Name: Capital O 4010 Puja Residency
Address: B. 38/67 Mahmoorganj Passport Office,Mahmoorganj, Varanasi, Varanasi, Varanasi, 221010, India
Rating: 8

Air conditioning

Elevator/lift

Smoke-free property

Heating

Fire Extinguisher

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Shower/Bathtub

Shower

Toiletries

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Free parking

Parking

Location

At the hotel

Room amenities

Lal Bahadur Shastri International Airport

Capital O 4010 Puja Residency

Varanasi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Dear Management,

I am writing to express my deep disappointment with my recent stay at Puja Residence Dear Hotel in Varanasi. Unfortunately, my experience was marred by the appalling behavior of your staff, particularly the lady receptionist and the managing director, who displayed a shocking lack of manners and professionalism in their interactions with guests.

Upon arrival, I was met with incompetence and hostility from the receptionist and staff, who initially failed to honor my booking for the correct number of rooms. Despite providing evidence of my reservation via WhatsApp, they were reluctant to acknowledge their mistake. Additionally, there were discrepancies in the rates quoted, and the entire check-in process was marred by their personal demands for additional payment, despite having already paid in advance.

Furthermore, the conduct of your managing director was utterly unacceptable. Instead of addressing my concerns with empathy and professionalism, he resorted to threatening language when questioned about the advance payment I had made. This behavior was distressing not only for me but also for my elderly parents, my wife, sister, and two young children who were accompanying me.

I must emphasize that I will not hesitate to dissuade others from patronizing your establishment due to this egregious treatment. It is evident that the current management, particularly the individuals serving as senior receptionists, lack the basic courtesy and competence required to interact with guests effectively.

I implore you to take immediate action to rectify this situation by removing the managing director and the lady receptionist from their positions. The behavior they exhibited is not reflective of the standards expected in the hospitality industry. I urge you to reinstate the professionalism and integrity that characterized the previous management and staff.

In conclusion, I would rate my experience at Puja Residence Dear Hotel as zero out of ten and strongly advise against anyone considering staying at your establishment until these issues are addressed.

Nightmare to visit this hote

We enjoyed our two days stay here.. very clean . neat rooms. Our room was very specious.Front Office staff very helping & co operative. food too good. Service excellent. Definitely I will recommend to all my friends this hotel who wants to visit Varanasi.. Excellent Experience.

Excellent  stay

At first this is not the place for the travelers who want to stay near the Ghats. This is almost 3 Kms from the ghats. But the property is great for families. Very decent restaurant, clean rooms, clean linens, power back ups, lifts, 24 hrs room service, Good quality toilets made Puja Residency one good hotel for tourists in Varanasi.

A Good Place to Stay in Varanasi

Traveled with family during Navaratri. Very good hotel. Stuffs are courteous. Good service. Food is really good. Breakfast options are limited but tastes good.
Rooms are big. Neat and clean, well maintained. Very close to Manduadih rail station and located on main road.

Budget hotel near to rail station

Had traveled with my aged parents to visit Kashi. It was a good decent stay at the hotel.  The hotel was able to make arrangements for my pickup and visit to the temples nearby. The food was good and service was upto the mark....The hotel was able to help us out with a late breakfast after our temple visit, which was really appreciated by all of us.

A good decent stay, with quality food as well

the hotel situated only 15 mins drive form the railway station is just deceptive in looks. once you enter the hotel, it is a beautiful cozy reception, smiling staff , very good rooms and housekeeping and lovely food.
I will recommend everyone to stay here since the cost is very reasonable and the quality given is awesome. 
I think once the over bridge construction gets over, they will have less traffic congestion. However all is well here.
Abhishek - Their sales team, is excellent and a special thanks to him for taking care of us through out

Lovely hotel and lovely staff

This hotel is definitely not worth anything. Firstly after booking online I was told that they can give me room on condition that I check out at 8.00 am. The other option they gave was to cancel the booking at my end and book another hotel at 9.00pm in the night. I called the booking site, Agoda and their automated VRS told I will be called back soon which did not happen. So with no option left I agreed. Tired went to sleep but woke up at 3.00 am drenched in sweat because ac was not working. Called the reception and reply was there is some problem. Turned on the fan, slept and woke at 4.30 am, entire electricity was off even though street lights and houses opposite side of road had bulbs glowing. Response from reception was same. Writing this review at 5.30 am. So to everyone an advise not to book this hotel ever and also try not to book any hotel through agoda.

Capital O 4010 Puja Residency

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