Name: Boutique Hotel Ileas Village
Address: Glyfa, Arkoudi, 27050, Greece, Pineios, Pineios, Pineios, 27050, Greece
Rating: 7

Air conditioning

Smoking areas

Heating

Garden

Terrace

Outdoor furniture

General

Soundproof rooms

Family room

Rooms

Accessibility features

Accessibility

Snack bar

Poolside bar

Bottled water

Meals

Free Wi-Fi

Internet

Car rental

Transfer

German

English

Languages Spoken

Free bicycle rental

Hiking

Sun Deck

Recreation

Parking

Swimming pool

Beach facilities

Pool and beach

Cycling

Sports

Family/Kid Friendly

Kids

Location

At the boutique hotel

Port of Kyllini

Zakynthos Port

Zakinthos Airport

Araxos Airport

Port of Argostoli

Boutique Hotel Ileas Village

Pineios

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I really recommend this place! The host with his wife are very friendly and helpfull. The parking area is shaded, the pool is clean and the bar has children-friendly snacks! Great time here! Thanks for guesting us!

Vacation de luxe

Stayed for 10 nights.
Big rooms with most of the facilities a family needs on summer vacations.
Not clean enough.
The pool is an old fashion with chlorine not recommended for children
Overall an average rating
I am sure If the two brothers try harder can be improved


Good but could be better

me and my family spent there 5 nights this July and thw whole experience was quite disappointing.
Although the room we stayed at was quite large, it actually had two separated rooms, there was only one air-condition unit which wasn't adequate. 
There was a kitchen well equipped and a large bathroom with washing machine.
The cleaning service was poor. we checked-in Sunday noon and the cleaning lady came into our room to collect garbage and clean on Wednesday!!!! When I asked for someone to collect garbage from kitchen and bathroom they told me I should change the bags and leave them outside the room for the cleaning lady to take them away!
the swimming pool was large enough and there was a separate small one for the kids which was very suitable for us and our 1,5 and 5,5 years old kids. 
the whole residence was beautiful, quiet and well kept (gardens).
Our room had a big terrace which had no railings and therefore our 1,5 daughter was always running towards the swimming pool! 
the two owners are really nice and hard working guys and they really helped a lot with a problem we encountered with our car and they also refused to get paid for our last stay as we had to leave earlier because of an unfortunate family matter and they let us check out at our convenience.
To summarize I believe that daily cleaning service and a second air-condition in the other room would make a big difference as the place is really nice especially for family vacation!

A disappointing experience

What can I say to you guys I'm really disappointed...
The rooms were not clean enough and the owner was so Rude
I mean how you can be rude with the people who come at your hotel to relax and pay you like 109 euros at night? I will never choose this place again not for me and my friends.

They don't know about hospitality

My parents have been booking this place for years, when the business started everything was a lot better but I guess after years people and things change. I visited the village for ten days and stayed with my parents there. I live in London 3 years now so I wanted just to relax and have a quiet and nice time with my family. My mother's god son came to see me for two days as he haven't seen me since forever. Me, him and a friend of ours went to the pool for a while to relax. I didn't know the pool was strictly only for the people who live in the rooms and that they are not allowed at all to have any guests. The owner ( Mr Michalis) very rudely approached me and asked me who those people are, I told him and he told me that I should have told him first before I bring them there. I was surprised, I told him I didn't know and apologised. My friend went to the bar to grab a coke and a few glasses with ice. Funny thing is that Mr Michalis was keeping my bag of ice in his fridge at the bar, but he couldn't provide more than one plastic cup with ice for us? 
While sitting at the pool the sun light was very strong and we wanted some shade. From where we were standing they were two white umbrellas, one open, one closed. The open one was a bit torn on the inside and wasn't in a very good condition. Because my friend wanted some shade he tried to open the other umbrella. The one that was open already was a bit destroyed ( but still open ) so my friend thought that he could open the other one as well. He was trying for like a minute when Mr Michalis came and very rudely told to my friend '' You see that the umbrella is not in a good condition, to hell with it'' , exact greek phrase that he said was '' Αφου την βλέπεις δεν ειναι σόι, αστην να πάει στο διαολο''. He took the umbrella and went away. Pool was crowded at that time from families with kids and everyone was looking at him shocked. 

First of all and most importantly, you do not speak to people like that, let alone to customers who've been renting your rooms for years. I work in hospitality myself and I've never seen anyone talking in the hospitality section like this to a customer or a customer's friend. I am sure that you wouldn't want a staff of yours to talk to a customer like this, neither should you. That's a shame.
 
Secondly, it's not your customer's fault if the umbrellas are not in a good condition but yours. You should look into that. Faulty equipment could cause injuries and complaints.
Thank you for ruining our 15minutes by the pool when it could just be a relaxing moment with friends that I haven't seen since forever.

WIFI signal was so mediocre, I had to use my data all the time. 

Freezer in the room is very small so I had to give my bags of ice to the bar.

We have given them our canoe and they were kindly requested if they could bring it to the beach. For many days they were saying they will do it but they didn't. I know you're not obligated to do it but you could just say it so I can do it by myself, not letting me think you will do something that you don't care of doing. The canoe was brought there a day before my departure. 

Everything else I have to admit it was good, I am just so disappointed by the whole situation and that of course he didn't try to make amends for his behaviour.

Try to realise you own a hospitality business, so you have to treat people with respect and to do your job as best as you can to provide great services as you are promising.

Start with your temper tantrums, then with the wifi signal and for sure to fix the torn umbrellas at the pool so they will not be any misunderstandings with other people. 



Boutique Hotel Ileas Village

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Accessibility

Meals

Internet

Transfer

Languages Spoken

Recreation

Parking

Pool and beach

Sports

Kids

Policies

Check-in terms and conditions

Additional information

Payment