation; restaurant disappointing.

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators???And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.

Room not fullfill as per request

Wifi didn’t work. You could only send some whatsapp messages but you couldn’t open any websites.

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular

Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.

Good choice for Poring Hot Springs

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.

Fantastic n clean hotspring

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!

Sutera Sanctuary Lodges at Poring Hot Springs

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