Name: Kondo Istana
Address: 757, Jalan Penarak, 07000 Langkawi, Kedah, Malaysia, Langkawi, Langkawi, Langkawi, 07000, Malaysia
Rating: 5

Air conditioning

24-hour reception

Elevator/lift

General

Fridge

Hairdryer

Rooms

Wheelchair Accessible

Accessibility

Restaurant

Kitchen

Meals

Wi-Fi

Internet access

Internet

English

Languages Spoken

Parking

Garage

Location

At the hotel

Langkawi International Airport

Kondo Istana

Langkawi

When we settled in this HOMESTAY we couldn't imagine that everything was so sad here. It was a nice girl, very helpful and friendly. Honestly, I didn't even understand the difference between the hotel and this type of accommodation. On the first one there was a big hall, but there was no reception. Who to turn to in what case?! No one knows. The administration works from 9 to 5 and not all the days. When we settled in, the hostess of the hotel - Joselyn - met us. It's a nice girl, very helpful and friendly. You can see a swimming pool right away. The hours of work are from 9 to 5, except for Tuesdays.

He's a terrible administrator.

We are shocked because this kondo is not well mentain . First impression is very bad because at the lobby is no front office or customer service. We're quite happy about the space , the rooms and their facilities such as tv , ice box , aircondioner and sofa . The location is good because near the jetty , kuah town , shopping centre and food centre but we need the special customer service to help us.

Comfortable Suite but Bad Service

The place wasn't fabulous, but the apartment was clean it had 3 bathrooms and 3 bedrooms and they had a kitchen. The place looked like its abandoned.. We booked a whole apartment. It was a pleasant stay. The beach is far since its in the middle of Kuah town. Near to the jetty.. 

Ok place to stay.. 

we stayed here in one suite with 3 rooms house. it was very clean, and very nice. all the bed includes clean pillow with blanket, and the airconditioning system is function well too. the guy at the receptionist was very good and nice. i also love that thay have a large swimming pool downstairs.

very good place with good price

Stayed here 4d3n in their 3 rooms apartment. Service was bad, I need to call a few times asking for something before they arrived. Unit was ok, quite spacious but can be smelly at certain area. Beautiful view from balcony overlooking the sea, though it was quite far. There's no cafe here, you need to go outside for food. Small pool, not much facilities, limited parking space, overall a poor place.

Plus point - its within walking distance to the Kuah town. Suitable for shopaholic only!

A run down place

My friend booked this apartment via this email <kondoistana@hotmail.com> and paid RM200 in advanced for a 2rooms apartment..when we reached there, the staff there said got no record on our booking. We explained that we had paid deposit and the staffs argued that they didn't received our payment. 

Luckily we got printed out the email confirmation with the person-in-charge name on it. The staff said they don't have any official website for make online booking, but we argued and we asked them to call out their manager. The staff is reluctant and keep on said, they don't know who have received our payment. 

Finally, they asked their manager out, and the manager said, the receiver of our payment is an agent. The manager called the agent, and let us have a conversation with him. The agent said, oh sorry, he had forgotten to help us to book, and he asked for another extra RM100 for the booking. We are so frustrated and asked, it is their fault, and now they still dare to ask for extra $$? We argued and at last, they gave us an apartment, with 3rooms. Since we at first booked for 2rooms, so they locked on of the room. 

When we reached our apartment ad placed our luggage, one of our room suddenly is closed and locked up..we gotta called the staff again, and they have to change the whole door lock..

That's still ok. When at night, the masterbed room's aircond is not working..We gotta move the bed and sleep at the living room..

That's our experience with this KONDO ISTANA

Beware!! Before we decided to book this apartment, i personally has found two contradict comments pages about this kondo..one is saying very good, another is saying bad...both has similar name for this "kondo istana" thingy, unfortunately now i couldn't find the one saying "good" about this kondo...

So, it depends on your luck whether you able to get better room than me~ Cheers~

Bad, bad, bad

The hotel also has fully furnished private apartments which are of a much higher standard and are even cheaper. We booked directly at Nissa and were very satisfied.

Kondo Istana

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