Name: Hotel Vigla Apartments
Address: PEO Kissamou Chanion 142, Galatas 731 00, Greece, Chania, Chania, Chania, 731 00, Greece
Rating: 8

Air conditioning

General

Room service

Rooms

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Breakfast

Meals

Wi-Fi

Internet

Garage

Parking

Location

At the hotel

Agii Apostoli Beach

SunSet Beach

Iguana Beach

Agii Apostoli Public Beach

Stalos Beach

Agia Marina Beach

Golden Beach

Port of Souda

Chania International Airport

Hotel Vigla Apartments

Chania

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

So, yes, multiple cockroaches. If that hasn't put you off, I'll be generous and list the positives:
Good location near a good beach, few bars & restaurants and just off a regular bus route into Chania centre. 
View from the balcony was pretty nice.
Pool area not bad (though there are no parasols so hope you really like your sun).
Cheap. Very cheap. 
Our room was quite dilapidated, everything was old and battered, but was generally comfortable. 

The non-vermin related negatives:
Our very first experience of the place was the main gate being held closed with a broken toothbrush (see photo, because I suspect you can't imagine it). A pretty good metaphor/summary for the whole place really. 
The provided cutlery was sticky (eww).
Room looked clean on the surface, but if you look closely you can see accumulated grime in corners. Quite clear it's not had a proper deep clean in a long time.
Probably just our room, but the fridge was so loud, and was on a 3 minute on/off cycle, that we had trouble sleeping. Could turn it off at the breaker but that also killed the aircon. 
Wifi was spotty. Signal strength constantly varying and sometimes disconnecting. 
Whilst the pool & terrace area was quite nice, it was very loud due to the main road not far away. Not particularly relaxing. 
Just a personal opinion really, but, we booked this through AirBNB and it was... misleading IMHO that it was actually a hotel. Again, just an opinion, but I don't think AirBNB is a place for hotels, it's meant for more personal properties. The money we spent here was a very reasonable price for an AirBNB, but I would never dream of voluntarily staying in a hotel that charged this little, because you get what you pay for. 

Cockroaches:
We'd booked in for 5 nights. On night one we saw a killed a cockroach (with bug spray that was already in the room. Suspicious that isn't it. The spray really didn't help my partner's asthma by the way). We left this roach dead on the bathroom floor, and when we returned later in the day it was gone, so the cleaners obviously removed it hoping we hadn't seen it. There was no word or acknowledgement from Sofia regarding this, though it entirely is possible the cleaners didn't tell her.

Decided to give the place the benefit of the doubt and said if we saw any more we would leave. And lo and behold the next night we saw and killed two. So we packed up and booked in somewhere that wasn't vermin infested. We spoke to Sofia and explained (very politely I would like to emphasize. My partner did the talking, she's much more diplomatic than I) that we had seen and killed 3 roaches over 2 nights, we were leaving, and would like our money back for the nights we hadn't stayed, and she dismissively told us to use the AirBNB refund process. She then proceeded, via AirBNB, to accuse us of "mumbling something about allergies and oh also a couple of dead cockraoches" being "rude" and having "bad manners" for not coming to her and first requesting a different room. In a small hotel with maybe a dozen rooms, if one room's riddled, they all will be. We no longer wanted to stay there. On the second evening we were on edge all the time in the room, watching and waiting for roaches. We couldn't relax. We would be similarly on edge in a different room, we wouldn't be able to relax and that was not what we wanted for our holiday. So no, we didn't ask for a different room in Cockroach Palace. She then, again via AirBNB, accused us of making up or exaggerating the infestation so we could demand a refund and take advantage of last minute local hotel deals in better (i.e. Non-infested) hotels, which is patently ridiculous. We had already spent a week elsewhere in Crete and Santorini moving around, we were very much looking forward to staying in the same place for 5 days and just relaxing by a pool. Getting online at 5am (the time we discovered roaches 2 and 3) and hunting for a new hotel was really not what we wanted to do. 

