Name: Whitecliff Bay Holiday Park
Address: Hillway Road, Bembridge, Bembridge, Bembridge, PO35 5PL, United Kingdom
Rating: 8

Shopping on site

Smoke-free property

Gift shop

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Snack bar

Meals

Sun Deck

Recreation

Free parking

Parking

Seasonal outdoor swimming pool

Pool and beach

Playroom

Kids

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Whitecliff Bay Beach

Forelands Beach

Southampton Airport

Bournemouth Airport

Airport Brighton

Whitecliff Bay Holiday Park

Bembridge

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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23-beds

24-beds

25-beds

26-beds

27-beds

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29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had a lodge that accepted dogs.  It was a pleasant and clean lodge, I did see some mould in the corner of the double bed room.  A few of the windows need replacing have blown.  I agree with others no cupboard given over to store your food,  I moved some of the crockery and cooking stuff to make room.  We had a couple of maintenance issues, we reported to main desk and these were sorted out the same day.  Please maintenance guy.  We have stayed in this place before a few years ago and was expecting a dog friendly caravan so was slightly disappointed with the lodge we were allocated.  But as it was only a base to sleep and eat, it was OK.

Good base to stay to explore the Island

My husband booked for us to come and stay in the Rockstar log cabin accommodation Isle of Wight Whitecliff Bay site from Friday 11th to Monday 14th October to celebrate my 30th birthday in style. The island is lovely, don't let this put you off visiting but do NOT book this holiday park. If I could have rated 0 stars I would have. 

Upon check in we were allocated Rockstar accommodation unit 5 Itchycoo Park. The lady at check in was very friendly.

When we arrived at the accommodation we noticed that the plastic on the decking on the step was broken and there was damage to the hot tub lid. 

As we unpacked our bags we were then disappointed to find that there were quite a few issues with the lodge itself. 

In the master bedroom there is a stain on the side of the bed closest to the window and someone else's razor was left down by the side of the bath. The plank of wood by the dishwasher was also broken. 

Upon sitting on the sofa, it wasn't comfortable, standing back we realised the reason why, it was broken and had been replaced with a wooden board that has since broken too. The rim of the light shade is also hanging off the shade.  

Unfortunately the issues didn't stop there. In the bathroom with the shower the toilet lid is protruding forward, which could cause leaks. There is also black mould all by the shower and in the back wall of the shower. When taking a shower it became clear that the shower head is broken and wouldn't stay in a fixed position and the bathroom floor flooded with water. 

A chap came by and asked if we had lost a dog to which we replied no but also told him that there were issues with the accommodation which we didn't want to be held responsible for, to which he replied 'they probably already know'. This was very disappointing to hear. 

On Saturday morning my husband went to reception at 10AM with photos to show the issues with the accommodation. A lady was at reception who he spoke to (sadly he didn't manage to get her name but did say the male colleague next to her was called Josh). He explained all the issues and showed the photos, expressing our disappointment as we spent a lot of money on what was meant to be luxury accommodation but we cannot enjoy ourselves. She wrote down some notes on a piece of paper and said they would send someone from maintenance round whilst we were out to have a look. 

We contacted customer services as we were no happy with the standard of lodge we received, the initial response was that it was forwarded onto Whitecliff Bay to respond. I was very disappointed with the response, much of the response you could tell had been cut and pasted from a template. I was only offered 30 percent off a return stay, after all the issues there is no way I will ever stay at an Away location again. I responded in a polite way that it wasn't acceptable and even tried to contact the CEO. I explained that I didn't want to leave a bad review and wouldn't if we came to a mutually acceptable compensation amount, no suprise they didn't care to respond, hence the negative trip advisor review and me sharing the photos of the lodge.

Avoid at all costs - Horrific issues within the lodge and staff do not care including customer service!!

