Name: Smartflats Design - Rubens
Address: 5 Schuttershofstraat, Antwerp, Antwerp, Antwerp, 2000, Belgium
Rating: 0

24-hour reception

Smoke-free property

Security guard

Ticket assistance

Express check-in/check-out

Terrace

General

Family room

Rooms

Concierge services

Services and amenities

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Spanish

English

French

Languages Spoken

Tour assistance

Tourist services

Conference Hall

Business

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the boutique hotel

Antwerp Central Train Station

Port of Antwerp

Antwerp International Airport

Brussels Airport

Atomium

Mini-Europe

City 2 Shopping Mall

Cathedral of St. Michael

Galeries St. Hubert

La Grand Place

Brussels Park

Jubilee Park

Royal Palace of Brussels

Bois de la Cambre

Smartflats Design - Rubens

Antwerp

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

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3-beds

30-beds

31-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Unit was switched. New apartment was on the corner of 2 main streets, very loud. I called upon arrival, answering service said someone would call, no call. Received email about the stay, I replied not happy. They said someone would contact me, no contact. Treacherous stairway to upstairs bathroom.

Not as intended

The apartment is located very nicely, and easy to access with the code you’ll receive via text or email. Very clean as well, aside from some dead mosquito stains on the walls. Some reviews speak of a mosquito problem; we brought anti mosquito plugs and didn’t get bitten at all. The apartment does not look exactly as in the pictures, though it’s a similar space. Bedrooms are quite different, the upstairs bedroom did not have a bed, only a mattress on the floor. I contacted smartflats beforehand to check whether it would really be a bed (because of reviews), and they assured me it would be, so I was very disappointed. Also, the door to the terrace does not lock and can be opened from the outside. It gets quite hot inside because it’s the top floor, so I wouldn’t recommend this apartment in the midst of summer. Finally, two days before our arrival Smartflats contacted me to say they couldn’t host us in the apartment because of a technical issue, and offerend me a cheaper one, further away from the center. When I checked several booking sites looking for new accommodation, I saw they made this apartment available for booking again, for a higher price than I paid. Did not seem very customer friendly. As you can imagine, I was not very amused and called them about it. They apologised and fixed the problem.

Fine

This is an awesome location in Antwerp and the flat is great! I only wish we had known there was no elevator prior to booking. We were on floor 4, again, an amazing apartment. However, I am recovering from a knee injury so carrying luggage up 4 flights of stairs was difficult.

Fabulous location; close to restaurants, shops and bars: parking directly in front of building but for 16 Euros and no more than 3 hours... free from 10pm until 9am, Monday to Saturday and free all day Sunday, not too bad considering you are in the centre of the city and we were there for the F1 race in Spa so we’re never really there during the day. Flat was massive with more room than expected. Had all you need with clean towels and linen at entrance if needed.

Stay at Antwerp during our Trip to F1 Spa

Perfect location! Nearby everthing. Beautiful interior

Spacious, clean, great location and have everything we needed for our family of 5

It was perfect. Location was amazing. :) I would recommend people to stay there. Antwerp is an amazing city.

Very close to shopping area. Everything is good, the only bad thing is no elevator.

First things first. The Apartment is beautiful and the location is perfect for getting around Antwerp. The whole space is fantastic  and ultra modern. The information received for access and for passports and checking in was very good.The downside.. The apartment could have done with a bit more of a clean - It looked a little rushed with dusty floors and crisp packets under sofas. The site does have an issue with Mosquitoes weird for this time of year. The problem stems from the outside decking area as when it rains there is insufficient drainage under the decking and it is a breeding ground for them. When we arrived the doors in the master bedroom and bathroom were on vent allowing them into the apartment from the decked area.My only other issue was the complete lack of customer service in regards to no WiFi or television. The service was not working on the Sunday when we arrived and was told by a worker at the flats it had not been working the day previous. We notified Smart flats ( before 17.00 ) and were informed we would be contacted on the Monday to have it resolved. No phone call. We called Monday morning and were told to notify by e-mail to which we responded it was already meant to be under investigation. We called again in the afternoon and was told it would be Tuesday and we would be contacted to which we explained we would be checking out by 12.00 again promised a phone call to no avail. I was on business with my young family staying at the hotel with no Media

Great start and a poor finish.

this is a 4th floor walkup, so make sure you are ready to lug your bags up.  The apartment was dirty (dead bugs on floor and smashed on the walls in bedrooms and living room) The patio had cigarette butts everywhere laying around and when we arrived all the windows were open with no screens in place.  We closed the windows on arrival, but we still all got dozens of mosquito bites from head to toe.  The Shower room emitted a foul rotten egg smell that got bad once we closed the windows to the apartment. The people staying below us blasted music, yelled partying all night and danced so hard it made our apartment shake.  I called up Smart Flats and they said they would let the people downstairs know they cant be doing that - to Smartflats credit - it was handled quickly.  But it killed our 1st night. The apartment wouldve been nice if properly cleaned and if they either kept the windows closed while no one is staying in the rooms, or if they put in window screens.  Smart Flats made it necessary outside of Hotels.com for me to register an account with them and share my Credit Card info to pay a small Belgian Tax (i felt uncomfortable doing this) and then they waited until i was already in Europe to email me and say i needed to email them a photo copy of my Passport to verify my reservation - this isnt a local requirement as it wasnt needed in any other flat we stayed in.  Overall it was an experience I do not wish to repeat.

Smartflats Design - Rubens

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