Name: Fabu Hotel Bandung
Address: Jl. Kebon Jati No. 32, Bandung, Bandung, Bandung, 40181, Indonesia
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Garden

General

Non-smoking rooms

Soundproof rooms

Room service

Family room

Cable TV

Hairdryer

Locker

Flat-screen TV

Shower

Slippers

Toiletries

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Breakfast in the room

Cafe

Restaurant

Restaurant (buffet style)

Meals

Free Wi-Fi

Internet

Airport transportation - pickup

Transfer

English

Languages Spoken

Parking

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Husein Sastranegara Airport

Fabu Hotel Bandung

Bandung

I was there with my family, when I want to go back to my city by train. I choose this hotel due to the location that close enough to the train station and clean. The price is also fair enough and the staff is friendly.

clean and comfort

This hotel is nice, clean and staffs are friendly.
Huge room,  Location is strategic at central of Bandung, near to commercial and business district such as Pasar Baru , Paskal and Train Station.
Recommended hotel for leisure or business stays purpose and the price is make sense.

Thank you and keep up the good services.

Suitable for Leisure and Business

I enjoyed my stay at Fabu Hotel Kebonjati Bandung, everything was great, staff was responsive, and I love the location and space given. However, no coffee and tea available at the room despite they provided water kettle, plus the hot shower wasn't always available (only running it for short time), other than that, everything was fine.

Pleasant stay experience

Nice Hotel in Center of the City. 
Best experience in checin process
The amenities was good
The breakfast need improvement 
The response of the restaurant staff need improvement
Easy access to food center, amusement, etc.

Nice Hotel in Center of the City

Booked 2 rooms here for a night but the other room had no TV. There was connecting door in between 2 of our rooms. Rooms were clean and comfortable but the toilet didn’t work well. Security guar was helpful as he helped guest parking the cars just like valet service. Location was perfect because it was surrounded by convenience stores and eating places (restaurants and street food) 

Comfortable room but could improve the facilities 

I stayed at Fabu Hotel for one night and it was a pleasant stay. The staff was friendly and helpful. The room was spacious and the location was also at the heart of the city (near train station, Pasar Baru, Alun Alun and the Grand Mosque. The price was fair. The only feedback was the room was a bit humid when we first enter however it can be solved by letting the sunlight in. I would give an overall of 5/5 if the breakfast was also great. Since we leave early, at 3 in the morning, we did not get the chance to try the food so we gave an overall 4/5.

Good Staying Experience

Staff were very helpful. Extremely close to Bandung Station although you have to walk around to use the front entrance if you are travelling long distance. Rooms are very spacious if you have lots of luggage and the bed was comfortable. Alfamart close by also for refreshments or necessities. Walking distance to Pasar Baru & other shopping place. Worth staying here for the amount you paid for.

Great hotel!

I stayed at Fabu Hotel for 1 night on early of november. I encountered multiple inconvenience issues during my stay. I have addressed my issues to Hotel Management directly, however I feel that it is still important to share my feedbacks in Trip Advisor, to emphasize to Hotel Management how important the issues that need their immediate resolutive action for better service in the future.

Here are the details:

1. I arrived ‪at 2.40 PM‬ to do check in and my room was not ready. I need to wait for 20 minutes till my room ready. Whilst the hotel’s policy for check in time is 2 PM. However, I still can understand this, since the hotel is on busy situation during the weekend.

2. I requested 1 bed but got 2 beds. That’s fine for me and I specifically mentioned in my reservation that if I got 2 beds, I need the beds to be combined. I also addressed this to Front Desk. However, the bed is not combined yet once I entered the room, I then was informed that Housekeeping will help me to combine the beds. So the beds are combined whilst I was in the room, which was kind of frustrating especially when I waited for my room to be ready already. Whilst seeing the housekeeping attendant made up the bed, I accidentally saw big spot on the bed which is according to my oppinion, it shouldn’t be set up for the guest, it needs to be cleaned up. I also found spot on the bed sheet.

3. The most dissatisfaction part is the availability of towels. I didn’t get my towels which I was informed by the staff that hotel has limited towels and having issue with laundry vendor caused of the delay of towels delivery to the hotel and the staff informed me that towels were only available ‪at 6 PM‬ which is unacceptable! The towels and bathmat were not set up in the room. I only got my 1 towel by insisting to the staff to have towel since I really need to take shower. I asked front desk associate, does towels issue happen quite often, she said yes and the front desk need to deal with guest with this kind of silly issue. If this story true, I feel sorry to the front desk staff, because it wasn’t their fault. Beside it is very unsafety with the bathroom floor, if they didn’t set up the bathmat in the room, once guest finish taking shower, it was very slippery.

