Name: Shari-La Island Resort
Address: Coral Bay, Pulau Perhentian Kecil, Pulau Perhentian Kecil, Pulau Perhentian Kecil, 22300, Malaysia
Rating: 0

Air conditioning

Smoking areas

Smoke-free property

Garden

Terrace

Reception desk

General

Cable TV

Shower

Toiletries

Rooms

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Fishing

Recreation

Diving

Snorkelling

Sports

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Room amenities

Sultan Ismail Petra Airport

Shari-La Island Resort

Pulau Perhentian Kecil

good stay

This hotel may be better during high season but for this particular stay, it was lacking quite a bit. The room was okay, but looks like it may not have ever had a cleaning. Huge cob webs were in many corners. The headboard was not completely attached to the wall and we had seen behind it. Also had NEVER been cleaned. There was also a hole somewhere in the wall that a gecko kept coming in and out of. We had a gecko in the room about three times. Our room was never serviced. We had to go down to the front desk to ask. They also don’t provide beach towels you must use your room towels. For the price we paid there were much nicer hotels with better service. I also realize that bugs will be an issue at any hotel, but on our first nights stay we had left the room and left our air conditioner and fan on. When we came back to the room we had about 40 little tiny wings on our bed... after we swept them off we saw some of the wingless bugs on the bed and on the floor. Very similar to ants but a little bit bigger. Again, I realize that bugs will be a problem but this was the worst that we saw. As well they advertised warm showers but it was cold water. Again, manageable but not what we thought we were paying for. Wifi was also not available through the entire resort but was advertised. The dive resort next door had wifi and good food for a good price.

I am not normally one to criticise a premise as I understand how this can have an impact on the welfare and livelihood of staff that work there, however, I can not honestly recommend this place to anyone.There is no pool as indicated in the advertisement. There is however a beautiful beachfront area that we did enjoy, however you definitely need shoes to get to the water's edge due to the sharp coral.We attend these premises with other friends and therefore booked out 3 rooms. Not one of these 3 rooms were clean. The toilet door required a masterful tact to shut it & the bathroom fan had no cover over it so of the night the room was invaded by bugs and mosquitoes. We had to request to have our rooms cleaned and the Operational front desk staff were despondent and did not pass on the message to the cleaners. It took us three days before we actually got fresh sheets & towels. Our original sheets had holes in them and one of the pillows had blood on the pillowcase. On the third night, we had a mouse in our room. Our friends actually had to move rooms on night two due to a rat climbing up onto their bed. All in all, I would never stay here again.

I wouldn't stay here again, even if you paid me.

Rundown place, plenty of mosquitoes, rats making sound in the night, bathroom wasn't clean, surrounding was stinking with sewerage water and to top it all very poor customer service!!!

Poor customer service to worsen other shortcomings

Good hotel in a fantastic location, but like a previous reviewer stated, it is looking tired and in need of full refurbishment. The staff are extremely friendly and efficient and I thoroughly enjoyed my stay there.

Good but 'tired' looking resort.

Maybe the season was not start yet! So no service in the resort, no restourant, very simple breakfast.....

No service on that time!!!

Great resort. Considering the island of Kecil and its hotel facilities, we were more than pleased with this resort, perched on a hillside, with a hundred beautiful boungalows, with a very well kept interior walkway full of vegetation and small fountains. The bathroom is a bit small but the room is well kept and on request they clean up on time. Only negative note ... often go mosquitoes; It would be good if they provided insecticide platelets. Very positive note .. the little private beach where you can make a good snorkeling (murine views, ball fish and many colorful tropical fish with good coral formations). Good breakfast, also with a Nespresso machine for capuccino / coffee lovers. Good restaurant. All in beautiful and romantic sea view position. Last but not least the cordiality of staff and recption staff. Other positive notes ... the big jetty almost with direct access to the hotel, and the proximity to a few feet to the Coral Bay beach, for us certainly more attractive than the famous Long Beach on the other side of the island (they can still walk to A short walk). If one day we return to Kecil we will definitely return to this property

great stay

Convenient and clean

I love this resort beach where I can teach my children to snorkelling in it's shallow crystal water. Nice sunset view too.

Shari-La Island Resort

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Location

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Paid on the spot

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