Name: Hotel Villa Margarita
Address: Avenida Reforma Flores Peten 17001 Flores,Avenida Reforma Flores Peten, Flores, Flores, Flores, 17001, Guatemala
Rating: 8

Air conditioning

24-hour reception

Smoke-free property

Ticket assistance

Garden

General

Non-smoking rooms

Room service

Cable TV

Shower/Bathtub

Shower

Linens

Rooms

Laundry

Concierge services

Luggage storage

Wake-up service

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

No parking

Parking

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Santa Elena Airport

Hotel Villa Margarita

Flores

Hotel located in Flores near where all tours to Tikal, Yaxchá, etc. start; it is a comfortable, clean and very good price hotel. The treatment of the staff was very friendly. We relaxed super well. And near the hotel, there are places to eat and buy provisions.

Comfortable, clean and economical.

It's economical, with clean air conditioning, cozy. Ideal for a quick stop for Tikal. 3 minutes from sunset and 5 minutes from sunrise and 15 minutes from the mall; but on the island there's everything and from this hotel there's a mini market 1 square mile away.

Holidays by Guatemala

My 3rd hotel in Flores, and the best for quiet and price. Room was fine with suicide shower. Easy to get to most places in Flores. No English, not helpful in getting a Tuk-tuk to airport, but found one at 6am.

Good price and location

Rooms not like the Picture's, balcony yes but no furniture to sit on. Just one person who is speaking English and he is really unfriendly.... garden is not a garden and again no furnitures so it's difficult to sit together with friends... I think it should not be called a Hotel or Villa, it is a small Hostal for short stay but not for relaxing and having good time together.... air conditioning was not working and the ventilation was broken as well. We just wanted to have a nice time after long travelling but after that experience we go back to an Hostel or Camping because there you know what you get and it's cheaper and more comfortable as well!!!

Not a Hotel or Villa !!!

Where to start: we reserved 2 rooms for 5 nights but nothing was like it was supposed to be/described on booking.com: no garden, no sitting area in the rooms (not even one chair) and the A/C didn't work (in one room not even the fan) so we asked if it would be possible to check-out earlier since we wanted to move on anyways.
The owner then called one guy to help him to translate and this guy as over the top: first he appeared/approached really angry straight from the beginning telling us that we reserved for 5 night so we pay for the whole stay - not even trying to hear us out. When I stood up he came really close/kind of pushing me and yelling at me "Don't give me this bullsh** you motherf*****!! This is my country!!" (what a racist thing to say in a touristic town/in a hotel where you clearly have to deal with foreigners on a daily basis) and the owner had a hard time holding him back since he tried to attack me physically...!!!!
Thank god there where 3 people (all wearing the same vest with a badge saying "Ministerio de Tourismo") standing at the reception witnessing the whole situation which was our luck. Who knows how the situation would have turned out without these officials. They all raised their eyebrows and shaking their heads which made the owner quiet uncomfortable since he tried to get the proof from them that he could charge us all 5 nights which they denied. He angrily told us then "you pay 3 nights and leave today!" which we highly appreciated and thankfully accepted. A few minutes later while we were packing our bags the guys from the "Ministerio de Tourismo" came to our room asking what happened and looked really concerned. We explained the whole situation and left the hotel.
While walking down the street to the port the guy who attacked me before followed us yelling "Putas!" and many other Spanish bad words/phrases making us feel really uncomfortable so we were looking for protection going into the next café to feel safe.
All in all I have to say this was the worst experience I ever made being on a journey and I've never been treated so bad as a customer - nowhere in this world!!!
Never ever again and I would suggest nobody to stay at this place at all since it's not even cheap!

Owner arrogant/unfriendly - one guy even tried to attac me physically - nothing like described.

The staff at this place are great and go out of their way to ensure your needs are met. The are incredibly friendly and helpful.
This hotel is OK for a short stay. It is clean and central. However, beds and pillows are a little lumpy, mattresses need replacing. The shower, with the electric water heater attached directly to the shower head, gave me an electric shock and then didn’t work.
We were staying during a week of festivals and the street noise was loud, but this would have been the same anywhere on Flores.

The staff are friendly and helpful

Easy hotel, good location. Flores is small and manageable. Everything is easily reached on foot. Rooms were clean. Good price for a stopover. Little storage space. Rooms have been cleaned. There is no breakfast, but there are plenty of options nearby.

Simple and affordable hotel

I do not recommend that you park near the Hotel, since cars are often parked, and especially if you park badly and surely it is the employees of the establishment who do so, an act of vandalism that they committed, which is punishable by law, which was parked badly and not by law, in which case they would have called the traffic police.

Rellan the chariots.

I stay for several days, the owner's attention as an employee is excellent very attentive and fine, basically it's a family atmosphere; the clean and tidy rooms have what we need to be comfortable (ac, tv, wifi, private bathroom, etc.).

This is excellent!

It was a pleasant stay, the staff was very friendly and collaborative, the price very convenient, I would recommend investing in bathrooms as you see something old and in insecticides.

Hotel Villa Margarita

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Location

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