Name: Premier Inn Arundel
Address: Crossbush Lane, Arundel, Arundel, Arundel, BN18 9PQ, United Kingdom
Rating: 9

Express check-in/check-out

General

Non-smoking rooms

Rooms

Restaurant

Meals

Location

At the hotel

Arundel Ghost Experience

Airport Brighton

London Gatwick Airport

Farnborough Airport

Blackbushe Airport

Southampton Airport

Premier Inn Arundel

Arundel

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Have left it this long to write review. Waiting for reply from Premier Inn.
We phoned on the afternoon of our stay. To let them know we would be arriving very late.
There was no mention of the overnight road closure. Making it impossible to access the hotel.
When we tried to get to the hotel at 11.30pm the road was completely  shut with what looked like resurfacing taking place. Not knowing the area we tried coming in from the other end. Road closed off there too. 
We had to drive into beginning of road works to ask how to get to hotel.
They gave us directions and told us that Premier inn had been informed and 
had been going on for two nights previously and set to last for 7 days.
The road to hotel was a Single lane track.
The response from Premier Inn was a sorry we didn't know road works would be taking place. What a lie. It had happened the previous two nights.
So why didn't they tell us when we phoned in the afternoon that there could be overnight road closure. 
All in all, it seems to me. That Premier Inn once they have your money couldn't care less about their clients.
Please be aware.



EXTREMELY BAD CUSTOMER CARE

We travelled for south wales which took us nearly 4 hours (as expected) but to be met with a traffic diversion at the near entrance to the hotel which took us an hour and 15 mins to negotiate to the hotel through nearly 5 miles of single lane farm tracks in order to get us to our destination. This was aggravated by the fact that this hour and 15 minute diversion caused us not to get to the hotel until 22:15 hours in the night. I had two children in the car one of which is only 5. The single lanes tracks were dangerously unlit and in the worst possible condition. It was a horrendous journey.

This was frustrating and could have been avoided if we had been called by reception to warn us so we could have made a different reservation. If this wasn’t bad enough we were then given a room (number 3) directly outside the road works which went on until 0200 hours in the morning. I have various recordings which were so loud we simply could not sleep.

As a lasting memory at last nights stay I slept in a put up bed which was either wet from urine or i was told by staff that the bed was more than likely ‘damp’ as it was by the window rather than Wet..!!

Seriously the worst ever hotel experience of our lives.

Please can you furnish us with a full refund and compensation as our stay has destroyed our loyalty in Premier Inn.

I have forwarded one of the videos of the road works we were presented with outside our window. I have plenty others and photos should you need more.

I have tried to contact the number given to me by the receptionist today as she told me she can’t issue refunds but even that number does not ring through. Utterly unacceptable.


Damp bed, road works ongoing til 2am outside hotel window, diversion on road which caused access problems to hotel 

Good no frills clean place to put down your head. It’s about 5 minutes drive into Arundel town - I expect you could walk into town but it was too cold for us. 

Staff were warm and welcoming at the reception. They were also helpful and advised that it was best to be back before the road was closed for works from 8pm which is directly outside the hotel towards Arundel.

Room was nice and clean, towels provided and Baylis toiletries for hand wash and shower gel. 
Int he room is a hair dryer and also a kettle to make tea and coffee. 
It was a bit cold in the room for the kids so we did put up the heating a little - warms up very quickly and we had to open the window to cool it down. Rooms do not have a cooling functionality. 

We were on the ground floor in a family room and giving it 4/5 as we could hear people in the morning walking around above us. We were ok with it at that point as we were awake already but if you’re a light sleeper might be an issue. 

There is a Beefeater adjacent to the building but we didn’t eat there.

Checkout was easy - just drop key off in a drop box at reception. 

I would stay here again and would recommend it as a nice clean play to stay but I’m not unsure if I would stay during the Summer.

Great clean place to put your head down

Friendly and very helpful staff. The breakfast is not buffet style.  Had to wait ages for my full English didn't bother ordering the porridge as this would have taken too long to wait, need more staff for weekend service.  Breakfast arrived swimming in fat and overbaked, obviously the food was sitting around in a hot oven.  The lovely lady on reception asked me how my stay was going, I mentioned the abysmal breakfast, she arranged for a freebee for the following morning. Building looks in need of a lick of paint but overall the location is excellent for Arundel town and station.

A bit grubby

We like the premier Inn because we know what we'll get, a warm comfortable and clean room and that's exactly what we got. 
The premier Inn experience is always enhanced by the staff who were cheerful and friendly at all times 😄. Even the poor guy that had to deal with the fire alarm going off at approx 5:45am, he dashed about sorting the issue and got us back to our rooms quickly, don't know his name but well done young man and thank you. 

Lovely short break 

Room as always clean and comfortable. As it was a birthday mini break and we had been a few times, Carol on reception left me a card and a bottle of fizz from herself and the team. So lovely of her. In fact, we have found all the staff to be super friendly and efficient every time we visit. Big shout also to the breakfast staff and evening staff. Cannot fault this hotel and will definitely go back when the weather is a bit warmer as Arundel is such a charming town.

Another great stay at Arundel premiere Inn.

Reception work was being carried out which was an eyesore

Heating in room was not working was given a small portable heater to work with.

Check out lady could have been more plesant. Chdckin lady was lovely.

Room was clean but not as nice as other primier inns ive stayed at

Could have been better

The outside of this hotel is in desperate need of decorating, as you enter the front door of the hotel 3 of the panes of glass are taped up with parcel tape, we booked in and went to our ground floor room it smelt terrible of damp and the was a deep dip in the floor of the bathroom, we asked to change room and was given a room on the 1st floor which was better but in need of modernisation, the only positive is that the staff at this hotel were very kind and helpful.

Old tired dated hotel

Just off A27 literally. Thankfully had room away from road and did not hear a thing. Reception staff helpful as enquired about iron and ironing board, and when came back down was there for me. ‘Clean’ / new and excellent iron and no ‘burnt bits’ on ironing plate which have found in the past when asked for iron at other places. 
If you want to look for faults it needs a lick of paint / upgrade, but service /staff , more than made up for this.

Usual Premier Inn expectations and reception staff really helpful

Good pub next door and close to the railway station room was clean and tidy just remember to ask for more tea and coffee if staying more than 1 night as the room won’t be cleaned unless you specifically ask it to be

Premier Inn Arundel

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