Name: United-21 Citymark - Gurgaon
Address: Gurgaon Main Bus Terminal, Gurugram, Gurugram, Gurugram, 122001, India
Rating: 8

Elevator/lift

General

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Free parking

Parking

Conference Hall

Business

Fitness facilities

Sports

Steam room

Sauna

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Indira Gandhi International Airport

Garden of Five Senses

Siri Fort Auditorium

M Block Market

Lodhi Garden

ISKCON Temple

Parliament of India

Kalkaji Mandir

Lotus Temple

Gurudwara Bangla Sahib

Nizamuddin Dargah

India Gate

Jantar Mantar

National Gallery of Modern Art

Delhi Zoo

Jama Masjid

Chandni Chowk

Red Fort

United-21 Citymark - Gurgaon

Gurugram

Thanks Team of hotel United Citymark, one of my client is stayed with you and i have receive so many best compliments from their side. very clean & spacious rooms you have, thanks for the services. Looking forward to a long-term healthy association with you. It would be great if you can offer us corporate discounts

Excellent Hospitality Services.

Worst hotel. Don't go for it. Rooms are good. Waiters and staff is the worst. Except one guy Manish, everyone in the hotel is a complete waste ! Especially the restaurant staff is completely insane !
For food, they have one policy, "if you want to stay, then eat our food only" and their food tastes very bad. Breakfast was bad. A roadside tea stall makes better tea. 
On asking plates and spoon in room, they have a condition - order something from us, spend money for us. Wow. On being told that we didn't like their food, the receptionist girl tell us - order just a coke. And we will give you plates and spoon. Wow, they give plates and spoon for coke but not for the customers. All they want is money. When it comes to hospitality, I recommend everyone to say a big no to this hotel. You can't force someone to spend money. Really poor staff.

Worst hotel in Gurgaon when it comes to hospitality

The wrost ever experience in hotel... No staff members were supportive... They also charged extra amount from us... No sense of talking and no sense of hospitality.. receptionist desk members have no sense of behaving... All weter seem himself as boss of hotel... It's just a dhaaba not a hotel...  Minus rating.. never recommended to anyone...

Wrost hotel ever visited

Worst hotel ever parthic food ,poor servis no cleaness...no tes pack no sapun no smoking ara old watar .. waste of money ..much need hotel renuvation much need every part he us using clinic plus shampoo no body loction no sprey towel no body lotion no com

Stay

In stark contrast to the outside I find when I get out of the plane and the comfort of the hotel. Not to mention the spacious room at will and clean. friendly reception taken care of passports, luggage.. discovery of my first Indian breakfast. (it will always be the same throughout the stay!!! to a near variant). but finally we have water at will.!!!

first contacts with India

Very large room, bathroom with shower, clean, but the hotel has been around for years, friendly and helpful staff, delicious breakfast and dinner buffet, wifi costs Rs 100 per device (24h)

Well, I'm not.

This was the first hotel we stayed at on our extended group tour of India. I do not know where/when some of the posted photos on the TripAdvisor site for this hotel were taken, but I certainly did not see anything near the sparkling clean room pictures that were posted!
We arrived at our hotel around 5a.m, and the place was very quiet except for our tour group. The staff was friendly during our visit, the lobby area wall furnishings and common areas were dusty. Some of the room corridors had severely peeling wall paper, blotches of paint/color on the wall paper, dirty/dingy carpets and some door jams had serious spots were it seemed someone had taken crow bars to access room entry. Inside the room itself, positive was the bed were comfy, in-room safes, hair dryers, refrigerator (unknown if it worked due to condition), lamps, remote TV which many channels non-local channels were preview only and after a few minutes popped-up black screens. Two bottles of complimentary water, tea, water cooker, work desk, and table & chair. The room showed way too many signs of poor workmanship, from wall markings, floor/tile measurements, rusted out shower heads, molded and cracking caulking, water leaking on bathroom floor from the toilet or shower/bath that had side tiles missing and rusted out! The A/C was ok. As far as room security, the doors did have peep holes and double locks, but the chain lock was broken off. There is a closet with hangers and a small room safe inside.  The Wi-Fi is pay only and was around 200rp/day. Some floor common areas had a pool table or table tennis. 
Breakfast was served daily from 7.30-10am and consisted of sliced breads, a few pastries, pea/mushroom mix, sausage mix, boiled eggs, steamed tomatoes, basic omelets, juices, sliced fruit, potato wedges, corn flakes, flat bread, and a variety of Indian dishes. I did see a creepy crawler next to some of the Indian sauces. They have tried to make the restaurant a highlight of the hotel, but looking closely one can see the furnishings were much worn. The restaurant staff was friendly, but they played the local music video station on the TV way too loud during the dining hours. 
Dinner was a nice surprise as the buffet food was good. Both western and Indian dishes were seasoned well and tasty.
The hotel and lobby area is very simple. The reception staff was friendly and responded very fast to one inquiry we had. The rear of the hotel has a green space and shrine. The rear hotel exterior was rather shoddy, while the front was better but still dirty/dusty from the street dust. The hotel is rated good for location as there is a bustling street market for fruits, clothing and accessories, shoes, backpacks, liquor store and more early mornings until late in the evenings.
There was a banquet room on the top floor, an open air area with tables. The Spa and Salon area, which was locked and chained off and stated under renovation, though the staff stated the spa opened later in the morning. Some of the of the room floor common areas were pool tables or table tennis. 
I would certainly not rate this hotel above a two-star property, and that’s really pushing this limit!

I certainly would not rate this hotel higher than 2 stars

On a tour we stayed at this hotel. It is located outside of Delhi in Gurgaon, right next to a market. The breakfast buffet is small and has only a very limited selection of drinks. The breakfast buffet offers something for every taste. Our room and the hotel in general has fallen into disrepair. See also the pictures. In our room lived several crab animals.

Thankfully, just one night.

Arriving late at night at this hotel, we expected a pictorial environment following Tripadvisor's reviews; however, the bad surprises were many: a room key that doesn't work and hasn't changed, a single dirty bathroom sheet in the bathroom, dirty too, minimalist breakfast.

A bad surprise

We were assigned this hotel to complete our Rajastan tour as an alternative to the Hilton Garden Inn Hotel in Delhi. This alleged four-star hotel in Gurgaon, a city about 30 kilometers outside Delhi, quickly emerged as the worst hotel we'd ever stayed in. On the way to our room, we were surprised by the hollow and dirty carpets on the hallways, this first impression then continued in our room. In short, I had strong reservations about entering the room, fortunately we were allowed to move to another, and at first glance cleaner room.

United-21 Citymark - Gurgaon

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