Name: Brisas Guardalavaca All Inclusive
Address: Playa Guardalavaca Banes Playa Guardalavaca 82300 Cuba, Guardalavaca, Guardalavaca, Guardalavaca, 84170, Cuba
Rating: 8

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Garden

Pharmacy

General

Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

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Cafe

Restaurant

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Wi-Fi

Internet

Bike rental

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Parking nearby

Parking

Conference Hall

Business

Sports

Massage

Sauna

Beauty and wellness

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Brisas Guardalavaca All Inclusive

Guardalavaca

child-bed

child-bed-fee

external-private-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

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water-view

with-view

annex

basement

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1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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pets-allowed

wi-fi

kitchen

Was a great experience returning guests.   Al though cuba is experiencing one of the worse shortages ever.  The staff at this resort makes up for it in there friendly ways. Our wonderful maid and friend Raquel, made our stay very comfortable, she made sure we had everything we needed in our rooms, and a friendly smile everytime she seen us.  Alain in the swim up pool bar, always keep the drinks flowing and had a wonderful smile.

Great resort

We have been to Las Brisas 11 times.   Unfortunately this year the food was not as tasty.   They seemed to be cooking it in too much oil.
At the banquet for returning guests I unfortunately got food poisoning.
I was very sick for 3 day.  Fortunately this had never happened before but with 200 guests maybe my lobster had been sitting too long.  We think a few other guests got sick too, but it was difficult to get information.

I found the hotel doctor not very helpful.  I visited the doctor on the second day of my illness. He wanted to hydrate me with an intravenous needle even though all I wanted was some oral hydrating solution.    He made a point of saying it would only cost me $130.00 US.
He had no immodium or other medication,but said I could maybe get it later from the pharmacy.
I did find some immodium from a tourist and did not return to the doctor.  He didn't seem to have much interest in me, if I wasn’t going to pay for hydration.
I wish I could say I had a better experience. 
One good thing was public relations found me some tonic water which was helpful.

Food poison strikes

Cleanest,  friendliest and safest resort.
This is my 14th time going to Brisas Guardalavaca. I would have to say even though the shortages here, it has been the best trip there in a long time.
Yes there are shortages, but I was never thrifty or hungry. There are alternatives to your first choice of drink or food.

There was a huge improvement to the entertainment and service overall this year. Henry and the entertrainment team are more interactive with the guests. More activities during the day and evening. I found all the staff from reception to server to bartender to front security are more friendly. Always willing to have conversation and greet you with a smile.

I give a big shout out to Raquel in the hotel, she always ensured our rooms were spotlessly clean and we had water and a beautiful smile to greet us. 
Arisdel, Alex,Delvis, Frank, Junior and Douglas at the front of the hotel entrance for always having a wonderful coversations with in the evenings , when we wanted to unwind and get away for some quiet time. The one sad thing is the lobby bar is no longer there to grab a coffee or drink. Hopefully management will reconsider and at least put a coffee station back in the lobby, so when guest want to unwind they don't have to go all the downstairs to get it  and lobby washrooms closing at 11pm is not a good thing.
That was our only low comment.

We were a group of  14 people in total. All miss the lobby bar.

Snack bar bar staff were always friendly, buffet was good , Thank you Mario!
Pool bar Alain was sweet and super friendly.
Chuchos, Carlos,Arnaldo and Reynaldo, Junior and Juan Carlos ( amazing)

To George the manager,  was a pleasure to meet you and  we can feel the difference in the atmosphere of the resort. Good job! Please consider a new lobby bar for guest arriving and departing as well as for guest that just need to unwind. Please open the washroom in the lobby again.

Overall great vacation. See you all again soon!

Best vacation in the past few years.

We have been coming to Brisas for 15 years now.  We have been approximately 12-13 times and are giving feedback based on being repeat guests.  We travelled during the week of my birthday. The resort was at full capacity which was nice to see.  There has been much feedback about a lot of food shortages in Cuba the last few months.  We were very fortunate that at Brisas, the only food shortages we saw was that there were no regular potatoes, bananas, shrimp the week we were there.  We have found that the food is getting better and that it is becoming more flavourful.  Being repeat guests, we were lucky to have our fridge filled every day with water, beer and whatever pop was available.  Sadly the resort no longer had any slushie drinks or even regular juices. The only thing available was a very sweet flat coke, tamarind, guava and mango juices.  Unfortunately I do not drink any of these juices so had a tough time with drinks.  They did have pina coladas but they changed up the mix they use and it wasnt as good as what they had in the past but I still enjoyed them and really liked drinking them from a real glass.  All the bars at the resort now carry all the good rum.  In the past, the 24 hour bar would have the not so good rum, that is no longer the case. Was nice to see all the good rum at all the bars.  Made for lots of happy guests.  While we were there, the Guardalavaca area was having issues with water.  We would go a few hours without water which was inconvenient.  They tried to do it during the night but it didnt always happen during that time.  The water also had a earth/dirty smell and taste to it.  Sadly the tea and coffee tasted the same as they used the same water to make it.  Hope they can get this fixed soon!  The Guest Services staff were fantastic in arranging for a special birthday dinner for me.  All I can say is wow, the food was fantastic. They also sent me breakfast in bed with Cider which was very nice. This is one of the reasons why we always return, you just cant beat the customer service at this resort.

Also want to mention the repeat dinner we attended.  We normally come when there arent as many repeat guests and were accustomed to just the repeat lunches which we always enjoyed.  During this past visit, there were over 100 repeat guests.  We were given a special dinner that was set up outside the villa pool.  The food that night was fantastic. We had bacon wrapped filet mignon with lobster tail. The dessert was also fantastic and I'm not normally a dessert person. The show that night was very nice water ballet show.  Its nice to see that Brisas appreciates their repeat guests and goes all out in doing these events for their guests.

