El Roble Hotel

A partir del 1.° de abril de 2021, entra en vigor el VISITAX para turistas extranjeros. El pago por un importe de 224 MXN (o 10 USD por persona) puede realizarse a través del portal web http://visitax.gob.mx/. Los turistas extranjeros pueden pagar antes o durante su estancia en Quintana Roo. Deberá presentarse un justificante de pago en el aeropuerto, antes de la salida.

Please inform El Roble Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. It is possible to extend your stay at this property at no extra cost for Coronavirus (COVID-19) quarantine purposes, with a maximum limit of 10 extra days. To guarantee your reservation, hotel staff will contact you for confirmation. It is important to clearly indicate the telephone number for contact and indicate that the check-in time is 14:00 hrs. at 3:00 p.m., Quintana Roo timezone. In case you need to make the entry on a different schedule, it will be essential to contact the hotel through the Booking platform. In case of not communicating, the hotel reserves the right to cancel the room.