Name: Newtown Plaza Hotel
Address: 42 C.M. Recto St cnr Leonard Wood Rd, Baguio, Baguio, Baguio, 2600, Philippines
Rating: 7

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Security guard

Newspapers

Garden

General

Family room

Cable TV

Hairdryer

Shower

Wardrobe/Closet

Bathrobe

Slippers

Toiletries

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Concierge services

Luggage storage

Telephone

Services and amenities

Breakfast

Restaurant

Breakfast/lunch to go

Bottled water

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Business center

Business

First Aid Kit

Beauty and wellness

Children's playground

Kids

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Newtown Plaza Hotel

Baguio

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

try the Lunch Buffet at 580 pesos, wonder food and Very Good Service. i enjoyed my Lunch Buffet at The Element Restaurant ,I Had a great time with the Bridal Exhibits,  I decided to try the Lunch buffet, the place has a Good Covers & so busy , the Element Restaurzinant was packed due to Sunday's. the foods Is amazing. I love the Shrimp and Pork Asado. I will dine here again, thanks.

excellent Food Spreads at 580 pesos

We recently booked a function room at Newtown Plaza Hotel for my mother’s 60th birthday celebration. The initial inquiry process was smooth; the events staff replied immediately and shared the packages in detail. However, as the booking process progressed, it became increasingly challenging to get a timely response from the hotel. Important information requests often took days to be answered, which was frustrating given my extensive background in event planning and customer service.

One of the significant disappointments was the lack of a provided event layout. The staff informed me that they do not offer layouts and instead follow the guest's layout and guests should send one. Additionally, there was no proactive communication regarding the final detailing of the event, which required me to take the initiative. I couldn’t help but wonder how other guests with less experience manage in such situations.

When I met the events executive in person, she was pleasant and professional, which reassured me somewhat. I hoped that the event day would run more smoothly.

On the day of the event, the events executive was absent (but she said she’ll meet me even if its a Sunday), and I was not introduced to the banquet captain or supervisor in charge. This lack of handover was problematic. Moreover, the function room lobby was uncomfortably hot due to the absence of windows and air conditioning. Additionally, the events staff did not check in on us throughout the event. I understand it was a Sunday, but a quick call to ensure everything was going smoothly would have been appreciated.

Despite these issues, the layout we provided was followed correctly, and the hotel kindly lent us a laptop when I had trouble connecting my MacBook. I also appreciated how they adjusted our welcome signage to fit their digital and directional signs.

Dinner service was another letdown. Despite informing the hotel that service time was 7:15 pm with plated service for the VIP table, the service was notably slow. The VIP table had not received their main course by the time other guests had started on the buffet, prompting them to join the buffet queue. Drink service was inadequate, with slow water refills and no proactive distribution of the promised round of drinks.

To add to the frustration, I discovered that some banquet staff and waiters were taking photos at our photobooth, potentially contributing to the slow service. After a call to the events executive to address these concerns, service improved slightly, with waiters arriving to serve water. I have photos of this but decided not to post it.

The food quality was mixed. While the cordon bleu, lechon, and beef burgundy were delicious, other items like the canapés, pumpkin soup, and sweet and sour fish were disappointing.

The family suite we stayed in was a highlight: spacious, clean, with air conditioning, two bathrooms, and great views. The bell service was efficient and helpful with our belongings.

Overall, while there were positive aspects to our experience, the numerous service issues and lack of effective communication significantly impacted the event. Therefore, I would rate our experience at Newtown Plaza Hotel three stars.

Newtown Plaza Hotel, if you address these service and communication issues, and re-train your events/banquet team. I believe you can significantly improve the guest experience.

A Mixed Experience for a 60th Birthday Celebration

Don't ever stay on this hotel, I have acquired Acute Gastroenteritis from eating from their restaurant/staying from their hotel.

I immediately contacted the hotel after I consulted a Doctor and he later found out that I have Acute Gastroenteritis. I experienced diarrhea, stomach pains, and dizziness. 

But instead of them apologizing, checking on the conditions and wellness of their guests, they said it was just mere allegation and they resist to reimbursed my medical expenses.

They failed to stand up and take accountability for the safety of their guests.

They also failed to reimbursed my medical expenses.

Don't stay on this hotel that won't take care of you, who will left you behind and will take your concerns for granted.

Be better safe than never. 

This is my first time staying on their hotel and I will never go back again.

I have acquired acute gastroenteritis/diarrhea after staying from their hotel/restaurant

Our room was large and clean, however lacked basic facilities one would expect even in a 3 star establishment such as no fridge (room across the hall had one), no USB ports, no iron or hairdrier no hotel director of services.  The walls were paper thin and overhearing other guests and hotel staff conversations at all hours was unwelcomed. Two double beds were quite firm but bed bases were essentially a timber box that the mattress sat in meaning that wacking your shin on a corner was easy and painful.  The room looked a little tired and over due for a refresh.  Unable to turn off the bathroom lights completly. The staff were typically pleasant and polite with one exception.  The woman incharge of the buffett checkin counter was rude and condescending (a point noted by others in their reviews).

Excellent location and staff are very helpful and nice.  Rooms could use a little updating especially the bathroom sinks, showers and lights in the vanity does not work on both our rooms and it’s way too dark to get ready.

Poor Customer Service. I made reservations (via email and calls) for our company staff for an event, upon check-in of our company staff , front desk informed that no reservations were made.To make matters worse, nobody's answering my calls.Such a traumatic experience! What kind of hotel is this? POOR CUSTOMER SERVICE.


POOR CUSTOMER SERVICE

Good value,  spacious room, good food and fabulous Christmas decorations

Delicious b-fast buffet and nice & clean room. Front desk & bellman are friendly & attentive! Kudos to them. My only concern is they enter our room on 2nd day to clean & fix without our permission, I’m sure that is not the standard of every hotel especially while we’re gone! What if our things gone? Luckily we don’t usually leave important things only clothes.

Delicious b-fast buffet.

Room was very HUMID even after asking for another electrician fan
Ceiling fan was not working
I can’t open my curtains as the view outside was a building nearby which was very close
NO PRIVACY 
The receptionist didn’t answer my numerous calls hence I went down at the lobby
WIFI is UNSTABLE
Mobile signal is WEAK 
Hotel staff are generally unfriendly

Not worth your money

I would like to commend and give kudos to the 3 staffs named ROXY, JULIUS OF FRONT OFFICE and THE ROOM ATTENDANT, ABIGAIL MARIANO for their honesty in helping me recover my lost earbuds i left in Room 516. We really appreciate your honesty, good work and service! My family and I want to earnestly extend our gratitude to you. I hope your devotion towards your work will motivate other employees. You guys deserved a high praise for the way you handled your guest. I am pretty sure these employees will be a great asset to Newtown Plaza Hotel!👏👏👏

Newtown Plaza Hotel

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Available rooms

Location

Description of the hotel

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