Name: Macclesfield South West hotel
Address: Congleton Road Gawsworth,Congleton Road, Buxton, Buxton, Buxton, SK11 7XD, United Kingdom
Rating: 8

Non-smoking rooms

Rooms

Location

Moss Rose

Manchester Airport

Whitworth Art Gallery

Manchester Museum

Manchester United Museum

Old Trafford

Manchester Conference Centre

Manchester Palace Theatre

Manchester Central

Etihad Stadium

Manchester Central Library

Museum of Science and Industry

Manchester Art Gallery

Albert Square

Manchester Opera House

Piccadilly Gardens

Arndale Centre

People's History Museum

Royal Exchange Theatre

Exchange Square

National Football Museum

Manchester Cathedral

Liverpool John Lennon Airport

Hawarden Airport

Sefton Park

Wavertree Botanic Gardens

Liverpool City Church

Philharmonic Hall

Liverpool Metropolitan Cathedral

Anfield Road Stadium

World Museum Liverpool

Liverpool Wheel

Albert Dock

Port of Liverpool Building

Museum of Liverpool

Macclesfield South West hotel

Buxton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Stayed at this premier inn staff was great and helpful. A new computer system has been installed for payment. I should have paid for two rooms a total £202.00 instead Premier Inn Finance office based in Dunstable took £505.00 owing me £303.00. This had been taken on 10/12/23 after numerous efforts on my behalf with the only cooperation coming from the Hotel itself i still haven't received my money back it is now 5/1/24. I will be taking legal action against Premier Inn to get my money back.

Money owed back to me

Disappointed that Breakfast was not available on Christmas & Boxing Day in the morning AND NO prior notification given.
The evening meal we had on the 23rd Dec. was EXCELLENT and our friends, who were local, said they would return.

Christmas Stay

Pleasantly surprised by this budget hotel. Quiet. Super clean rooms, excellent service. All staff were very friendly. Rehan on the front desk was particularly warm and welcoming and nothing was too much trouble. Lovely stay over Christmas whilst visiting friends. Would definitely stay here again. Thank you. 

Lovely stay over Christmas 

We have used this hotel multiple times when visiting Cheshire and Manchester because of it's location in a quiet, semi-rural environment.
     However, I phoned before- hand to ensure we were allocated a top floor room at the back of the hotel as per usual, which John said was done.
       We arrived and John told us we had a ground floor room!!!! He tried to amend the room number but we waited and waited and waited as he keyed and re-keyed and re-keyed.In the end, I asked him to give us a key for the new room and amend it later.Premier Inn management need to train staff properly to use updated systems.
        The room was not up to standard and looked very tired and unloved.The bathroom door was heavily chipped.The white walls had black scuff marks dotted at lower points on the walls.There was something stuck to the skirting board with hair attached and when I asked for the room to be cleaned for our 2nd day's stay, the carpet hadn"t been vacuumed!!!! And the mystery item with hair attached was still there too. The weather had been extremely wet and muddy so dirty feet dragging in mud etc.meant it should have been cleaned. How do I know it wasn't? Because I always drop little pieces of tissue as a test and they were still there.Not good enough Premier Inns.We had a good sleep but I will not live in a dirty environment. We won't be staying here again.Once bitten twice shy.Don't stay here unless you're desperate.

Won't ever use this hotel again.

We stayed here as I was getting work done on my car not to far away the receptionist Rehan was excellent very attentive and genuinely had an interest in us and proving a great service and helped us with anything we asked and just general chit chat. The breakfast was great as it was made to order not buffet and the staff were great 

Great receptionist and breakfast

Manager clearly needs further Customer Service training.  Room hadn't been properly cleaned/dusted for weeks if not months.  
Stayed in multiple Premier Inns and had fantastic experiences with staff and perfect cleanliness.  


Appalling

Nice clean warm room. Good shower. Friendly and helpful staff. Reception 
helped us with booking our taxi and sorting out bus timetables. Evening meal in Rising Sun next door was good value and very nice

Overnight stay

The reception staff and the restaurant staff were polite and helpful. However the hotel room menu states Bubble and Squeak but the restaurant does not serve this. The first morning for breakfast there were no eggs, apparently due to delivery issues but there are many stores in the area where they could have been purchased. The second morning, there was no breakfast ‘stuff’ put out as there were only 3 visitors in that morning and the staff did not feel they needed to put the cereals, fruit etc out? Eat as much as you want but please keep asking for it, wrong attitude and service level.

Reception staff good, breakfast experience bad

Amazing staff on arrival and assistanced me to accommodate my elderly nan in a room where she was safe. Endless support and reassurance from staff making the visit stress free and made me feel so comfortable. 

Friendly and stress free

Excellent stay. Clean hotel. Staff were friendly and easy to communicate with. Easily managed to request a ground floor room with a cot. Service at breakfast was great. Lady at reception at night was very helpful. Would definitely stay again if ever in the area. 

Macclesfield South West hotel

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