Name: Hibatullah Hotel
Address: Um Al Qura Street Al Hafayer,51177, Al Hafayer - Makkah, Mecca, Mecca, Mecca, 51177, Saudi Arabia
Rating: 7

Air conditioning

Elevator/lift

General

Rooms

Telephone

Services and amenities

Restaurant

Meals

Extra decontamination measures

Health and Safety Measures

Location

At the hotel

Room amenities

Hibatullah Hotel

Mecca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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19-beds

2-beds

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3-beds

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4-beds

40-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

People are very friendly, helping and supporting...front office is excellent, everyone is busy for you. Special thanks to security officer Mr. Essa & Mr. Afsal for their support & kindness, they are the reason why am coming to stay in this hotel

Regards 
Mohamed Khalid

Thank you Mr Muhammad Afzal ( Reservation Manager) for your hospitality

An absolutely lovely hotel, very modern, new hotel which means furniture are all clean and new. Walking distance to the haram just 10 min, hotel bus is useful, however I wish he can do more trips to the haram. Customer service is brilliant, A special thank you to Mr Ali who was very helpful and passionate to satisfy the client. I booked a city view room and Mr Ali allocated me and my friend to an empty room the following day.
Looking forward to spend another 5 days in this hotel and hopefully catering and food will be serviced by then.
Shukran Thank you

A well deserved spiritual holiday

The hotel staff were quite helpful , checking in was fast and room was large and bed very luxuries and hot and powerful shower, eateries near by , Haram withing a walking distance and room rate for after hajj was very reasonable 

good hotel , nice people and value for money

Hotel is walking distance from Haram on main road.
The staff are welcoming and friendly staff. Hotel have 6 elevators and the whole look new.
Floors , rooms are renovated.
They have an amazing mosque in the Hotel.


Cozy and friendly Hotel

We stayed here whilst visiting Makkah and performing the umrah. The hotel is clean and has had a refurb. The room service is done when you ask for it to be done. We had no keys made until the last day! The best was the shuttle service as we thought we had to walk to the Haram and we did sometimes. Haram is 10 minutes walk as you’re on a hill. Was cheap and cheerful.

Hillside hotel 

The Hotel is within walking distance of 20mins to the Holy Mosque.

In general the premises is OK but "NO CLEANING" services even after informing the reception.

Bathroom is too small and after each shower it's flooded. Not suitable for 2 people. 

Please upkeep your cleaning services 

The Hotel looks very new and clean, but the reception staff is unhelpful and only arbic speaking which is a big downside, specially when you have some problems, in our case the main entry door lock of our room was faulty which they fixed once and was faulty again next day which the manager was not interested in changing the rooms and was adamant to fix the problem, very unprofessional looks like he was some low category guest house manager who didn’t know “H” of Hospitality at all. 

Nice Hotel Rude Staff. 

the hotel is fine but their cleaning service is so bad they didnt clean well they just changed the sheets. and on top of that their water heater in the bathroom doesnt work i had to shower in very cold water, we also kept requesting for an iron for 3 days straight but no one brought us anything.

I posted on Google with no response they kept delete it. Why you delete all your bad review and answer only good

Reserve process was a joke and to deal with that guy is impossible.  You didn't try to solve my problems or help me

Why you delete bad reviews

I would like to show my disappointment and dissatisfaction with the customer service of Hibatuallah Mercure Makkah hotel.

I booked a stay last June 2019 in Ramadan between 1 and 5 June at your hotel. Initially, I reserved and paid (as I thought I did) the hotel fees online using my brother's card. 

Once at the Hotel, the receptionist asked me to pay the full amount as it wasn't paid. I was extremely disappointed as I thought that the amount was paid online (the hotel sent a confirmation email with a statement 'amount prepaid'). Luckily, I was holding my own card and I paid the full amount using my own card. At the reception, I asked the receptionist to remove my brother's card from their system and he confirmed that they will and that they wont charge us twice for the stay.

On 29 July 2019, my brother's account was charged by your hotel with an amount of 504 (which is not even the amount of the stay). I tried calling the hotel for 1 week with no luck as the reservation team is not responding!

I appreciate your prompt action to cure the situation and to refund the amount as soon as possible.

Hibatullah Hotel

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