Name: The Inn at Brough
Address: Main Street, Kirkby Stephen, Kirkby Stephen, Kirkby Stephen, CA17 4AX, United Kingdom
Rating: 9

24-hour reception

Smoke-free property

Electric car charging

General

Non-smoking rooms

Fridge

Indoor Fireplace

Hairdryer

Shower

Rooms

Safe-deposit box

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Business center

Conference Hall

Business

Location

At the hotel

Room amenities

Brough Castle

Teesside International Airport

The Inn at Brough

Kirkby Stephen

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Very nice staff, a nice room room but awful evening meal. Not sure why as it was a Saturday night. We were offered  a substandard school dinners sort of burger and chips and a heated up shop-bought apple pie. The breakfast was better. The room was clean and warm but it was an odd experience- no one really seemed to be in charge

Not quite sure what was going on when stayed. We were told that The hotel was fully booked with wedding guests

The best thing about the hotel is the staff, who were lovely. However the hotel itself is tired and in need of a deep clean. The stair carpet wasn’t particular clean, although the landing on the first floor was fine. The wallpaper in the hallway was faded with a few damp patches showing. Our room (3) was quite spacious, the bed was comfy and sheets were clean. However there was black mould around the bath and the window wouldn’t stay open, plus the blind was staring to drop to bits. The black towels were very faded too.
We had dinner on the first evening, which wasn’t the best - clearly the food had been microwaved. Breakfast the following morning was terrible, the sausages were grey and lukewarm, bacon was cold as was everything else on the plate, we sent it back. Other guests were moaning too as we could clearly hear them. The only saving grace was the coffee was nice and there were packets of cereals available. 
I wouldn’t recommend this place at all, very overpriced for the lack of quality the breakfast and the overall cleanliness.

Very tired hotel in need of updating and better quality food.

Lovely hotel, plenty of room to park the coach in the car park.  Fabulous room, huge bed, huge bath.  Lovely bar, Guinness on tap!  Only issue was finding something to eat in the evening as the hotel doesn’t serve food & the pub was closed.  The local shop has a microwave though & is open until 9pm

Comfortable stay, huge bed, delightful staff.  Will definitely be back

I stated in Room 5. The bed was so comfortable, I felt like I was lying on a huge marshmallow. The room was really spacious, clean and well thought out. I loved the overall feel of the hotel, the staff and locals were very welcoming, I would not hesitate to book again if I was in the area.

Amazing 'marshmellow' bed

Had an overnight here between Scotland and Ipswich.  

Pros.  Nice ensuite bedroom
            Good Breakfast.

Cons. I had a very bad dinner experience.  I ordered a rare steak which was served medium, I would have overlooked that,  however, the steak was extremely tough and I was unable to break it down to swallow safely.  The lady (whom I presume was the owner) agreed that it was rather tough.  I then ordered a vegetarian pie and agreed to wait 20 mins for it to be cooked.  When it arrived, the pastry was very much undercooked.  When asked if everything was ok this time, I pointed out that the pastry was not fully cooked. I could actually see the filling through the pastry!!   The lady agreed that, yes, it did look a bit wet!!    I decided to peel back the pastry and just eat the filling (which was delicious).  On checking out, I noticed that I had been charged for both the steak and the pie.   A refund was issued on pointing out that I had not eaten both.

I must point out that I have not complained about a meal, never mind sent one back, for around 30 years.

VERY BAD DINNER EXPERIENCE

This is a really lovely hotel with modern rooms and a real home feel. The staff were extremely friendly and you were always made to feel welcome. The hotel dog is an added bonus to this great place. We had dinner there and both chose the pies which were excellent. The beds were SO comfy and the rooms were well equipped. The breakfast in the morning was of a high quality. We would definitely stay here again-thanks for such an enjoyable stay!

Couldn’t have asked for a better stay!

, This place looked ideal for a visit with friends from the U.S.A., however upon arrival at 14.50 the front door was locked with no sign of life, curtains closed, and a feeling of the place being closed down, went round the back ,still no sign of life,went back to the front ,by now it was past 15.00 hours, a local showed me where reception was.I should have looked at the photo of a previous reviewer.The reception area was nothing like the pictures shown, I asked to see the rooms and the restaurant,The curtains were closed in the restaurant, the whole place looked scruffy, I didn’t even look at the rooms.I could not let guests from another country stay here.The pictures of the hotel looked fabulous but the the downstairs bore no resemblance to those pictures, true I didn’t even look at the rooms I had seen enough. We left to try and find somewhere else.The manager of this hotel rang me and said I had left the receptionist in tears, well she wasn’t crying when we left and all I said was it was unsuitable, I did ask to speak to the manager when I was at the hotel but she told she was off till Monday. I told the manager about all the childrens toys scattered over the floor, to which she replied they were her sons , well if she was off till Mon what were they doing there on the Sat.She also told me they had no staff for the previous week and the times were difficult, yes maybe so but she till took my £351.00 for a place that wasn’t as advertised.So we just drove back home.



First impressions awful

Light, clean spacious room with modern bathroom. Good food, particularly breakfasts. Attentive staff. Good wifi downstairs.

Easy to find in small village.

Minus points, weak wifi in room, real ale not available until day three. No lift.

Good find in an unfashionable location.

Stayed for 2 nights, what wonderful friendly and attentive staff, they made it home from home
The room was great the breakfast was more than adequate
Was just a great 2 days
Would have no hesitation if recommending the hotel 
The location is good for a variety of vacations

Lovely hotel

Booked at last minute and got the lady Ann suite, beautiful bathroom and nice sized livingroom and bedroom, but lots of stairs, very helpful staff ,couldn't do enough to help, a few little hiccups but they was soon sorted, food was ok and more than ample carparking to the rear of hotel..

The Inn at Brough

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