Name: Colonial Inn & Suites /Airport/Graceland
Address: 1952 E Shelby Dr, Memphis, Memphis, Memphis, TN 38116, United States of America
Rating: 4

24-hour reception

Express check-out

General

Laundry

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Free parking

Parking

Pets allowed

Pets

Location

At the mini-hotel

Memphis International Airport

West Memphis Municipal Airport

Colonial Inn & Suites /Airport/Graceland

Memphis

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Arrived at 4pm and found the lobby is locked, turned out its locked 24 hrs a day with a guard dog present. You have to use the night window in a very hot little room attached to the lobby. Screwed up our reservation. Booked two rooms, no fridge in one, no microwave. Blow dryers, irons non-existant. Never cleaned the bathroom until I complained, even then bad job. One king room was barely furnished with a queen bed and a chair. Other was better with a sofa and table, which did have a king size. No closets. Carpets so dirty it blackened your feet. Their idea of cleaning, replace towels, spray the curtains with disinfectant and make the bed. You have to change your keycard daily, probably due to renting rooms by the hour, which we did not know. Horrible experience. Was told by the "manager" that there had been a fire and damage which is why they didn't have appliances...what???? Found out its under new management and within the last few months they have been in repair but the whole place was so run down, chipped paint, holes in the wall. I would not recommend this place to anyone!!!!! Rude staff who refused to give their name or the owners name. Just so many issues, luckily we weren't there much and the bed was comfortable. No bugs at least. This was not the hotel I saw when I booked it several months ago. The pictures must be very old. We couldn't even go anywhere else as Memphis was booked solid. Just bad overall experience and did not seem like a very good area.

Guard dog in the lobby!!!!!  Not a good start!!

Arrived at 4pm and found the lobby is locked, turned out its locked 24 hrs a day with a guard dog present. You have to use the night window in a very hot little room attached to the lobby. Screwed up our reservation.  Booked two rooms, no fridge in one, no microwave.  Blow dryers, irons non-existant.  Never cleaned the bathroom until I complained, even then bad job. One king room was barely furnished with a queen bed and a chair. Other was better with a sofa and table, which did have a king size. No closets.  Carpets so dirty it blackened your feet. Their idea of cleaning, replace towels, spray the curtains with disinfectant and make the bed.  You have to change your keycard daily, probably due to renting rooms by the hour, which we did not know.  Horrible experience.  Was told by the "manager" that there had been a fire and damage which is why they didn't have appliances...what???? Found out its under new management and within the last few months they have been in repair but the whole place was so run down, chipped paint, holes in the wall.  I would not recommend this place to anyone!!!!!  Rude staff who refused to give their name or the owners name.  Just so many issues, luckily we weren't there much and the bed was comfortable.  No bugs at least.  This was not the hotel I saw when I booked it several months ago.  The pictures must be very old.  We couldn't even go anywhere else as Memphis was booked solid.  Just bad overall experience and did not seem like a very good area.

Overall, Horrible hotel

The night clerk was dressed in an oversized tshirt and grey sweat pants that dragged the floor and he was barefooted. He was unshavened and looked pitiful for the business! My first impulse was to run but it was late night and I am not that familiar with Memphis to run around searching fot a room. The room was huge but it needed to be vacuumed. The bathtub was clean! There was no remote for the TV and they only had one channel. Right person at the desk said that they had to send all the remotes back because they did not work. I believe the problem was they did not pay the cable bill so they only had one station! The king sized bed was clean but the mattress was lumpy. Oh my God! I would turn over into a gully and had to wriggle like a fat baby to get out! Never again at this location. Never.

Nightmare on East Shelby Drive

Try getting nice pillows and fix the hot tub make Thomas nicer for the price .. And the smell is bad

Clean it up

We got to the hotel late and the front desk attendant was pleasant. We got to our room to findo the ceilings covered in mold! Shower was dirty, comforters stained. We left and went elsewhere, still waiting on a refund!

I've never booked a worse place

The hotel staff was very accommodating.  I needed to print my boarding passes for our trip the following day, and the manager said she would do it.  However, the hotel lobby was in total disarray from remodeling and closed most of the time.  When I called her at the appointed time, she had already gone.  The desk clerk had never printed a boarding pass before, but was willing to figure it out, and in less than 5 minutes we had our passes.     The room was very clean and comfortable with a very comfortable king size bed.  However, there was a lot of activity in the parking lot, with cars stopping just outside our door with radios blasting loud enough to wake the dead.  This continued on most of the night.     Very late at night, we were awakened by the desk clerk calling to see if we were OK.  It seems that someone had called the desk and said he was locked in his room and couldn't get out, and he gave our room number.  The clerk said he knew it was a bogus call, but just wanted to be sure we were OK.     A friend told us later that this is a very unsafe neighborhood, but we went to the gas station and Subway across the street, and had no issues.     If you are a sound sleeper and don't mind a bit of noise outside, this is an OK hotel.  Just be sure to always keep your door locked.  If a bit of noise will keep you awake, go elsewhere.

Clean, comfortable room, close to the airport.

They charge my bank and wasn't supposed to. And wouldn't reverse and take the cash causing my account to go into overdraft. On the day of checking out we found a bedbug crawling on a towel. The ceiling was falling apart and the tub was stained.

Truck stop hotel

When I was in bed I thought I felt something on my back. It was late at night and I was super tired. When I awoke I pushed the bed spread open and looked down. Found about 15 ants visible on my bed. The first room he put me in I could barely breath because of the strong smell of smoke. When I went back to the front desk he said there should be no smell  because it is a non smoking room. I could barely breath it was as if someone just smoked a cigar in the room.

Ants in your bed

Check in late, into a smoking room, it was horrible, the room wasn't cleaned,  old food sitting out , no clean towls, and stuff left everywhere,  went back to office, then they apologize and gave me a different room, it was cleaned and better,  no microwave. And the fridge didnt work, tv sucked, no channel list so didn't know what channels there was,  other then walking into the first mess, it was a typical hotel, and I wouldn't stay there again.

Was Convenient

Here at Colonial Inn everything has changed very fast.New ownership is making upgrades and better conditions on a daily basis.You should like the new staff, they are helpful polite and friendly.Yes, I admit it was rough when I arrived.This is not the best part of Memphis but it's convenient and centrally located.I came here on day one of the new management. Unpleasant issues were wiped out almost immediately.Even the cleaning crews were changed.I'm a business traveler and have been treated like royalty on my one month stay.I'll gladly return here when traveling through the area again.

Colonial Inn & Suites /Airport/Graceland

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