Name: Salomons Estate
Address: Broomhill Road Southborough,Broomhill Road, Royal Tunbridge Wells, Royal Tunbridge Wells, Royal Tunbridge Wells, TN3 0TG, United Kingdom
Rating: 7

24-hour reception

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Room service

Cable TV

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Safe-deposit box

Wake-up service

Telephone

Services and amenities

Bottled water

Kettle

Meals

Internet access

Internet

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Rochester Airport

London Gatwick Airport

London City Airport

Tower Bridge

The Shard

Tower of London

London Eye

Big Ben

Buckingham Palace

National Gallery

Victoria and Albert Museum

The British Museum

Hyde Park

Madame Tussauds

Airport Brighton

Loftus Road Stadium

London Southend Airport

Salomons Estate

Royal Tunbridge Wells

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Beautiful views and scenery but very basic rooms. Also, I accidentally left a pair of Apple air pods in the room, and requested the facility send them to me in Canada. Apparently someone put it in the mail, but they never got a tracking record, or receipt that shows when and where it went. A las, the airpords never turned up in Canada. Very frustrating to lose something expensive like that. No reimbursement, no help from the company. Won't stay here again.

Unimpressed

24th May 2024 

We had the best day for our wedding at Salomons and couldn’t recommend it more to anyone looking for a wedding venue! 
 
Our wedding coordinator, Willow, and her team were incredible on the lead up to our big day & the day itself. Our day was stress free and seamless. 

The rooms were decorated beautifully, everything we asked for was there, Willow  kept me in the loop, guided us through the day & was  always on hand if we needed anything - we really could not have been happier. 

Food was exactly as we had at our tasting session, chefs cooked for 50 guests and plates were left clean! 

We had lots of decorations and extras, which Willow took on with no problems & assured me that nothing was too much. This includes accommodating our outside suppliers, some of them being a little last minute! 

Our cottage was lovely & clean, enough room for all the groomsmen’s morning of the wedding. Breakfast next day was appreciated and loved by all the next day. 

All our guests loved the day and said wonderful the venue & all the staff were! 

Thank you again! 
Mr & Mrs Mcintosh x

Wedding 2024

The front-of-house staff are very friendly, and the food is very good, but....they stop serving supper at 7.15! When I asked why, they said it was because the kitchen staff have to leave by 8.
My TV was stuck to the wall in a place where there was absolutely nowhere you could sit and watch it. I mentioned this to colleagues, and some said I was lucky as their TVs had no signal. I did tell reception - twice - and each time was told that a manager would contact me. They never did - so am not impressed.

Okay two night - but with v early supper, dud tv and unresponsive management.

My partner and I booked for a 1 night stay. Upon arrival very nice receptionist, good information, we were told that breakfast was cooked and continental, no mention of extra fees.

The room was very clean, everything we expect, 2 minor maintenance issues.

The bed, was the worst mattress I have ever “slept” on, I work up every 2 hrs, by the morning both hips, knee, lower back all hurt. Partners back was also bad and he had not slept well either. You could feel the padding was gone and a lot of springs and the pillows, even with 2 went flatter than pancakes.

At breakfast we had to find the person on duty and were directed to the breakfast area, it was just continental, no cooked. We did query this and was told that if there are no weddings on, cooked isn’t a option and is extra. The same receptionist from the night before denied she has said cooked was included, we both remember it was it was shown the paperwork that was signed.

We did get a cooked breakfast after this discussion and what was there was very good quality and tasty.  

At checkout we were asked about the sleep and we gave our feedback, we did receive a discount. We were told that some rooms had new mattresses, the hotel was not full; so, why give guests a room with a horrible mattress? If you hadn’t have done, we’d have slept well, not been tired and there fore not fussed about the lack of cooked breakfast and your review would be higher. Bad business sense to put guests in poor quality rooms when you are empty, as such I will not recommend you.

Also our room was a walk up a steep road, the stairs where blocked off, which was hard going and frankly dangerous.

Avoid

Firstly, this is not my first time staying at this property, but it will be my last. Earlier this year, my stay was wonderful, but this time was a different story. I think it's important to let people know about my experience beforehand so they can make informed choices and not be disappointed.

The 3rd party there use said   implies that breakfast is included, but this is not the case. I stayed on 21/12/23 and was disappointed to find out that there was no complimentary breakfast as advertised.
There. No bar. Or restaurant. On the night  of  our stay. I told due to staffing issues  this was nice if communication with us.  But guess didn’t have a  contact details.   As book through 3rd  site  The accommodation stay is very equipped. but   not what the pictures shows us.   That I thought  strange. But just could  error of the website.  
As will have stayed at the property earlier in the year.  so we knew what the place was like. Enjoy it. But there’s a lot of changes    that we could probably get the other hotels and accommodation that are more value for money.  The  ground  are. Fantastic.  To walk round. As I see why this is a wedding hotel.  Overall there’s too many changes for what we remember. For  early time in the year for us to return but  It doesn’t stop any other guests experiencing it for themselves.

