Name: Palazzo Avino
Address: Via San Giovanni del Toro 28 84010 Ravello,Via San Giovanni del Toro, Ravello, Ravello, Ravello, 84010, Italy
Rating: 9

Elevator/lift

General

Luggage storage

Services and amenities

Restaurant

Meals

English

Languages Spoken

Sauna

Beauty and wellness

Babysitting and childcare

Kids

Location

At the guest house

Parco Regionale dei Monti Lattari

Teatro Verdi

Giardino della Minerva

Villa Comunale di Salerno

Palazzo di Citta di Salerno

Castello di Arechi

Salerno Cathedral

Museo Diocesano di Salerno

Church of the Crucifix

Museo Archeologico Provinciale

Forte La Carnale

Parco del Mercatello

Arechi Stadium

Vesuvius National Park

Castel dell'Ovo

Castel Nuovo

Piazza del Plebiscito

Royal Palace

San Francesco di Paola

Galleria Umberto

Teatro di San Carlo

Pio Monte della Misericordia

Piazza San Domenico Maggiore

Cathedral of Naples

San Lorenzo Maggiore

Sansevero Chapel

Santa Chiara

Church of Gesu Nuovo

Naples International Airport

National Archaeological Museum

Sant'Elmo Castle

National Museum of Capodimonte

Catacombe di San Gennaro

Aragonese Castle

Guevara Tower

Cartaromana Beach

Diocesan Museum

Ischia Airport

Ischia Port

Maronti Beach

Museo Archeologico di Pithecusae

Bay of Saint Montano

Giardini la Mortella

Poseidon Thermal Gardens

Citara Beach

Villa La Mortella

Cava dell'Isola Beach

Soccorso Church

Palazzo Avino

Ravello

This is the most beautiful hotel in the world.
It is also the best because of the quality of the people who work there
Antonio Ferrara is the masterful heart and soul of the operation
Visiting crowded, mass tourism Positano made us appreciate the beauty and tranquillity of Ravello all the more

superb palazzo avino

We've had many wonderful visits to the Palazzo Avino over the years and this was no exception. What keeps us coming back? The fabulous setting & spectacular views, striking architecture & decor, superb food - all these would be enough. But, the special factor which sets the Palazzo Avino apart; the people, who give the hotel its character. From the perma smiling housekeeping ladies, the beaming greeting at breakfast from Vittorio, knowledgeable and humorous sommelier Luigi and of course, the Captain of the Ship, Antonio (who we've known for 24 years!). Guests at the PA aren't just guests, we are made to feel like friends and we value that. Looking forward to the next time.

Jewel of Ravello

Absolutely wonderful hotel!  Rooms were fantastic and staff could not have been more attentive, helpful and friendly.  Views are beyond belief.  Loved everything about it.  Highly recommend!!  Fantastic location.  Food was some of the best we had in all of Italy.  

Wonderful Hotel in Beautiful Ravello


I am writing to express my deep disappointment and frustration regarding my recent stay at your establishment, on the occasion of my wedding first night. While I had anticipated a luxurious and memorable experience, the reality was an unending series of disappointments and inconveniences that left me utterly disheartened.
From the very beginning, my experience was marred by a complete lack of professionalism and respect for guest privacy. The incident involving room service walking in on an intimate moment was not only embarrassing but also a shocking breach of privacy and decency. It was a distressing start to what should have been a special occasion.
The issues only continued to pile up as my stay progressed. Waiting 30 minutes for a simple towel, pool tiles falling out and posing a danger to guests, and the state of the Turkish spa with piles of dirt at the bottom of the tub all contribute to an overall picture of negligence and disregard for guest safety and comfort.
The lack of attention to detail was further exemplified by the presence of piles of dirt in the spa, the neglect of cleaning ashtrays, atrocious internet connectivity, and the apparent absence of communication between the hotel and its collaborators like Valentino reps. These oversights not only tarnished the image of the hotel but also demonstrated a lack of commitment to excellence.
Furthermore, the accommodations provided during my stay were far from the standard one would expect from a luxury hotel. The pillows were of an unacceptable quality, akin to those found in a hostel rather than a purportedly upscale establishment. The "bait and switch" tactic used to change rooms was not only deceptive but also disrupted the experience of a second wedding and further eroded trust in the hotel's promises.
The issues with service were also impossible to ignore. From the inability to bring menus to the table at the Michelin restaurant to the complete neglect and inattentiveness shown during dinner, the level of service was far from satisfactory. It is inconceivable that a hotel with apparently ample staff would exhibit such disregard for its guests.
The discrepancies between the images of rooms on your website and the reality of the accommodations provided were stark and disappointing. The low voltage electricity that prevented proper charging, the malfunctioning "Do Not Disturb" signs, and the lack of guidance on how to use basic amenities within the room only further exacerbated the numerous challenges faced during my stay.
The overall acoustics within the hotel were far from ideal, with noise from both hotel staff and other guests disturbing the peace and tranquility one would expect in a luxury setting. It was evident that little consideration was given to creating a serene environment for guests to relax and enjoy their stay.
In conclusion, my experience was nothing short of a series of letdowns and frustrations that left me questioning the quality of service and commitment to excellence at your establishment, which includes Mariella. The numerous issues I encountered, combined with the lack of genuine care and attention, paint a dire picture of an establishment that has lost sight of its role in delivering an exceptional guest experience.
I implore you to take my feedback seriously and address the myriad issues that plague your hotel. The discrepancies between your marketing claims and the actual experience provided to guests are disheartening and damaging to your reputation. I believe that with sincere effort and significant improvements, you can salvage your reputation and once again become a destination that guests can trust and enjoy.

