Generator Madrid

What was good

Nothing.

What was bad

Totally unprofessional. They practice overbooking. Full story down below: I had booked a shared room more than two weeks before my stay. They told me there weren't any beds available the very same day I was travelling to Madrid (and only because I had just asked them if they provided with sheets and towels). Otherwise, I guess I would have been informed in the hostel itself. Then, they offered me a single room in another hotel. I accepted the offer, only to be told that there weren't any beds available either. They lied. I called the hotel THEY suggested to me and it did have rooms available (800 euros/4 nights). I exposed them. They apologized and said it was too expensive (bear in mind they are a big company with hotels in +10 destinations). They kept insisting in giving me a full refund + 50% of the cost (~ 150€). I insisted in them finding and paying for an alternative accommodation, no matter the cost, as it was their malpractice/negligence. Their excuse: it was a mistake which we couldn't have be prevented. Finally, I decided to threat them by saying I would take this case to OCU, FACUA and court if necessary, as all they were offering me at that time was 150€ and no place to stay. They found the new accommodation at 22:43, 10 minutes before I arrived at Madrid. It took them 5 hours to find me another accommodation, 5 hours I had to be calling, messaging and stressing about something I had organized more than 2 weeks ago. Obviously, I wouldn't recommend.