Disappointment from when we’ve stayed before

Needed a venue for a family reunion and Salomans couldn't have been more helpful. The events team were so obliging nothing I asked for was too much trouble. We were given the gold room to eat and the Leighton room to meet brilliant!
We were able to select our food and wine choices prior to the event which was perfect. I delivered the decorations etc the day before and was thrilled that it was laid out exactly as I requested. Erin from the events team was outstanding as were all staff. Nothing was too much trouble. Food was excellent (trust me I have real 'foodies ' in my family.
Well done Salomons!

Great setting, great food and best of all great staff

Second visit to the self-catering cottages this year. Honeysuckle Cottage was as lovely as before- I still couldn't reach the crockery in high cupboards but it wasn't too hot in a blistering heatwave. Fans were provided. My main issue was that the Bistro was closed. We hadn't been informed of this in advance which meant that we were a drive away from any food when we were hot and tired and had been looking forward to a calm meal at the estate. Our takeaway was OK and arrived on time but it  wasn't quite what we had planned.
Breakfast was available and typically chaotic- PLEASE do something about the atrocious coffee, which in any case runs out!The choice was good and the sausages and bacon very good.
I think the management need to decide whether they are interested in providing hotel-style accommodation or whether the conference and training courses are where all of their efforts should be.

Back for the second time this year.

I have been coming here for training purposes over the last 2 years. Each stay has got worse!
During my last (and thankfully my final) visit last weekend we were informed in the evening after a long day of training that they do not serve evening meals to staying guests anymore... unless you are part of a wedding or party!!! I had not been informed of this when I booked and had I been, I would have booked a hotel elsewhere. We were told we could get food delivered to the hotel and they would provide plates and cutlery.... absolutely bonkers!!! We sat in the beautiful stately lounge watching endless Deliveroo people walking through trying to find their customers. As we sat eating out of pizza boxes, wedding guests walked through to head outside. If I had paid thousands of pounds on a wedding I would not like to see lots of people eating random takeaways and the rubbish that was left. 
During my stays it really has felt like a conveyer belt for weddings, there was a wedding on each of the 3 days I was there and why not it's a beautiful building to get married in. However on these days the standards of the breakfasts and lunches provided for us would dramatically drop. On the Saturday the majority of us ended up having salad, as the main looked as if we were being served left over wedding food covered in tomato sauce ! The salad itself was old and tired looking, the white pasta was hard and browning... I did not feel well this weekend and felt it was due to the standard of food. The staff severing the food need training as one in particular on a regular basis, could not tell the difference between the meat and vegetarian options and served the wrong dishes! They also served my friend a 'vegan' meal for her dietary needs to later find out it contained egg and milk and as a result she was extremely ill afterwards. They also didn't know if the food was gluten free. The staff clearly have no knowledge or training of food allergies or dietary needs which I'm pretty sure you need to have to work in a hotel kitchen!  
The rooms are awful, the accommodation blocks which are hidden out of sight of the main beautiful reception building, are so dated, paper thin walls, doors and ceiling. As we had been coming here regularly we knew to request certain rooms on the top floor away from wedding/party guests which the lovely reception staff always accommodated. I wouldn't have my wedding here, the grounds and the main building are beautiful but I wouldn't trust the food and I wouldn't want my guests staying in those rooms. 
These building blocks need to be pulled down and rebuilt. They are over priced for literally bed and breakfast. The premier inn is a much better option in town than here!


Avoid, avoid, avoid!!!

We were here for afternoon with our god daughter and her friend who was visiting the UK for the first time. The tea itself was really lovely and worth having. What was less than good was the customer service from a member of staff on the reception desk - I think her name was Nancy. We arrived and there were a few people before us being attended to by a member of staff on the computer system. Seated at the same desk was another member of staff (Nancy) who appeared to take no notice whatsoever of the rest of the customers waiting to be seen. My partner went to her position at the desk and asked if she could help - she said no because she was already doing something and then said that she wasn't on duty and gave a sarcastic little fake laugh. It was this laugh that was infuriating. If she wasn't on duty she should not be sitting at the reception desk and if she couldn't do her job anywhere else she should at least have a "position closed" sign so customers know she is not working. As she was customer facing and had been asked a question she should at the very least have asked if it was something she could help with or apologised for the wait and explain that her colleague would be with us as soon as possible. It was at this point I went over and asked her name because I would be naming her in my review. I have to say that the rest of the staff were absolutely amazing and couldn't do enough.

Disappointing start

We searched for somewhere out of town and with free parking and this place was a real gem. We could only stay one night, unfortunately, as it would have been good to have had time to walk in the grounds which were full of mature trees and gardens. All the staff encountered were friendly and helpful. During Happy Hour we particularly enjoyed being able to sit outside under beach umbrellas and with fabulous views of the grounds. Dinner was enjoyable and breakfast quite good too. Only downside was getting wet walking back to our room after breakfast- uphill, outside and little shelter. The room itself was very adequate and came with a very spacious bathroom.  The history of the estate is interesting and adds to the experience of staying here. 

Salomons Estate

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