Name: Sawary Resort and Hotel
Address: Batroun, Lebanon, Byblos, Byblos, Byblos, 1400, Lebanon
Rating: 5

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Room service

Minibar

Shower

Toiletries

Rooms

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Parking

Outdoor pool

Beach facilities

Private beach

Pool and beach

Event facilities

Business

Location

At the resort

Room amenities

Sawary Resort and Hotel

Byblos

ABSOLUTE NIGHTMARE
run as fast as u can from this place . If you want to pay for dirt, mold , rudeness , racism and discrimination ، then this is the place to be . 
Very old rooms, dirty bathrooms stalls cabins and beach area . This place should be condemned and shut down forever . The sanitation and hygiene of this place is zero and should be reported as hazardous . What an awful experience. 

Nightmare

When we went for a swim, I was immediately told in the rudest manner to leave the pool since I was ”wearing cloth”, notice that I was not wearing cloth I was wearing a BURKINI. It was truely horrible!

Islamophobic and horrible place

The food is horrible and very expensive. I ordered a crab salad for 8 dollars, where there is no crab only lettuce!! Secondly, the shower rooms and restrooms are dirty; the shower rooms doesn’t contain hot water, they are dirty and the fishy and bacterial smell is all over the place ! Worst experience ever ! They took also entrance for my daughter of two years olc

Worst experience ever

The word terrible isn't enough bad hygiene in toilets sheets and shower. The room service doesn't exist and the staff are so rude and unprofessional. Nearby pub playing very loud music till four am. Don't go there. Shame on such a great location and bad management.

Terrible and noisy

On the weekend we rented a cottage for 3 people. The location is very nice, the cleanliness at the appointment (even though a sofa was delightful) On the other hand from 8pm there was an extremely noisy evening, loud music until 2am (I'll say the cottage is a few meters from the room) then the drunk guests kept screaming until 3:30am!!! Renting cottages when there is a party is unacceptable I mean it by email to the establishment who never answered me

Be careful!

We called the resort to book bungalows and rooms for New Year's Eve. The first time I called was to get information about the rooms and bungalows' prices and availability. To be more precise and clear, I mentioned it twice that we need to ask about the prices for NYE since the prices vary from the regular ones. She gave me the prices (The range price that she gave me was between 200,000 and 400,000 LBP). The next day, I called to book the rooms and bungalows for sure. Apparently, it seemed that another girl answered the phone, so I re-explained that I wanted those rooms and bungalows for NYE, but she interrupted me and meanly said that those aren't the prices for New Year's Eve yet, call back tomorrow morning.
On the last day, I waited until the afternoon to give them time and called to check the updated prices. Unfortunately, I couldn't resist how لئيمة and غير محترفة .  She said we do not have official prices so you can not book now. I could not even speak to her so I simply hung up the phone. Maybe it was obvious that she is trying to push us away in order to make us pay more. I am so curious Why do you have this bad customer service where employees do not know the prices? They are paid to know everything or at least the basics of their jobs as receptionists. Moreover, we all know that every Lebanese employee is in need of customers due to the current situation we are facing, or else they will lose their jobs. (Hopefully ☺) 
Thank God I found out about so many recent reviews talking about the similar customer service experience at your place and did not book at Sawary Batroun even though it is so sad since I am a regular customer during your highest seasons where my friends and I spent either Graduation parties, getaways, and beach days. 
Not anymore!

Worst customer service ever!

Where to start! it's all catastrophe from the moment you get your room! Bed sheets are dirty, we asked them to be changed (the Ethyopian staff member who came to change the bed sheets was super nice). The balcony glass doors haven't been cleaned for over a month, you can barely see outside it's all so dirty and stained. The same goes for the mirror glass inside the room. Whenever you touch anything in the bathroom or shower, it falls on the floor. Everything is barely hanging there. The highlight was : nobody tells you when selling you the room that there will be a wedding outside that night around the pool and that the music will be so loud you will never sleep. We had the wedding Arabic music until 1/2 AM followed by a nearby nightclub's electronic music until 5 AM!! We couldn't wait next day to check out as quickly as possible. We handed over the room keys at 8:30 AM and left running!

AVOID AT ALL COST!

We were there this weekend, the place is good , but the service was very bad, bad communication with guests, zero hospitality, specially the one called Mira بلا أخلاق doesn’t know how to communicate with guests and all the stuff are very bad يا عيب الشوم

Sawary resort

Because of the coronavirus epidemic, I got stuck in Lebanon, settled in this resort. I'm not going to talk about the dirty room. I'm pregnant, it's very obvious. The scariest thing here is the staff. As soon as the Lebanese learned that I'm from Russia, they started acting rude and arrogant. It got to the point where they said that I have too open a bathroom and I don't belong at this resort. They asked my boyfriend if he's married to me. They humiliated me in every possible way. Service zero. No one will ever come to you and help you, you can call them even a million times. Reception and hotel manager are very rude people.

I cried every day.

we were a large group [28] from Mexico and Australia and stayed for 2 days. The location was great as well as the service. Our thanks and appreciation to the owner Tony for looking after our group. The staff were excellent. The facilities were beneficial to the group. A little noisy if a wedding function was on, but entertaining watching from the outside.

Sawary Resort and Hotel

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment