Name: The Gallery Studios
Address: Corner of Marine and Market Street, Hermanus, Hermanus, Hermanus, 7200, South Africa
Rating: 0

24-hour reception

Elevator/lift

Smoking areas

Terrace

General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Meeting and presentation facilities

Conference Hall

Business

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

The Gallery Studios

Hermanus

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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2-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The Studios were difficult to find and the check-in wasn’t onsite. Despite the confusion at the beginning, the room was very clean and modern. The TV wasn’t working (it wasn’t hooked up and I was told it wouldn’t work when I checked in). I used the convenient key drop box on my way out.

Was really great, could just get a little noisy early in the mornings.

We had a trip booked to South Africa before all the mess started with the Covid 19 troubles. Due to the obvious crises,  our whole trip got cancelled. We managed to get refunds for all of our bookings on this trip, except this establishment. We tried phoning them with no anwers. We even had Hotels.com customer service try and get hold of them. Everytime we ask for a progress report, Hotels.com just come back with the same answer "The only time we got hold of someone, it was to a staff members that said that the manager needs to issue the refund" It has been 4 months dealing with this issue and numerous phonecalls that never get answered,  i am sorry if an establishment can not find the time to get back to you on a refund request,q I personally would not even want to use their services in the future. Its such a shame some establishments lack basic customer service.

Lack of customer service !!!!!!!!

The service, location and cleanliness were great, the only downside was that it's hard to find the location for checking in.

All good but unfortunately housekeeping forgot to supply a dust bin for the unit .

Binliss

Finding check in was impossible, check on was then painful, otherwise it was a very acceptable accommodation. Clean, spacious, good value. Loved the bathroom !

We had some difficulty in locating the check in office but once we found that, it was a breeze. Breakfast was a short walk away along the shore. All in all, a very comfortable stay at a convenient location.

Comfortable and convenient

Always professionally welcomed  and treated with respect by the team from Harbour House  hotel group. I previously stayed at Le Paradis apartments managed by the same group. Rooms comfortable, clean and modern.Location perfect as its close to beaches, restaurants and shops.

Brilliant location at Gallery Studios

A disjointed experience started with locating the reception to checkin. This was an office on the first floor of the mall where the accommodation is located on third floor accessed by one elevator then round balcony of shopping mall to another elevator accessed only by electronic key to second floor where rooms - ours 5m X 5m approx are located - also one penthouse where most brochure photos were taken giving totally false impression of property to be allocated with a decent sea view. Our room overlooked rooftops & was very noisy outside. The room was not ready upon checkin time.The mattress was thin & horse hair tough & carpet commercial airport style heavy service. There was a small kitchenette where we were able to make a decent capsule coffee. The whole experience was an absolutely minimalistic room experience & the only redeeming factor being I was granted a 50% refund to compensate the quality of the accommodation which brought the Ridiculous cost factor into line with US $125.00 per night paid online for what was obviously the penthouse- which was not available. This was misrepresentation at it’s best & the listing is not honest.All said & done the location is central to all shopping bars & restaurants & once checked in, refunded & familiarized was not too bad.The management absolutely must rectify the listing & charge accordingly for the standard of accommodation offered.I would not stay again under the present circumstances.

A disjointed experience

The only challenge I had was that maybe I didn’t know how to switch on the hair dryer and iron because they would warm up at all. Switched them on and off Many times To to no win.

The Gallery Studios

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