Name: Ely Guest House
Address: 8 St Mary s Street, Ely, Ely, Ely, CB7 4ES, United Kingdom
Rating: 4

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Rooms

Coffee/tea for guests

Kettle

Meals

English

Languages Spoken

No parking

Parking

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

Jubilee Gardens

Waterside Antiques Centre

Wisbech

Ely City Golf Club

Cambridge Airport

London Stansted Airport

Ely Guest House

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

So I booked a room to stay but I had to cancel it, I got told if my refund doesn't come through in the time frame contact the property directly so I have as of today, I spoke to the lady about it and said its nothing to do with them and she out the phone down.

Kept my money

So my work booked here very last minute. On entering the smell of food and garlic was intense. Probably because it's next door to a Thai restaurant owned by the same people. .Very noisey due to a little girl playing the piano in the hall and noise from the road. Shared bathroom that had long black hairs in the sink. 1 towel. That has hairs in it.  Asked for more coffee and milk. NOPE NOT HAPPENING. room prepared for 1 night so 1 drink only. I'm still in the room as I'm writing this review and I'm on a 12hr shift tomorrow. Then a 3hr drive home. I'm not expecting a good night sleep. But if I feel things improve I will adjust this review as appropriate.  Oh forgot to say. I asked for a receipt. Very small piece of paper with just my first name on. Date price paid.which is £60 and no VAT number. Cash only folks.

On your head be it!!!

Don't be fooled by the name guest house . It is nothing but a glorified bunk house , carpet on the staircase falling to bits ,room dark , gloomy , dusty and dirty .Price a complete rip off do not stay here . Two good points ,the host offered us an early check in  to escape the rain and close to the town and cathedral .

Dissapointed and misled

The location of this guest house is its’ one and only selling point!!
We were met at the door by a very pleasant Thai lady, at a prearranged time.  We had to pay £100 in cash, and then she took us to our room.
We booked a twin room, with en-suite.  The room was relatively clean, but very dark - only one of the lights worked.  There were tea/coffee facilities, but unfortunately, the kettle didn’t fit under the tap in the basin, so we had to use the tiny tea cups to fill it.
The beds were comfy enough, but only one pillow on each.  The room was very hot during the night, but there was a fan available.
The en-suite was very small, but adequate.  It did the job.  Towels and soap were provided.
There was a tv in the room, with all the usual free view channels.

Good location, not so good accommodation

It started with no breakfast yet they owner also owns a restaurant. The double bed was 2 single pushed together and the shower door had been replaced with a curtain. There were no emergency exit fire instructions and the stairs to the room were extremely steep, I could go on. I had attempted to book the Lamb hotel which I have used for buisness on several occasions without success.

Sleeping on a Saturday evening was difficult due to the local club and noisy clients exiting the premises.

£100 in cash for one night and no receipt, does the HM Revenue and Customs know about this?

A room of last resort

You have to ring the bell to gain entry and a member of staff meets you at the door.  

Once booking name is confirmed, money is demanded.  CASH ONLY.  No receipt is given. I wonder why?

No welcome introduction, no maps or general advice about the area.

The twin en suite room that we got was NOTHING like the pictures posted on the booking site.  The room was dark looking, brown furniture everywhere, a dim switch that served no purpose to light the room, bathroom looked grimy and stunk of cigarette smoke.

The mattress was uncomfortable and the towels were thin and threadbare.

Not sure where they buy their toilet paper, it was thin and see through and tore off in your hand as you rolled it out.

No covid rules and no cleaning gels anywhere.

WIFI is chargeable at £3 per hour. 

The entire place was dire and did not represent value for money when we later found places locally to be cheaper.  

We were only staying for one night and were happy to leave.  In the morning we asked if we could leave our luggage until our return train.  The lady said that we couldn’t leave it as she has to take her baby to the doctor, we asked her arrival time as we could wait, she said she will be out all day as she has to go to Cambridge.  We asked if we could leave it in the room that we had just vacated.  She said that it wasn’t possible as she had to go to the dentist and not coming back and the cleaner will lock up everywhere.  It dawned on us that she was making excuses as she started to double up in discomfort at having to continue the dialogue.  

We were both surprised, having travelled the globe and stayed everywhere from basic B&B’s, youth hostels and deluxe hotels, I had never come across a place where you spent money (in our case £109 for one night) and they refused to have somewhere free for customers to leave their luggage, even if they did so at their own risk.  We bid her farewell and left, dragging our luggage to Ely Cathedral for Sunday Service and later having a local person have pity on us and agreeing to keep our bags safe.  We were overwhelmed at their generosity.

Honestly, do yourself a favour and try the pub across the road that doubles up as a hotel.  Our trip was very short notice and we booked Ely GH the day before, but we were disappointed to find that double rooms are priced way cheaper at the Pub and they also do a fantastic Sunday roast.  I always read reviews before booking but let my guard down here, never again.  It was probably one of the worse places I have ever stayed in my life and I’m not young.

BTW, I gave £110, where is my change?

Compared to Ely Guest House a night at Bates Motel or Fawlty Towers would be like staying at the Ritz

paid £76 for a one night stay for bed with no breakfast in a pokey 1970s style room above a Thai restaurant. This bore no resemblence to any description or photos we had seen. A lot of the decor was half finished and the blinds and ceiling covered in dust and cobwebs. Further investigation found a room with breakfast in a nearby pub for £65.

Overnight stay

Booked in for 3 nights! Worst place I’ve ever stayed in my life after working away for 15 years! Absolutely filthy beds have never been washed in years stinks staff rude when we moved out after half a night as we chose to sleep in our car complained in the morning would not give us our money back had to pay cash as well there Why?so we left with nothing. How this guest house can be selling rooms is totally beyond me. Please don’t ever stay here save your money sleep in the car!!!

Mr Wayne Gardener

I dont usually write reviews but on this occasion I feel I must warn others of the appauling state this guest house is in. Firstly I was made to pay up front and denied a Vat receipt. On going to the room after work I found it filthy and the bedding had such a strong odour I slept in the car! Refused to refund my money and was extremely rude. AVOID AVOID AVOID

Vile

We returned to this place and despite a friendly welcome again the insistence of handing cash over before you are given the key is ridiculous especially as we were in an annex and had to go back to pay to get the key to lock the room
If they accepted card payment before hand they would not need to worry. 
The keys are fragile 
The location is great but parking cna be an issue
I agree with others that it is overpriced for what it offers- no breakfast and poor bedding (hard pillows with only 1 cover on and they were dirty underneath) ! The shower curtain was not clean and I found hair and dirt in the shower on its first use.
The location sells it!

Ely Guest House

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment