Name: Shuter House
Address: 118 Shuter St, Toronto, ON M5A 1V8, Canada, Toronto, Toronto, Toronto, M5A 1V8, Canada
Rating: 4

Air conditioning

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Family room

Cable TV

Hairdryer

Linens

Rooms

Common kitchen

Meals

Internet access

Internet

English

French

Chinese

Languages Spoken

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Queen

College

Dundas

Downtown Toronto

Yonge-Dundas Square

Allan Gardens

St. Lawrence Market

Toronto City Hall

Toronto Downtown

Nathan Phillips Square

Hockey Hall of Fame

Air Canada Centre

Roy Thomson Hall

Royal Alexandra Theatre

Grange Park

Princess of Wales Theatre

Metro Toronto Convention Centre

Art Gallery of Ontario

CN Tower

Harbourfront Centre

Royal Ontario Museum

Rogers Centre

HTO Park

Toronto City Centre Airport

Fort York National Historic Site

Casa Loma

Toronto Pearson International Airport

Buttonville Municipal Airport

St Catharines / Niagara District Airport

Shuter House

Toronto

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Place was ok, people were nice that operated front door and parking, cheap price for alot of space and amenities, beds were ok, towels were really rough, wifi was nice to have, parking was 12 a day, we stayed in room 4, bathroom was very tiny so if you are a bigger person you wouldn't fit in shower very tight squeeze, very outdated, not really clean, 2 beds and sofa, cable TV, cobwebs on ceiling, walls need paint, very very noisy, walls are paper thin, they say noise needs to be kept down between 8pm and 11am but the people that run the place didnt obey that, the owner had construction going in the house while we were there which woke us up at 9am in the morning which was disrespectful to guests, renovations are nice but not during times when people are staying there,  commom area for washing clothes and cooking, very hot in room cant control heat during winter, and you wont get your money back also if you have to leave early. Overall ok for 2 or 3 nights max but not any longer than that. Close to things downtown for walking distance which was nice.  Just wasnt comfortable there so glad we left early.

Ok for one or 2 nights

Ok. Where do I start..
I don't normally I'm afraid to stay in lower quality hotels but, this is not hotel.
Don't be fooled.
It is like Airbnb, you get a room in a quite raugh neighborhood and you have to follow silly rules .
For example owner demands to take shoes off straight away after entering main hall.
I would understand a room , but on another hand you guys advertise this as hotel and j can wear whatever I am pleased in the hotel so.
Arrived by 11 to ask if I can leave my luggage noone to say yes or no.
Outside homeless people where constantly fighting and nearby is a centre for homeless.
No shops (as in grocery ) apart from one and not even Tim Hortons nearby.
Have relocated to harbour Westin hotel by the harbour for whooping 20£ extra. 

And best thing... Hotel has cancelled their reservation themself and tried to charge me.

In general for 90£ a night there is way more better places than this and I wish I would never tried to save.
Don't bother unless you like living a life of adventure.
And before anyone says you get what you paid for, look at places I usually stay. Half price to this junk and way safer.

Got charged for not staying due to noone speaking English.

DON'T try to make reservation!! even from BOOKING.COM!!!
They are cancelling your booking without any reason!!!
The main reason is that  THEY ARE SELLING FROM HIGHER RATES IF YOU MADE AN EARLY CHEAPER BOOKING!!!
Avoid!!!

STAY AWAY!!  TRAP!!!

Here are a few photographs of our room at Shuter House. I would have gladly left after the first night, but this property has a no refund policy for cancellations, so my niece and I had to stay for the second night, as I had made reservations for two nights.  This was a special trip my niece and I  had been planning for months.  Our trip was ruined because of this flop house. 

When you arrive at Shuter House, you are not greeted like you would be in a regular Inn or B & B, you must first ring the door bell and a disembodied voice gives you the code for the keypad so you can enter the building.  The voice also tells you which room you have been assigned. I learned later that the voice belonged to the owner who does not live on the premises. We never got to meet the owner.

This voice gave my niece  and I our room number.  It happened to be under  the stairs, in the basement, not in the main part of the building as you would expect it to be, based on the promotional photographs.  After waiting for 30 minutes for someone to come and greet us, and two more conversations at the front door intercom  with the disembodied voice , a woman finally showed up.  She was not the owner and we were never given her name.  

Our room had no closet to hang up our clothes, no phone to call for any assistance, if needed, no toiletries, no face cloth, just one towel for each of us, and getting two keys for each of us was an issue, even though I had indicated we would be two people in the room when I made the reservation. 

That first night we only got to sleep around 1:30 am. The walls were paper thin.  The noise from people in other rooms walking around, talking, taking a shower, flushing the toilet, etc could clearly be heard in our room under the stairs. 

The second day, we moved to a different room on the top floor of the main house. Still no closet to hang our clothes, no toiletries, no facecloths, no customer service.  The disgusting photos I am sending are from that room. I asked the woman how I could reach her if I needed anything and was told she also had a room in the building.  I never found out where that room was.  

Around 10:00 pm that evening I tried to watch TV.  It did not work, So again, the only way to speak to someone was to go outside and ring the front door to speak to the disembodied voice through the intercom, because guests are essentially on their own if a problem occurs.The voice told me it was late and no one could help me with the tv.  As you will see from the photo the TV screen was broken.  Perhaps that was the problem.  I then went to sleep having had little sleep the previous night.  

Then around 3;30 am, my niece and I were awoken by a man on the porch, screaming aggressively at the top of his lungs.  This went on for at least 30 minutes.   My niece and I were terrified.  Again, because guests are left completely on their own at Shuter House, with no support from the owner, whoever she might be, or staff, I called 911 to request police assistance.   When I called I was told they had received a similar call. Perhaps from another guest, perhaps from a neighbor.  Certainly not from a Shuter House staff member,since none were on the premises!  Finally, the screaming man left the front porch and moved on. 

I highly recommend you avoid this property at all cost.

AVOID

The photos on the website we booked on must have been taken 20 years ago because when we arrived it looked like Herman Munsters weeked place. We stayed 2 nights and found somewhere else. The area was unsafe and well known by the locals. I would rather stay in a time share tent on gaza strip.

*PLEASE AVOID*

The photos looked ok , so we booked , could not have been more wrong , it was like a decent prison. The area is so unsafe, druggies all about , paid 70 dollars for parking , which was a seedy back yard , where a couple were taking drugs openly. Maybe if had have been in a safer area we could have coped. We paid in full, after one night we moved on and went to the Chelsea Hotel , best decision I’ve ever made. The area as time moved on, we learnt was the highest murder rate in Toronto and possibly Canada. Looking online can see it’s up for sale , which make me realise why it’s basically neglected , should have tried to get money back knowing what we know now, but just wanted to get my wife away from the area to safety. 
Do not stay here if you value your own personal safety , I will surely be more careful booking next time.
Would posted a pic of our wardrobe , but we didn’t have one , just a coat rack with two coat hangers .
The gutter on the balcony was hanging off , see photos

Shuter House

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Meals

Internet

Languages Spoken

Pool and beach

Kids

Pets

Policies

Check-in terms and conditions

Additional information

Payment