Name: Chalet Gelinotte
Address: Frankrijk, Pré Gentil, Oz, France, Les Grandes Rousses, Les Grandes Rousses, Les Grandes Rousses, 38114, France
Rating: 9

Smoke-free property

Heating

Terrace

Outdoor furniture

General

Non-smoking rooms

Family room

Rooms

English

Languages Spoken

Hiking

Fishing

Sun Deck

Recreation

Parking

Spa tub

Pool and beach

Cycling

Tennis court

Sports

Sauna

First Aid Kit

Beauty and wellness

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

L'Alpette Gondola

Oz-en-Oisans Ski Resort

Poutran Gondola

Clos du Pre Ski Lift

Lama Ski Lift

Pic Blanc Gondola

Alpe d'Huez Airport

Palais des Congres Alpexpo

Alps Stadium

Museum of Resistance and Deportation

Place Paul Mistral

Eglise Notre Dame

Place Notre Dame

Museum of Grenoble

La Caserne de Bonne

Place Grenette

Grenoble Theater

Jardin de Ville

Grenoble-Bastille Cable Car

Dauphinois Museum

Fort de la Bastille

WTC Grenoble

Minatec

Meribel Airport

Praz Ski Lift

Chenus Ski Lift

Verdons Ski Lift

Grangettes Ski Lift

Ariondaz Ski Lift

Belvedere Ski Lift

Chambery Airport

Chalet Gelinotte

Les Grandes Rousses

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had a great time here the week Jan 14-21 2017. We were lucky with the weather as there was a huge dump of snow just before we arrived and then it was blue sky the rest of the week. Ski area is extensive and with a good variety of difficulty. You can technically ski back to the chalet but it mean going slightly off piste and through a few trees!
The hosts were really good. We had Rees and Rebecca who were really friendly and helped out with anything we needed. The food was great and they catered well for one of our group who has various food intolerances. One stand out bit of service from them was taking us down to the ski hire shop on the Sat night, even though we were late arriving due to an accident on the road from the airport, to sort out all our equipment. Such a massive time saver as you can just get straight on with the skiing come Sunday morning.
The chalet itself is great, lovely views out of the main living area and it was so nice to have a fire going when you were hanging around in the evening. It was warm throughout as well and the sauna and hot tub were great additions.
Chalet Beyond were really helpful too and we can't recommend them enough. All the arrangements went through smoothly and they sorted everything for us. In fact, we had booked into the sister chalet Brocard, but as there was no one in Gelinotte, they upgraded us free of charge which meant everyone in the group had their own room.
A couple of minor negatives. There is currently no wifi in the chalet which is a shame, although we understand they are planning on installing it. Also, as has been mentioned in other reviews, the walls connecting this chalet to the one next door are really thin and so if you do have any noisy groups in there, they can keep you awake at night. Fortunately we only had it on a couple of nights but I can imagine it would be really annoying if it was like that every night. Take earplugs!

Great place with wonderful hosts

This chalet is good value and is in a nice position, not too far to walk to the lift and you can ski back fairly close to the chalet if snow conditions allow. Also on the plus side, the food was very nice.  However, we had some big problems with the chalet staff and the company, Chalet Beyond.  The chalet staff were fine so long as things were going well, but if they had to deal with anything out of the ordinary they simply were unable to cope and became rude and arrogant. We were told at dinner on our first night that there would be parties in the chalet next door, which we had not realised was attached to ours.   We felt this was a little late to warn us of such matters, this really should be made clear on booking.  Our group are keen skiers and like to get a good night's sleep, which some nights proved impossible.  The walls were paper thin and there were very loud voices/shouting/playing party games until the early hours on several nights, and one night there was very loud music playing as well as shouting, singing etc., until 2 a.m.  When we complained to Josh, one of the chalet staff, he appeared completely unable to deal with the situation and became aggressive towards us.   There were other occasions also when the chalet staff were rude and aggressive.  On the last night, Marije announced very abruptly that "you have only booked the transfer taxi one way", and then walked off back to the kitchen area.  This was clearly incorrect, we had booked and paid for a return taxi transfer for our group, and had the evidence to prove this.  Chalet Beyond had (supposedly) arranged the transfers at our request, but to be honest, we should not have been surprised that they seem to have got this wrong, as they seemed incompetent right through the booking process, several times e-mailing us with incorrect invoices, and referring to an incorrect chalet!  The return transfer problem was subsequently sorted out, and Marije confirmed later in the evening that it had been their mistake, but to be honest it is not something you need to go through at the end of your holiday, especially when the attitude of Marije was far from one of trying to be helpful and assisting in sorting out a potential problem, but was rather more 'hard luck'. Also, at the beginning of the week, we asked whether it would be possible to purchase packed lunches at additional cost, as has always been offered to us in previous chalets, and although they did provide them in the end, this was with extreme reluctance on their part, and only after a big fuss and more aggressive behaviour from Josh and Marije.   Customer service from these two members of staff?   Unfortunately, they simply do not get it.   We have been organising group chalet holidays for in excess of 30 years, and we have never experienced such a poor attitude from chalet staff, nor such incompetence from the company we booked with.

Great chalet, but let down by hosts, and noise from neighbouring chalet

We had all bedrooms in the Chalet for the weekend of New Year. 

The Chalet itself is very spacious, with a great living area. All rooms were clean and tidy, fairly basic but homely. 

The Ski area was disappointing, majority was closed despite the snow being there! Alpe D'Huez was full of crowds and queues, and was frustrating. Very basic resort really.

However despite that, the holiday was fantastic. The 2 Hosts we had at the chalet were faultless. So lovely, very chatty, put everyone as ease and joined in with the social aspect of our very friendly group. 
Food was all lovely and they accommodated out fussy eaters!!

Lovely package, great price. Highly recommended :-)

Chalet Gelinotte

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