Name: Brandon House Hotel
Address: High Street,, Brandon, Brandon, Brandon, IP27 0AX, United Kingdom
Rating: 8

Smoke-free property

Heating

General

Non-smoking rooms

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Bathtub

Shower

Toiletries

Rooms

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Pets allowed

Pets

Location

At the hotel

Room amenities

Brandon Heritage Centre

Brandon Country Park

Cambridge Airport

Norwich International Airport

Brandon House Hotel

Brandon

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel is beyond tired!

The building itself has been quite grand in its day and looks ok from the outside but once you step inside it disappoints and the further you go in the worse it gets!

The sitting area is adequate and the bar area is fine but when you go up the stairs towards the rooms you start to see the decline. The carpet on the stairs belongs in a skip and should have been replaced decades ago. I did search for a stain free stair but didn't find any!

Once inside the room (we had 206 on the top floor) the worst was evident. The room itself clearly had problems on the ceiling with paint peeling off and various levels of discoloration across the room. The carpet was tired and the furniture was like stepping back in time. Having said that i thought the bed was quite comfy!

The bathroom was frankly a disgrace! And what made it worse was the it appeared to have been recently renovated. The door had no stop on it which meant the door handle and coat hook had left holes in the plasterboard walls. The sink had been replaced but fitted at 90 degrees to the mirror and the tiled wall leaving you shaving leaning over the sink and craning your neck to see in the mirror.

The floor at the side of the bath had obviously suffered with getting damp and if you sat on the toilet you could feel the floor boards bowing leaving you concerned you were going to end up in the room below.

The shower unit, which is just part of the bath mixer tap, has clearly recently been replaced and looked quite nice although out of keeping with the chipped enamel bath below. The shower had little pressure coming out unless you had the cold tap on full meaning that the shower was never going to be a pleasant experience. This was made significantly worse by the fact that, on both occasions I tried, there was no hot water. Even on hot only and leaving it some time to allow for the hot to get through the pipes the water was far too cold to stand under.

It's a shame because the staff seemed quite nice and the breakfast was ok if not exceptional.

Overall, I would not want to stay in this hotel again. We were there for a nearby wedding and so I didn't get involved in the research. A Premier Inn or a Travelodge would be a significant upgrade to this hotel so perhaps do your own research!

Dirty carpets, Holes in walls and unusable shower

'Elegant Georgian country house lodging with polished rooms, plus free cooked breakfast and Wi-Fi'

This is how the hotel is marketed. 

In short:
- The staff knew nothing of the buildings history at all. No information to be found about this country house either.
- The staff weren't particularly friendly. They seemed pissed off they had to serve us. We were told the chef was 'going home early' as it was so quiet. This was a Saturday night. We were rushed to order to eat and to finish.
- The food was shop bought and heated up in a microwave. It was really awful. 
- The bedroom stank of damp dogs. 
The carpet was sticky. The bed was rock hard and you couldn't pull the duvet up it was like it was mailed into the mattress. 
- In the bathroom the wallpaper was falling off the wall and ceiling exposing the damp. 
This 'elegant country housr' needs much tlc as it's such a shame it's been left to fall apart. 
The staff needs to go on catering and hospitality courses.

Needs overhauling

We stayed here 21st September thank god it was only for one night.
We booked the annex ground floor
It was shabby &  in need of good decoration and stank of dogs 
They had put so many air fresheners around to mask the smellI  and it did not !!!
The carpet was disgusting filthy & dirty.
Before you get handed the keys and the staff member makes a quick exit as she quoted I finish at 11pm and there’s no-one here.
Look around the room and leave
We arrived in the dark and was going out for the evening so we were in a rush .............no sleep through the smell left early did not even eat breakfast.the shower needs attention running very hot and dangerous.
Never again it would of been cleaner sleeping on a park bench.



Dog ruff

Stayed at a nearby B&B - went to this hotel for our evening meal. It was so good we returned the following night. Steak was cooked perfectly. All food was good. Staff were excellent. Enjoyed both evenings here.

Evening meal

Stayed one night. Had garden room which was spacious as we had our dog who was made very welcome. Room was ok but furniture needs updating. Had to request a couple of items missing from room but these were soon given. Free wifi.  Shower door we were told was awaiting repair! Food in evening was delicious and breakfast ok. No fresh decaf coffee although sachets were put out. Overall hotel is in desperate need of money being spent. However Clare (the manager) and her staff were very friendly and attentive and allowed a late checkout as we were going to a wedding. Thanks Clare. We wouldn't stay here again until money has been spent on updating inside and out.

Brandon House Hotel

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