The roaches were bad enough, but Sofia's dismissive and accusatory responses to our NOT WANTING TO SLEEP IN A COCKROACH INFESTED ROOM, was genuinely the worst part of it. We are so offended at her ridiculous accusations. It's also incredible she disputes the roaches when we have photos and left the corpses on the floor for her to see. If she was just accepting, and oh I don't know, maybe APOLOGISED for the state of the room we'd have left the place much happier. 

So in summary, COCKROACHES, COCKROACHES, COCKROACHES, sticky cutlery, COCKROACHES, rude host, COCKROACHES, noisy terrace, COCKROACHES, good location, COCKROACHES, COCKROACHES, COCKROACHES. 

Oh, as well, did I mention, COCKROACHES?

Multiple cockroaches.

Drunken footballers and uninvited friends.no place for children .sophia has forgotten how to be a real host.she drinks too much.wouldnt advise anyone to stay there.wouldnt advise anyone one to stay there unless you like dogs (a fact that she doesn't mention) she has two dogs that aren't trained so they bark and annoy guests.

footballers

Charming hotel with different types of apartments and amazing sea view.. You will love it. Well we even get a fantastic 2 rooms apartment with 2 of everything 2 fridge 2 freezer etc. The price is so much cheaper than many other places in the surrounding. Sophia, the owner and the manager is very nice person. She provided everything we asked for and she also gave us very nice suggestions for what to see in Kreta. The place is clean and they changed the sheets as well as the towels often. The cleaning should be done more often but I think the staff were in vacation for few days at our stay. Im sure that Sophia will make sure to correct this.

Very quiet place as the hotel not located on the main road. However you are just one minute from the busstations to Xania as well as Xisamos. So if you don't plan to rent a car then you have many other options to choose among. Very nice and crystal clear water sea just a 300 meters from your room and it's worth it. Kalamaki beach is one of the best beaches we ever visit. Good to mention that it's very protected so even if it's windy then the waves is very limited. And the most important thing to mention that Kalamaki beach is a sand beach without stones ;0)

There are few cafeterias on the beach and we liked the first one from the right side where only Greek people use to visit. Good to mention that the chairs is free and you can have them for you all the day, as compensation you only need to buy something from the cafeteria ;0)

Dont miss the open markets in Xania and to visit the villages around. Good heart is good place to eat at in the village Afrata. 

So if you simple person don't like 5 stars hotels and brand new furniture as well as you like to get in touch with real people from Kreta, then this place is the best you can get. 

Sophia, thanks a million for everything and see you soon :0)



We just love this place 

Beautiful sea views as the property is up a small hill. The owner, Sophia, is very friendly and helpful. She arranged for a taxi to pick us up from the airport (about $32 I think). We had a studio room which was a nice size - and the air conditioning worked great (no extra charge) which you need in Crete. It was over 30 degrees most days, The cooking facility was two hot plates which were OK as we didn't need to cook a lot. The fridge was only so-so and didn't keep things that cold. Nice swimming pool although the times you were allowed to use it could have been a bit earlier and later than posted. There was one double bed which was super hard and a single bed which was just right.... nice and soft. There was a table and two chairs on the patio where we could eat breakfast - and a drying rack which came in very helpful. No TV, but has wifi that worked at some times better than others. Definite value for money.

Beautiful sea views.

First of all this is not a luxury hotel, but a charming litte hotel with different types of apartments. We were so lucky as to stay 2 people in to combined apartements on the ground floor. We had double of everything! The wiew is stunning, and there is no traffic in the area. No noisy tennants eighter when we were there.
The only thing we didnt like so much, was the lack of cleaning. We expressed this to the lovely owner Sophia and we are sure that she will attend to this in the future.
Dont hesitate, this is a lovely place for those of us that puts charm before glass and
brass. And the price is the best in the area.

Hotel Vigla Apartments

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