Hotel Xcaret Mexico

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

Guests are kindly requested to inform the hotel in advance of the flight number they are arriving on. Guests should provide their contact number when booking.

In case of arrival after 12:00 AM, guests should inform the hotel in advance. Contact details can be found on the booking confirmation.

Know Before You Go

• Bed type when booking is not guaranteed. This property offers transfers from the airport. Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed to stay in the room without adults.

In accordance with the announcement from Parque Jaguar regarding the adjustment of the fee for access to the archaeological zone of Tulum, from Wednesday, January 1, 2025, all guests of Hoteles Xcaret will be charged an additional fee of 26.00 USD per person. This new regulation will apply to both previously confirmed and new reservations.