What can we say apart  from an absolutely fantastic location holiday park 
Everything you need is here including the beach 
The entertainment was hilarious with the 2 guys on stage as was the blonde hair girl singer 
Came for half term and it was real busy but comfortable at he same time 
We had no issues what so ever but a nice surprise for us was Richard who we knew from previous years from parkdean holidays , it was great to see how he was now here and he hasn’t changed one little bit still his friendly self and so hard working and keeping an eye on everything 
Our kids both remembered him as well so it was a nice surprise as he was always fantastic with auto era there as he clearly is here now “ great to see you Richard keep up the good hard work that you do “ 
We were a bit limited on where to go this time due to the weather but we did have a couple of glorious days we will definitely be back again next year when it’s warmer and hopefully Richard will still be there too 
Great holiday thanks everyone

Great holiday

We went to Whitecliff bay holiday park in half term to celebrate our sons birthday. The chalet was pretty basic but it was clean and to be honest we were out most of the time, so fine for what we needed. My son did a couple of the activities, such as making Halloween treats (chocolate apple, etc) which he really enjoyed, and in the evening the trick or treat treasure trail which was a lot of fun. The entertainment staff were really good with the children. And the three of us really enjoyed the UV foam party on our last evening. We'll definitely return.

A lovely family holiday.

I was a bit worried prior to arrival having read the negative reviews but I was pleasantly surprised. The TriBeCa I stayed in was lovely and clean albeit some minor wear and tear. The hot tub was a highlight! The entertainment team were fantastic and did a great job despite the venue being nearly empty due to being the end of season. The pool was smaller than others we’ve visited but clean and tidy with a fun slide! All the staff were friendly and helpful. It’s a great location on the island and I’d definetly visit again.

Fantastic family holiday

Guest service team was aweful particularly a  tall male who pointed out you have not got towels and basic hygiene product like hand soap in toilet cause the room you selected from hotels.com is the cheap one. And my answer was holiday is holiday people like you make this kind of differenciate by not providing even basic health and hygiene product no hand soap or dish wash being a self catering. So I end up buying towels and basic hygiene product from their pricey shop When we book the room towels were mentioned in booking 😔Overall experience was good but attitude of the guest service where they used such extreme words like “the room you got is the cheap one “ 😡

No room is cheap it’s the deal we loo for

Bearing in mind for what we paid for this five day break it was very good value for money. The caravan we were allocated was very clean and tidy. The staff were brilliant and can do enough for us. They are so friendly and have a very obvious "can-do attitude" some parts of the sites appear to be very well maintained and others maintained to an acceptable minimum standard. One word of warning the Wi-Fi is terrible. We were advised not to try and upgrade for a faster speed because the Wi-Fi is supplied by 1/3 party contractor and even if you pay for the extra speed it makes not a jot of difference. Overall I cannot complain, bearing in mind the price was superb.

Great value for money, brilliant staff, good value

Loved how the property looked exactly like the pics, very luxurious and we loved it

First time staying in a caravan park and really impressed. Well kept facilities, lovely setting and staff really friendly and helpful. Caravan very clean, could have done with a few more utensils but everything else was great.

We came and stayed in a rockstar caravan and all the added extras are great and the hot tub is fantastic ,the staff are also very polite and courteous in the customer facing areas.The caravan though looks great but if you dog down it is actually very dirty, we had a problem with ants one evening and are very grateful to guest services who came out at 930 pm to lay ant traps and powder but on inspection the ants were coming into the caravan to eat all manner of dropped food from behind the tv unit which looks to have been there weeks,we we were told they would be back the next day but no one returned ,no point complaining further as we were leaving the next day.However the more we pulled things away from the walls the dirtier and dirtier it all became.People have mentioned there are planks under the sofas this is in fact true and makes the sofas uncomfortable for a longer period of time to sit on .The oven is ridiculously slow but after reading reviews previously we expected it but a hour to cook a pork chop is a loooong time.The resort itself the part accross the road from the main area is quite nice with good views but all the bin areas say recycling but in five we looked at not one had a recycling bin so all the effort made to seperate out our recycling was pointless and it's now ended up in general waste along with glassThe culver club should be condemned !!Filthy ,dirty and the toilets are the worst l've seen anywhere the bar is also broken in several places

Whitecliff Bay Holiday Park

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Available rooms

Location

Description of the hotel

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Policies

Check-in terms and conditions

Paid on the spot

Payment