Lastly, Mariella will probably be personally responding to this with justifications and excuses versus trying to rectify the situation. You will see her response which only confirm the lack of customer service

DO NOT GO HERE! Waste of money, and worst experience

This really is the best in Ravello and the Amalfi coast for us. Even versus the more expensive Belmond. It is a truly beautiful property with a real wow (/insta!) factor given the views and strong design element. Fabulous food and service, including even some healthy options which is almost impossible in most of Italy. They even have their own beach club. It is worth the extra money over the alternatives which tend to be that very tired old school vibe. 

Insta-wow Amalfi oasis!

We had an amazing stay here. The service was exceptional and the room was perfect. The Infinito suite has a rooftop balcony were we had breakfast delivered each morning. It also has a heated hot tub and a sitting area that is enclosed if it gets too windy.  We will definitely be staying here again. Also, the hotel made it very easy to schedule any kind of car service we needed. The hotel is within walking distance to shops in Ravello and other sites.

Oct trip

We had our wedding in the beach club here in August and were beyond happy with the service.... 
This hotel is a little bit magical. I would wholeheartedly recommend anyone to have their wedding reception here. It is now months later and I still look back think - was it really my wedding !!! Place of dreams ✨️

Dream come true

We just returned from a stay at this beautiful hotel in Ravello.  We were celebrating our 30 th wedding anniversary .   This trip was postponed 2x because of Covid and so worth the wait!  The view from our room and everywhere else was incredible.  Restaurants were outstanding with the best servers.  The concierges Antonio and Antonio Jr. were the best!  Nothing was too much!  Great location away from the business of Amalfi and Positano but you could still get to these locations easily for dinner.  Easy walk into the Square in Ravello for dinner , gelato and to see the beautiful gardens . Try to
Take the time to take the shuttle down to their beach club .  Located right on the ocean , we relaxed at the pool and had fun jumping into the sea!  Definitely would return to this gem of a place some day!  A piece of paradise !

Amazing Anniversary Trip!!

As soon as you enter in this wonderful place you understand that it is a such special place. Luxury and elegance are the protagonists. The staff is very friendly and professional. We stayed here at the end of summer for a long weekend. We enjoyed a lot the view, we visited the spa and we tried the restaurants as well. We liked the breakfast, a lot of choices and good quality. I would like to back soon and I definitely suggest to go and enjoy the tranquility and the atmosphere

Such a wonderful place

We had a terrific 5 days at the Avino. I had stayed here several times about 15 years ago (when it was the Palazzo Sasso). The hotel still looks the same and it retains its attention to detail and charm. The service, the food, and the ambiance are all exceptional. The only slight downside is that I wish the hotel would remodel the bathrooms - getting into that standing tub can be tough! - but otherwise the bed, furnishings, and the beautiful view are all second to none. Oh, and check out the beach club! We spent two great days eating, relaxing, and jumping into the sea.

Palazzo Avino

Main amenities of the guest house

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment