Name: InTown Suites Extended Stay Dallas TX - Plano
Address: 200 Ruisseau Dr, Plano, Plano, Plano, 75023, United States of America
Rating: 5

Elevator/lift

Smoking areas

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Pets Not Allowed

Pets

Location

At the hotel

The Main Event

Dallas Love Field

Dallas/Fort Worth International Airport

Fort Worth Alliance Airport

InTown Suites Extended Stay Dallas TX - Plano

Plano

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

They advertise remodeled rooms. The room they gave me was not. It was old, filthy and unsafe. The walls had not been cleaned or painted for years. There were giant dark smudges everywhere. The refrigerator door didn't close and cabinetry was rickety. The door to the room had a faulty lock. The bathroom was gross. When I complained to the woman at the desk, she called the police.  The room had been reserved for eleven nights, based on the advertisement, but I stayed for three nights. Although I requested a refund from Expedia and Intown Suites, I have received nothing but silence.

Terrible check in policy.  3-6pm. Literally closed after that.  Had to get another hotel.  Lady on phone just kept saying we're closed and told me there was a hotel next door.

This was weird

The fact the water got turned off twice and while we was washing are clothes and towels, wasted money and they didn’t tell us the water was getting turned off nor there was construction being done. We had to buy toilet paper cause they didn’t supply any, got locked out are room and the staff was a little rude about it didn’t believe we was staying there. Had to ask multiple times for new sheets we stayed there 8 days and they only cleaned are room 1 day out the 8 days. They didn’t even clean it we did.

Upon arrival to the Extended Stay Hotel In Plano Tx. I was greeted my A highly Intelligent Gentleman, he was so Accomodating. Later, I learned he was the General manager and his name was Mr. Andrew Anene, this young man went out of his way to make my stay a pleasant one. From the time I arrived the hotel was very eloquently decorated, the lawn was manicured. And the rooms were very clean. I will definitely be visiting here again upon my next business meeting in the DFW.

Insurance Agent

I have been here for approximately month and a half.. I have experienced & observed several problems! I work a lot of hours last thing anyone has to deal with is safety or issues where they reside.. This place is not cheap in value to have this many issues.. You have beer bottles all over the property which happen to run over coming in late after work.. You have trash all over the property not to mention the dumpster stay full constantly having no where to place trash but outside the dumpster?? You have small children outside with no adult?? One day one of those children ran out in front of my car?? Thank God for my breaks.. Laundry room absolutely horrible needs to be cleaned.. The rooms at lest mine anyways needs work.. Carpet dirty and regardless of how much deorderizer & cleaning I do when you walk in has a moldy smell.. Ceiling has stains from prior leaks.. I had no choice but to be here on temporary basis.. I spend 687 every 2 weeks staying here and there is no reason & or excuse why things should be this way!! I'm praying won't be here much longer!!!

Multiple Problems and Concerns

So we have to compare apples to apples and if we do that, then this hotel is a good value for $40 a night. In fact before it changed over to InTownsites I may have rated it 4 stars. We left in the transition that was not going well (2 stars) so I will give the benefit of 3 stars so they can work the kinks out.
Pros: Great central location, quiet with no traffic noise, very good pricing, felt fairly safe, fair internet connection for personal use, responsive staff.
Cons: Poor internet for business use, Strong cigarette smell even after 60 days, cleaning staff not great, dated room.

Tip - ask to stay on back side facing field and on third floor.

Sun Suites is Now Intown Suites - Good for the Price

My daughter and I was staying while waiting for our house to close only 1 week first time every visiting this property. The room we received carpet reek of pet urine and the bath and kitchen had roaches. I could not sleep due to smell and roaches. On top of that the property is closed on Sundays so only secuity..which is a regular resident that stays on site. Needless to say, no one could address the issue. Waited till they opened on Monday, general manager said she would send maintenence to clean carpet. Maintenance did not show up because only 1 guy for the entire property so another night with allergies smell and roaches. I ask for a refund or proration and their policy would not allow it. The ratings on this property is not accurate and do not recommend.

InTown Suites Extended Stay Dallas TX - Plano

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