Name: Red Roof Inn Florence, SC
Address: 1811 West Lucas Street, Florence, Florence, Florence, 29501, United States of America
Rating: 6

Computer

24-hour reception

Smoking areas

Television in lobby

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Coffee/tea for guests

Vending machine

Meals

Free Wi-Fi

Internet

Parking

Seasonal outdoor swimming pool

Pool and beach

Business center

Business

Pets allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Florence Airport

Red Roof Inn Florence, SC

Florence

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I have visited this location on 2 separate occasions, once on April 1st and the other back in December, and both times I was helped by Fallon at the front desk. My company books these rooms for myself & other drivers through hotels.com. Both times there were issues with the reservations & Fallon went above & beyond to help me get it sorted out. Had she not known what to do & who to call, I would of been lost! Hotels.com gave us so much trouble getting the booking straight that it was ridiculous! All of this took place at 2:30am, a time I really wouldn't of wanted to call my boss & Fallon guided me on what to say & do with perfection. All hotels need knowledgeable employees like Fallon working for them. I could really tell she enjoys her job because she knows it well & was willing to help when she could of told me to figure it out myself. My own coworkers who made the reservation would not of helped me as much as she did! Besides the excellent customer service, this hotel is nice. They redid alot of the flooring since the last time I was here & the beds are soft, so I get a good rest while I'm there.

Fallon saved the day!

It was ok being it was a last minute booking to get off the roads from traveling. Just the bed frames needed to be adjusted due to they stuck out further than the mattress.

I was horrible, I ask to be very close to the Florence Civil Center walking distance.. I wanted to enjoy my self and couldn’t because of the distance I had to travel. I don’t do getto hotels and that’s were we stayed at. I felt ashamed when I got to the hotel. But overall we got a discount.

Very unhappy customer

My family & I had had a great stay at this Red Roof. Fallon at the front desk was so accommodating & nice. She put us on the first floor & put all our rooms together! Every request I had, she fulfilled. Best service I've ever gotten at a hotel. Highly recommend & would return a thousand times!

Fallon at the front desk is awesome!

I stayed here one night to attend the Race in Darlington, The Management, Fallon and Chris C. were Great! The room I stayed in was great and I plan on staying here again next year for the races, Fallon helped me secure a reservation at this hotel for next year, thanks for a great experience. 

Great Experience

This place is cheap for a reason. The pictures you see on Expedia aren’t even close to what you will get. We checked in, took pictures of how disgusting the CITY INN not a Red Roof Inn like I booked. They said they were renovated which is far from the truth. THIS IS A HOTEL THAT RENTS BY THE WEEK TO PEOPLE. So if you like smoking outside of your door or nails in the parking lot or a dinosaur lamp -yes a kids dinosaur lamp was the only lamp in the room. Then I say go for it - they wouldn’t refund our money even though they fraudulently booked us as being in a Red Roof Inn. I read reviews and read between the lines but this hotel has nothing positive about it. Pitch a tent in a parking lot - you will be better off!

We booked online with Expedia thinking we were gonna stay at the Red Roof Inn and when we got there the man at the desk stays all of our rooms are book but we have you in our sister location in back, can you drive around back I will meet you back there to show you where to go.Oh okay, this seems odd.. Now we are at a dumpy location in back that the location is spray painted City Inn on the building.. So go in that office and they have us a room all ready to go. Still unsure we  go check it out. It def had some areas the cleaning lady missed on the tub where the shower curtain covered up and the bottom of the toilet area was nasty.But it was late and we still needed to eat dinner and it was just for 1 night..Didn’t sleep good. We didn’t sleep good everytime we got up to pee we look out at our car to make sure it had not been broken into! It wasn’t thank goodness!!  Breakfast was included but wasn’t much to be desired.. We wouldn’t stay here again..Specially getting ‘catfished’ to the back.

We booked Red Roof inn but upon arrival she notified us that they were full & were actually booking for “the building behind them that just opened.” Told us to drive around back to the blue doors with flashing lights.  The office looked like a tattoo parlor. We checked in very confused.  Went to the room to find dusty, bugs on the floor, poor condition room & pulled the covers back to be surprised by dead crickets or grasshoppers I. The sheets along with dried blood.  We went & told them “the room must not have been used in a long time” & they said “yeah we just opened 2 days ago it’s not been open for 4 years.” They sent house keeping down to remake the bed an hour later we were in & went to give baths to find the water was orange. We left right then with no refund.

Very friendly, helpful and courteous front desk person, Property exterior and common areas in good condition. Everything in room in good working order.  I like that the inn has a pretty extensive list of things available that we often forget.  Lots of walkable dining and shopping options. Comfy beds, clean rooms.

I made a reservation through a third party booking...big mistake...book directly through the hotel & save yourself the headache! I called several times and kept being told no one could help me, but then I came in & Fallon was working & she went above and beyond to help. She looked up numbers, submitted a ticket for me, & did everything she possibly could to try to get a hold of the third party booking agency. We still couldn't get anyone on the phone, but I'm hoping they will respond to the ticket. I just wanted to leave a review to let others know, if you have a problem, ask Fallon. If she can, she will help you. Every hotel needs people like her working for them. You can tell she likes her job & cares about people.

Red Roof Inn Florence, SC

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment