Name: WoodSpring Suites St Louis St Charles
Address: 2100 Old Hwy 94 S, St. Charles, St. Charles, St. Charles, 63303, United States of America
Rating: 7

Elevator/lift

Smoking areas

Express check-out

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Parking

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Spirit of St. Louis Airport

St. Louis Lambert International Airport

St. Louis Downtown Airport

WoodSpring Suites St Louis St Charles

St. Charles

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Horrible place to stay.  How could you not have housekeeping????? They come every 2 weeks??? That should be against the law. You are paying for a service.  Wouldn't give a partial refund to move.  They don't care. And to be in St. Charles u would expect better service.

Not clean

It was reasonably priced, the staff was friendly and helpful, every guest I ran into was friendly, they held the elevator door or other doors for each other. I will go back again.

I enjoyed my stay

It was very basic inside the room, not at all like a hotel room. Bed was very uncomfortable and hurt both our backs in the morning. People live in these suites so there are people hanging around outside. Did not bother us, but it felt sketchy.

Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back.  I can’t believe this happened.

They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.

Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.

Only 2 people in a family can use wifi, need another card for room? That's $15.... 1 hour late departure,  that's $58... you have to bring your own pots/pans/plates etc to use kitchen...  ask for an extra pillow,  that's extra $$ ... I  am afraid to use toilet paper,  probably get charged for that.
Fridge is rusty and covered in food stains.  Floor is sticky.

WoodSpring Suites St Louis St Charles

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Accessibility

Services and amenities

Meals

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment