Name: The Westinn
Address: S20/52-2A-1 The Mall Road Cantonment,The Mall Road, Varanasi, Varanasi, Varanasi, 221002, India
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Heating

Newspapers

Ticket assistance

Terrace

Private check-in/check-out

General

Non-smoking rooms

Room service

VIP room amenities

Locker

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Diet menu (on request)

Restaurant (buffet style)

Packed Lunches

Bottled water (at extra charge)

Meals

Internet

Airport transportation

Car rental

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Offsite parking reservations required

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Massage

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Lal Bahadur Shastri International Airport

The Westinn

Varanasi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Best service I have received in Hotel. which was organized by Mr Nitesh ji Manager of The Hotel and he managed the hotel in excellent way with smooth services and hospitality 
I always feel excited to have dinner in This property. And feel extra comfortable while getting service and food quality thank Mr Nitesh ji soon we are coming 

Special Thank you Mr Nitesh ji 

I booked two rooms in this hotel for two nights. When we entered, there were mosquitoes on the floor in each room (seen in the pictures uploaded). There were four half-filled water bottles left from the previous guests. We had requested them four times to remove them from the room but no one had completed our request. There were no shower curtains in the washroom and the water spilled everywhere on the floor whilst taking a shower. Again, we requested them to clean the floors but no one showed up. Additionally, when we had left to visit, some animal had entered the room through the window and eaten all our food and left a mess. Again, when we requested some assistance to clean the mess up, no one showed up. 
WORST HOTEL EXPERIENCE. DO NOT STAY IN THIS HOTEL AT ALL!

HORRIBLE EXPERIENCE... DONOT STAY IN THIS HOTEL

I had no expectations while booking the hotel but this was rock bottom. There's no dedicated parking, you've to park on the road.
The rooms are dismal, the wallpaper is coming off, there's mould, there's cob web, there's dust.
The list can go on and on.
I had booked for an overnight stay and it's not worth the money and time. 
The management needs to look into the rooms.

Rock Bottom!

I had booked the Hotel through Goibibo. They promised me an Hotel with clean Room and Bathroom. We checked in on 25th Nov and we a couple with 15 year old daughter. They provided us 2 single beds. When we protested they joined the beds together but we had a bad sleep hence asked them to change the room which they did the next day. Now our Woes began. Below is the list of issues.
1. Main Door could not be locked from Inside.
2. Bathroom Door was hard to lock or open.
3. It was the dirtiest bathroom ever seen. The water was continuously leaking from the faucet thereby making the bathroom dirty and wet and this made the bathroom stink.
4. Shower was not working properly. 
5. Hot water was not available late in the night.
6. No place to keep the Soap / Shampoo while taking a bath.
7. Corners of bathroom not clean.
8. When opening up the Wash basin, the water used to spread open in the sides and thus making it wet around.
9. Bathroom side mirror broken
10. The fan in the room used to neither run on Speed 1 or 5. Nothing in between.
11. The phone in the room was non functional.
12. Room Service was pathetic.
13. The bedsheet had stains on it.
14. In the name of Breakfast, they served Puri Bhaji, Bread, Boiled Egg and Gulab Jamun. No coffee, only Tea was served. We skipped three days breakfast because of poor spread.
15. Toilet seat broken

I was stuck with the Hotel since I had paid full amount at one go. The management of the Hotel said, we will work on some adjustments but on the day of check out, the manager chickened out and did not pick up our calls. 

Then I complained to Goibibo about the same. They said they are looking into the matter but after few days closed my complaint without even speaking to me or giving me an resolution. 

Everyone here is just to make Money and no one is bothered about customer service.

Horrible Hotel to Stay. Stay at your own Risk.

Stay away from this place. Horrible experience.. Noting is right about those place...( We had booked 2 rooms)

1) Rooms stink and are smelly
2) showers and taps don't function
3) Air conditioner- room heater does not function. Neither does the intercom
4) we packed food for our return flight and found a metal pin in our food 
5) the manager had agreed for a tariff with me and at the time of checkout he disagreed

There are better hotels nearby for the same price . Please avoid staying here... Worst experience 

Horrible- Stay away from this place

Positives: Internet in room, Restaurant manager friendliness and food quality, laundry service, bed and room lighting
Negatives: Overall hotel dated, smelly bathroom, poor front desk customer service, staff lacking English knowledge 

Room for improvement

Nicely kept and maintained hotel located centrally at Varanasi. Mannered and professional staff. Rooms were clean and well equipped. Breakfast was quite delicious and contending. Advisable for stay at Varanasi.

Well maintained

I found this hotel quite decent , dosent have frills but it has what is required by a business traveler . The rooms are neat and the staff is decent . Breakfast is ordinary but doable when you are  not with family 



Basic hotel for business traveller

They didn't provide good service however location is good so you can have better food around.

They have limited option in breakfast and they are below 3 star hotel which is just called and average one.

So-so Stay.

Initially, we planned to stay 2 nights in this hotel during a round trip through India, but one night was more than in enough. In one word - the hotel is terrible. Obviously, no maintenance has been done since years. The bathrooms shows a lot a limescale and mould formation. There is an extreme smell of cheap cleaning agent and urine. Additionally, bed linens where blurry.
In short - do not book this hotel if you expect any kind of international standard.

The Westinn

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