4. When I entered the bathroom, I found the bathroom floor on the corner is wet. I asked the housekeeping staff to check whether there was leaking, he then checked that it was fine unless the housekeeping staff before didn’t clean the area properly. I also found the shower area was smelly (smells like urine), the housekeeping staff then helped me to spray with air refresher. I also found moldy on the edges of shower area.

5. I tried to finish my paper work then I decided to go down to the restaurant ‪at around 4 PM‬. I found the restaurant was empty, till I went to Front Desk and asked whether the restaurant open or not, front desk then made a call, then the waiter came out from back office. I then sat down and I was offered a menu, then the waiter is gone again. Wait for several minutes for the waiter to go back to the restaurant till I can placed my order. There were 3 or 4 staff at restaurant but they were busy at back office and were preparing for their BBQ event on that evening, but still at least 1 person need to stand by to take care the customer.

6. I ordered 1 prost beer since I saw it on the bar table.!Here is the funny story, the waiter served me a hot beer, with a glass of ice cube and straw! I then complained to the waiter this is the wrong way to serve a beer. The waiter apologized to me and excuse himself that the beer just arrived, hence the beer is still hot. He then took out my beer and informed that he will put it in freezer first then will bring it back to me. I was speechless on that time.

7. I saw the menu and there was no french fries on the menu, I then asked the waiter should it available and he said yes then I ordered it. Later on, it came and it served with sausages. I then asked the waiter that I only ordered French fries not sausages. He said that it is included already, I said ok. Then later on when I paid, I saw the bill with names: Sausages and Fries. I spoke again to the waiter this is improper way to sell item to the customer, he then said – you just can’t only ordered a French fries.  What an answer.

8. I then paid my bill, willing to pay by debit card since I saw EDC Machine there. Waiter informed me that they only accept cash. I then asked him, Why do you have EDC Machine if you only accept cash? He said that there was a problem with system so they can only accept cash. I then saw the bill and asked him – why the beer is hand written not put in system not like the French fries one, he said that the beer is not available in system yet. I just can’t accept the story. I have raised up this to the management and has been informed that they will investigate further and hopefully the management will update me the result of what is the real story.

After all the inconveniences happened, I went to Front Desk and was ready to blow up. I was handled by Vira; her hospitality, smile and calm reaction, able to calm me down. So I then just asked the manager email address in order to share my complaints in details and make it formal complaints.

My email then responded by Pak Affan - Manager on Duty in charge who then offered me to join complimentary BBQ dinner which I refused since I had bad experience on their restaurant already and  I don’t need any compensation, but I only need proper follow up and clarification. However Pak Affan showed good gesture to approach me in regards of my complaints. Even though I told him that I prefer my complaints are responded by senior management due to multiple issues that I faced and matter of fact that only senior management that can make a corrective decision to prevent my experience happen again in the future, example towel problem. And seems he delivered the message to his Hotel Manager, which then Hotel Manager responded my email.

I also highlighted to the Hotel Manager, that my intention in writing the complaints is NOT to get or have any compensation or complimentary things but pure as customer who really upset and expect proper explanation and follow up from the hotel management. And I believe that the feedbacks are good as reflector for hotel’s services that can be used for hotel future improvements. So the other guest in the future will not experience the same problem like I had.

I really hope that they listen to my feedbacks and really take action to resolve those errors. As I see the hotel is really promising and located in very strategic location which is a very good option to the guest who travels to Bandung.



FABU Hotel, unfortunately NOT FABULOUS service yet

The hotel is very nice, right behind the train station and close to many services, shopping centers, shops, and transportation. The allocated room was for smokers, but there was no smell. Large and comfortable bed, and there is also a small sofa. There is no mini-fridge, but if I don't know I intend to buy anything fresh local is not needed. Present the boiler with you and coffee, and two bottles of water, which if not consumed the first day are added to the second. Nice bathroom, a little too dark.

It's a great hotel, but it can improve.

On our journey from Jakarta to Yogyakarta, we had a two-day stopover in Bandung. The hotel is located right in the centre, depending on the traffic situation, you can get to the train station in 5 to 15 minutes by taxi. The famous Braga Street is a few minutes' walk away. The staff is very friendly and speaks fluent to good English. The rooms are clean, we had one in the sixth floor overlooking the city. The breakfast was unfortunately ineditable, there was a toaster and a little jam and rancid butter, as well as landscaped rice and vegetables, however, and it was also not replenished. Unfortunately, the burger at the restaurant didn't get any better, the Lesthetic beefsoup instantly and the bed was also not any better. If you only needed a toaster and a little jam and rancid butter, you can't wait for more ice cream, though.

Fabu Hotel Bandung

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Policies

Check-in terms and conditions

Paid on the spot

Payment