To sum up the review, we will of course always come back to Brisas.  The staff is like family.  We can only hope that Cuba is able to fix their issues with shortages because its not fair to the staff having to deal with upset guests who arent as understanding.  Until we meet again Brisas family!

January 2024 Stay

Beautiful location close to the nearby town . Great beach. Superior dining places on site with lots of variety. Super friendly staff. Many people have been going there for years and some stay the winter there. We saw some incredible musical talent while there, in the lobbies, and by the pools

We'll be going back

10 years I've been going here, even got married there.
Last trip Feb-March, it was a total bust. Service was very disappointing, gave a tip for almost everything, you would think the person serving you would come back, nope they would look right at you and walk the other way. Mind you there was a small handful of people that were great and I tipped them well.
Hotel is a bit run down, you want a hot shower in the morning.... forget about it!
Wifi pretty much nonexistent.
Water, drinking water, bottled water. You get one bottle per day in your room. And you can't even buy bottled water in their stores!
The beach used to be beautiful! Now it's just sad and garbage not picked up.
Thank Brisas for the good times before this trip, but now, I will not be returning again. 👋

10 years going here. Disappointed. Never going back.

Been at this medium size Brisas (Cubanacan) resort a few times before & since COVID and used to enjoy it with my wife & many friends ~ Many of us will not be coming back ~ A significant issue that is ruining our experience and no one on the hotel’s entertainment staff (aka Animation Team) or other hotel managers/supervisors seem to care about our concern:
The issue that is a big concern to myself, my wife, our party of friends, and many others we associate with at the resort is the high level (volume) of the ‘Animation Team’ announcers and their music. All of the Animation Team must think all of the hotel clients are hard of hearing as they crank up the volume to a point that it is aggravating and extremely unpleasant for many of us to be anywhere in the vicinity of the ‘entertainment stage’ whenever there is some game or activity they are promoting or demonstrating ~ if you are a swimmer or just like going into the water to cool off, good luck, the high level of the Animation Team voices & the inconsiderate DJ will drive you away or at the very least ruin any opportunity of conversing with friends at a reasonable speech level ~ one of the loudest & most aggravating of the entertainment people is Suzanne - when she is repeatedly announcing events (particularly in the morning) such as the kids games between 10 & 11, she has the volune cranked up so loud it is impossible for visiting & carrying on a normal conversation 50 to 100  metres away on the far side of the large pool from the stage - in order to be heard when we are talking, we have to shout to each other despite being only a few feet apart! Crazy! ~ And the other entertainment announcer staff are not much better ~ Like we really need to have pounded into our ears that some kid is scoring points at bowling, darts, or throwing balls in the clowns mouth ~ What we are saying is have some consideration & respect for others - the Animation Team could achieve the same results with a much lower volume and many of the older guests would be more comfortable ~ I am not saying they should turn it off, just be reasonable & turn it down ~ Despite numerous requests of the Animation Team this does not happen and many times we are given the cold shoulder!
Guess what, this issue remaining unresolved is enough for me & many of my friends to consider other resort options in future ~ A shame, as there are other things we like about this place (that’s why we are ‘returners’), but there is only so much disregard for our comfort & wishes that we are prepared to accept ~ I & many of my friends would no longer recommend this place.

Value Your Ears or Conversation Near the Pool?

Had a great trip to the Brisas resort was booked for a Villa but after one day notice the walk was kinda of far got to switch to Hotel no problem rooms and villa were good 
Food drinks and service was excellent pool and entertainment were great .
And all the Cuban poeple working there were very kind and helpful.
Will be a returning guest again .

Awesome Trip

My husband and I just returned from spending five great weeks at Brisas. We had also been there for a month in Nov/Dec which was also wonderful. The staff at this resort are amazing and make it the fantastic place it is. They are so friendly and treat the guests as though they were family. The fact that numerous repeat guests spend one to six months here every winter speaks for itself. 
In regards to the restaurants, yes, there may be times when they are short a certain item, however, there is always plenty of other delicious food to eat. The resort is very clean and the villa rooms are spacious. The maids, especially Kenia, kept our room spotless. The staff at the front desk and at Public Relations were always there to help and made sure our holiday was the best it could be.
We are already looking forward to a return trip next winter. 


Five Great Weeks

We arrived at the resort late and tired. Odalis greeted us with a smile and provided us with a great room with an amazing view. I couldn't thank her enough.  All the lobby staff are amazingly polite and make your stay comfortable. 

The buffet was good.  6 out of 7 days there was bacon and good cheese. I would trim the bacon and then go up to the omelette bar with the bacon and cheese. They had prosciutto and pancakes. That was my breakfast everyday. We ate supper at the a la cartes 4 nights. They were very good. Just a heads up 3 are over at the villas.

The beach is nice and close to the main area near the pool. Everything is a short walk to things compared to some other resorts and great oceanviews from almost anywhere. The water was so warm and the bottom is nice clean beach sand.

Alan and the rest of the bar staff (bar beside pool) were wonderful. Always bringing cold drinks and food with a smile. He always ensured we were well looked after. 👍

A common phase I heard from different people throughout the week.... we come every year....
That speaks volumes! 

They didn't have Vodka but usually do...  might want to bring some duty free. Ironically before we got there I was calling it
GuardaTheVodka.  Lol

Looking forward to going back again next year

Brisas Guardalavaca All Inclusive

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